Jobs in the United States

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Added 1 min ago
FAC ENG/PLUMBER 2
The Kroger Co.
Salt Lake City, UT
Must have appropriate plumbing licenses
Added 1 min ago
VR
Retail Associate
Vail Resorts
Westminster, CO
- $20 USD / hour
…the latest outdoor gear - no experience required! As a Retail Associate, you will provide our guests with gear and services for the ultimate outdoor…
Added 1 min ago
Commercial Lending Transformation Sr Associate
PWC US
NY-New York, NY · NC-Charlotte, NC · GA-Atlanta, GA · IL-Chicago, IL · DC-Washington, DC
What You Must Have
Added 2 mins ago
PH
SR Interventional Radiology/Special Procedures Tech/Full-Time-Days/Atrium Medical Center - HOSP
Premier Health
Middletown
- Full-time
CPR certification required
Added 3 mins ago
NA
Bookkeeper (part-time)
National Ability Center
Park City, UT
- Part-time
This is an on-site position, 2-3 days per week
Added 4 mins ago
Senior Consultant - Pharmacy Business Manager
Vizient
Tulsa
Experience in pharmacy operations, pharmacy business management, GPO, or healthcare consulting preferred.
Added 4 mins ago
OB
HTS Associate
Octant Bio
Emeryville, CA
- $24 to $28 USD / hour
Octant is seeking a High-Throughput Screening (HTS) Associate to join our team, where we develop, scale, and execute the high-throughput screening platform for Octant’s drug discovery…
Added 5 mins ago
Power BI Developer / Data Visualization Analyst
OSC Global
Remote, United States
We are seeking a mid- to senior-level Power BI Developer / Data Visualization Analyst to support Army data center operations, enterprise IT asset management, and IT contract performance…
Added 5 mins ago
Compensation Specialist
Potawatomi Hotel & Casino
Milwaukee, WI
…As a Compensation Specialist, you will provide guidance to operations management regarding compensation policies and practices. While carrying out the job duties listed below, you will…
Added 6 mins ago
Overnight Security/Engineer
The Loren Hotel Group
AUSTIN, TX
The Overnight Security & Maintenance Associate is responsible for ensuring the safety, security, and comfort of guests, employees, and hotel property during overnight hours while also…
Added 9 mins ago
S
Seasonal Associate
sephora.com
Buffalo
- $18 to $20.5 USD / hour
As a Seasonal Associate, you'll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You'll…
Added 9 mins ago
S
Seasonal Associate
sephora.com
Dayton
- $18 to $20.5 USD / hour
As a Seasonal Associate, you'll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You'll…
Added 9 mins ago
S
Seasonal Associate
sephora.com
Tampa
- $18 to $20.5 USD / hour
As a Seasonal Associate, you'll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You'll…
Added 9 mins ago
S
Seasonal Associate
sephora.com
Newton
- $19.8 to $22.9 USD / hour
As a Seasonal Associate, you'll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You'll…
Added 9 mins ago
S
Seasonal Associate
sephora.com
Plano
- $19.8 to $22.9 USD / hour
As a Seasonal Associate, you'll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You'll…
Added 9 mins ago
S
Operations Associate - Full Time
sephora.com
Nashville
- $18 to $20.5 USD / hour
- Full-time
Your Role at Sephora: As an Operations Associate, you’ll be the backbone of the store - ensuring smooth, efficient operations that support an exceptional client experience. From inventory…
Added 9 mins ago
WF
Grocery Stocking Supervisor - Full Time
Whole Foods Market
Salt Lake City, UT
- $17.5 to $30.2 USD / hour
- Full-time
…and maintains compelling displays. Supports the Team Leader, Associate Team Leader(s), and Order Writers to ensure smooth operation of the team. All Whole Foods Market Retail jobs require…
Added 10 mins ago
JM Wireless - SC Bear Village Ct - RSM - Metro by T-Mobile
TCC Wireless LLC
Newberry, SC
Oversee day-to-day operations including merchandising, inventory, and store appearance
Added 10 mins ago
00746 Assistant Store Manager
SBH
Greeley, CO
Must have scheduling availability to meet the needs of the business
Added 11 mins ago
General Manager
HVMG
Columbia, SC
As the General Manager, you will lead all aspects of hotel operations, driving performance, guest satisfaction, and team engagement. You’ll oversee departments, manage budgets, and…
Added 11 mins ago
Seasonal Associate - Famous Footwear
Famous Footwear
SANTA MARIA, CA
As a Famous Footwear Seasonal Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store…
Added 11 mins ago
Contracts & Accounts Payable Administration
The Nature Conversancy
Remote, United States
…contract administration support as part of the Division Finance Operations & Enablement Team. Working collaboratively with the Finance Operations & Enablement Team, Finance Specialists,…
Added 12 mins ago
D(
Front Office Manager
Default (All-EOS Job Aggregator)
San Francisco, CA
- $82,000 to $92,000 USD / year
The ideal candidate will inspire and lead the Front Office team, oversee daily operations, and ensure every guest receives warm, attentive, efficient, and exceptional service from arrival…
Added 12 mins ago
HC
Library Specialist (HCPL @ MAM Branch Library)
Harris County
Houston, TX
- $20 USD / hour
…service and entry-level specialized support for daily library operations. The position assists patrons with library card registration, account maintenance, circulation transactions,…
Added 12 mins ago
V
Warehouse Associate
VOLT
Perris, CA
- $22 USD / hour
Volt is immediately hiring for a Warehouse Associate (PIT/Forklift) in Perris, CA.

LEIDOS, INC.

Tier 2 Executive Support Technician

Baltimore, MD, United States

$44.7 USD / hour

Apply on leidos.wd5.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $44.7 USD / hour
Posting language: English
Posted: Nov 13, 2026

Original job description

Leidos is seeking an experienced Tier 2 Executive Support Technician to provide high-quality technical support to senior leadership, executives, and political appointees at the Centers for Medicare & Medicaid Services (CMS). Our team is dedicated to delivering innovative, secure, and seamless IT solutions that enhance the end-user experience across the CMS enterprise. We support a wide range of technologies, including end-user computing devices, enterprise applications, collaboration tools, conference room systems, and IT infrastructure. In this highly visible, customer-facing role, you will provide dedicated onsite and remote technical support to CMS executive leadership, ensuring the reliable operation of critical IT systems and technologies. The ideal candidate will demonstrate exceptional customer service, strong technical troubleshooting abilities, professionalism, discretion, and the ability to resolve complex technical issues in a fast-paced environment. You will collaborate with technical support teams, engineering personnel, and other stakeholders to troubleshoot issues, identify root causes, and deliver timely solutions that minimize disruptions to executive operations.

This is a full time onsite position in Washington, DC The hourly rate for this position is $44.70/hr

Primary Responsibilities Under the direction of the Service Delivery (Tier 2) Manager and Senior Manager, responsibilities include, but are not limited to:

Provide dedicated onsite and remote Tier 2 technical support to CMS executive leadership, including the Administrator, political appointees, and senior government officials.
Support 24/7/365 operations through scheduled after-hours, weekend, and on-call availability as required.
Deliver exceptional customer service, conduct proactive executive support walkthroughs, and provide technical assistance and training.
Install, configure, troubleshoot, and maintain computers, mobile devices, printers, peripherals, software applications, and teleconferencing equipment.
Diagnose and resolve hardware, software, connectivity, and application issues, performing root cause analysis and escalating complex problems as needed.
Manage incidents and service requests in ServiceNow, ensuring timely resolution, accurate documentation, and compliance with CMS service-level agreements (SLAs).
Utilize Jira and other ITSM tools to track tasks, communicate updates, and maintain technical documentation and knowledge base articles.
Collaborate with technical teams, vendors, and stakeholders to resolve issues and ensure seamless executive IT support.
Proactively monitor equipment performance, identify potential issues, and implement preventive solutions.
Recommend process improvements and contribute to initiatives that enhance service delivery, operational efficiency, and customer satisfaction.

Basic Qualifications

Associate degree and 4+ years of relevant IT technical support experience. Additional years of relevant experience may be considered in lieu of a degree.
Minimum of 3 years of hands-on experience supporting and troubleshooting PC hardware, software, and peripherals.
Experience supporting Microsoft Windows operating systems and Microsoft Office applications, including Outlook, Visio, and Project.
Proficiency with Microsoft technologies, including operating systems, software installation, configuration, and Group Policy.
Hands-on experience in troubleshooting Microsoft 365 (Outlook, Visio, Project, etc.) and Microsoft Windows with the end users.
Hands-on experience in troubleshooting Apple devices (iPads, MacBooks, and iPhones)
Experience installing, configuring, maintaining, and troubleshooting desktop and laptop computers, printers, mobile devices, and related equipment.
Working knowledge of Windows and/or macOS environments.
Experience supporting users in a mixed-platform enterprise IT environment.
Experience using ServiceNow or a similar IT Service Management (ITSM) platform.
Strong analytical, troubleshooting, and problem-solving skills, including the ability to independently diagnose and resolve technical issues.
Understanding of application installation, configuration, system integration, and related technical support processes.
Demonstrated ability to manage multiple priorities, follow established escalation procedures, and meet service-level requirements.
Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and nontechnical audiences.
Strong customer service skills with the ability to build positive working relationships with executives, stakeholders, and technical teams.
Ability to work independently while contributing effectively within a collaborative team environment.
Willingness to learn new technologies, share knowledge, and provide guidance to less-experienced technicians.
Ability to perform the responsibilities of lower-level technical support positions.
Must be able to obtain and maintain a public trust clearance

Preferred Qualifications

Previous experience providing dedicated technical support to executives, senior leadership, or high-profile government customers.
Experience supporting enterprise IT environments within federal government agencies.
Experience with workflow automation, process improvement, or IT service delivery optimization.
Demonstrated commitment to customer service excellence and continuous professional development.
Relevant technical certifications such as CompTIA A+, Network+, Server+, Microsoft Certified Professional (MCP), or Dell/EMC certifications.

Additional Requirements CMS Residency Requirement: All candidates supporting CMS programs must have resided in the United States for at least three (3) of the last five (5) years to be considered for this position. Schedule Flexibility: This position requires flexibility to provide after-hours, weekend, and on-call support as needed to meet executive operational requirements. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:

November 13, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range - The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Apply on leidos.wd5.myworkdayjobs.com About employer

More about this job

Skills

Technical support
CMS
Customer service
Troubleshooting
Troubleshoot
Teleconferencing
Root cause analysis
ServiceNow
Documentation
Regulatory compliance
Jira
IT service management
Monitor equipment
Microsoft Windows
Microsoft Office
Microsoft Outlook
Microsoft Visio
Microsoft 365
Apple macOS
Problem solving
ICT system integration
Communication skills
Work independently
Workflow
Process improvement
A+
Network+

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Work requirements

Jobs in the United States