Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 1 min ago
Supply Chain Operations Sr. Manager
NTT DATA Services
Atlanta, GA
Must Reside in the US
Added 4 mins ago
Manager - Clinical Documentation Specialist
Deloitte US
Baltimore, MD · Boston, MA · Chicago, IL · Cincinnati, OH · Dallas, TX · Denver, CO · Detroit, MI · Houston, TX · Kansas City, MO · Los Angeles, CA · McLean, VA · Miami, FL · Morristown, NJ · Nashville, TN · New Orleans, LA · NY · Philadelphia, PA · Raleigh, NC · Salt Lake City, UT · Stamford, CT · Tampa, FL · Washington, DC
Manager – Clinical Documentation Specialist – Enterprise Operations & Risk
Added 4 mins ago
IT Manager, eCom NAM
Salomon
New York, NY
Salomon is looking for an eCom IT Manager, North America to support e-commerce operations and growth across North America, with a primary focus on the United States. As part of the Digital…
Added 5 mins ago
B
Senior Data Architect
BNH
Arnold AFB, TN
- $171,000 to $228,000 USD / year
The successful candidate will be a strategic, business-oriented data leader responsible for defining the enterprise data product architecture and partnering with the Data Product Manager to…
Added 6 mins ago
Escalation Manager
MongoDB
HI
The Escalation Manager is a critical role within Technical Services. As a member of our global Incident and Escalation Management team, they work internally with our Engineering, Services,…
Added 11 mins ago
SH
Sr. Digital Product Manager
Strive Health
Denver, CO
- $108,500 to $136,000 USD / year
Ability to collaborate effectively with Product, Clinical Operations, Analytics, Actuarial, and other stakeholders to ensure the Data Platform roadmap aligns with enterprise priorities…
Added 11 mins ago
SH
Sr. Digital Product Manager
Strive Health
Denver, CO
- $108,500 to $136,000 USD / year
Ability to collaborate effectively with Product, Clinical Operations, Analytics, Actuarial, and other stakeholders to ensure the Data Platform roadmap aligns with enterprise priorities…
Added 12 mins ago
Strategic Account Executive
Collabrios Health LLC
Remote, United States
Strong understanding of PACE program operations, compliance, and funding models.
Added 14 mins ago
Sr Manager, Partner Relationship Manager
CVS Health
Remote, United States
The Senior Manager, Partner Relationship Manager serves as the primary liaison between Aetna business organizations, Centers of Excellence (COEs), and strategic outsourcing partners. This…
Added 14 mins ago
Senior Project Manager - Heart and Vascular Service Line
UNC Health Care
Morrisville, NC
The UNC Health Senior Project Manager is responsible for leading enterprise-wide projects and strategic initiatives of significant scope, complexity, and organizational impact. This role…
Added 14 mins ago
ServiceNow Platform Architect and Engineering Lead Job Details | Black & Veatch Family of Companies
Black & Veatch
Cary, NC
Black & Veatch, an employee-owned company, runs ServiceNow as an enterprise platform that supports employees and business functions across the company. As we move toward an AI-native…
Added 14 mins ago
Regional Sales Manager, Spine
J&J Family of Companies
Asheville, NC
Candidates must possess a valid driver's license issued in the United States
Added 14 mins ago
Leadership & Talent Development Manager
Bell Partners
Greensboro, NC
The Leadership and Talent Development Manager is responsible for designing and delivering strategies that build leadership capability, enhance professional development, and support talent…
Added 15 mins ago
Customer Experience Manager- EdTech
Accenture
Raleigh, NC · Charlotte, NC
(If Associate Degree, must have minimum 6 years work experience)
Added 15 mins ago
Manager, Industry Solutions, Investment Wealth Management
Deloitte
Raleigh, NC · Charlotte, NC
As a Manager in Investment and Wealth Management, you will help organizations define strategic priorities, solve complex business issues, and drive large-scale transformation initiatives.…
Added 15 mins ago
AG
Global Digital Product Manager
ADI Global Distribution
Charlotte, NC
- $108,340 to $230,575 USD / year
YOU MUST HAVE:
Added 18 mins ago
Mid Counterintelligence Analyst
Cherokee Federal
San Diego, CA
…activities enabling the development and operationalization of an enterprise security risk management methodology across Government and industry…
Added 18 mins ago
Lead Teller
PNC Bank NA
Roanoke Rapids, NC
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 18 mins ago
Personal Banker - RTP
PNC Bank NA
NC
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 18 mins ago
Personal Banker
PNC Bank NA
OH
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 27 mins ago
S
Lead Program Manager, AI & Work Transformation
Socure
Remote, United States
- $150,000 to $185,000 USD / year
As the Lead Program Manager, AI and Work Transformation at Socure, you will bring program management and strategic structure to our enterprise AI efforts across Internal Transformation,…
Added 33 mins ago
P
SCADA Specialist
POLK_BoCC_Career
Winter Haven, FL
- $31.49 to $47.24 USD / hour
Must have the physical, developmental and mental ability to perform job tasks, work efforts, responsibilities and duties of the job illustrated below: · Must have a valid driver’s license and be able to secure a valid Florida driver’s license at the time of employment within this classification
Added 33 mins ago
Patient Care Coordinator - Dr. Trehan
Hospital for Special Surgery
NY · Westchester, NY
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Added 33 mins ago
Patient Care Coordinator - Dr. Ittai Shichman
Hospital for Special Surgery
Stamford, CT
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Added 33 mins ago
Medical Secretary - Dr. Blevins
Hospital for Special Surgery
NY
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Desktop Support Team Lead

Arlington, VA, United States

Pay Range $73,450.00 - $132,775.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.

Apply on leidos.wd5.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: Pay Range $73,450.00 - $132,775.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.
Posting language: English
Posted: Nov 12, 2026

Original job description

The Digital Sector at Leidos has a career opportunity for a Desktop Support Team Lead in support of the Air Force National Capital Region (AFNCR) IT Services program.

Unleash Your Potential

The Leidos Digital Sector provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for Defense include enterprise and mission IT, large-scale intelligence systems, command and control, geospatial and data analytics, cybersecurity, logistics, training, and intelligence analysis and operations support. Our team is solving the world’s toughest security challenges for customers with “can’t fail” missions.

If this sounds like an environment where you can thrive, keep reading!

The AFNCR IT Services program provides comprehensive support services for information systems across the Department of the Air Force (DAF), including the United States Air Force (USAF), the United States Space Force (USSF), Headquarters Air Force (HAF), and Air Force District of Washington (AFDW), as well as other geographically separated units (GSUs) activities within the National Capital Region. The primary mission environment is centered at the Pentagon. Key functional areas include IT Operations and Maintenance; Plans, Projects, and Engineering (PP&E); and the National Military Command Center (NMCC). The senior military leadership, civilian executives, and national defense missions supported demand that operations never fail, creating a fast-paced, high-tempo, and mission-critical environment.

Summary

The Desktop Support Team Lead serves as a frontline technical and operational leader supporting the AFNCR IT Services program at The Pentagon. In this role, you will direct and mentor a small-to-medium-sized multidisciplinary team of desktop specialists and technicians dedicated to maintaining high availability and rapid issue resolution for Department of the Air Force (DAF) personnel across both the United States Air Force and the United States Space Force.

You will oversee three core operational pillars within The Pentagon complex:

Routine Requirements: Leading new customer installations, internal office relocations, hardware moves/adds/changes (MAC), technology lifecycle refreshes, and dedicated support for executive events and conferences.
Desktop Support Technicians: Managing Tier II incident and problem management, hardware and software troubleshooting, workstation imaging, Active Directory management, and Layer 1/Layer 2 connectivity.
Walkup Helpdesk: Overseeing high-visibility, walk-in customer support operations, rapid issue resolution, hardware exchanges, component replacements, and asset tracking.

Key Responsibilities:

Team Leadership & Operational Management

Supervisory Leadership: Direct, mentor, and schedule a small-to-medium-sized team of Tier I/Tier II desktop support technicians, routine requirements personnel, and walkup desk specialists at the Pentagon.
Queue & SLA Governance: Supervise and prioritize incident, service request, and work order queues in BMC Remedy and ServiceNow to ensure strict adherence to Service Level Agreements (SLAs) and Service Level Objectives (SLOs).
Escalation Management: Act as the primary escalation point for complex technical challenges, VIP/senior leader inquiries, and critical system outages; coordinate with Tier III network engineering, systems administration, DISA JSP, and vendor partners.
Operational Reporting: Monitor team productivity, first-contact resolution rates, equipment turnaround cycles, and ticket backlog trends; provide regular status briefings to program management.
SOP Maintenance: Establish and update standard operating procedures, onboarding documentation, troubleshooting runbooks, and quality control guidelines.

Walkup Helpdesk Operations & Asset Management

Deliver white-glove, customer-focused walk-in technical support for Pentagon-based DAF personnel (USAF and USSF).
Oversee hands-on diagnosis, hardware break/fix, peripheral replacements, and software troubleshooting directly at the walkup service counter.
Enforce chain-of-custody protocols for all deployed, exchanged, and returned hardware assets, ensuring accurate logging of serial numbers, property tags, and associated ticket numbers.
Coordinate with the 844th Communications Group, 844th Communications Squadron, and Unit Resource Advisors (URAs) regarding workstation allotments, equipment exchanges, and asset tracking.
Maintain an organized, well-stocked hardware exchange room and ensure technical knowledge articles are continually updated.

Routine Requirements & Pentagon Deployments

Plan, schedule, and oversee technical execution for office moves, desk reconfigurations, workstation hardware refreshes, and conference setup requirements across the Pentagon.
Collaborate with Pentagon facilities, LAN/network operations, and cable plant teams to ensure seamless execution of physical moves and installations.
Work in alignment with the HQ Software License Manager to ensure software license compliance and prevent unauthorized or unapproved software installations.

Technical & Hands-On Escalation

Provide advanced Tier II/Tier III troubleshooting for Windows operating systems, Microsoft 365/Office applications, specialized DoD mission software, secure VPN clients, and networked peripherals.
Diagnose and resolve complex identity and authentication issues involving Common Access Cards (CAC), smart card readers, and PKI certificates.
Supervise account provisioning, security group memberships, and organizational unit (OU) tasks within Microsoft Active Directory.
Troubleshoot physical Layer 1 network connectivity issues (CAT5e/CAT6 cabling, single-mode/multi-mode fiber, patch panels, SFP modules) and assist network teams with basic port assignments and VLAN verifications.

Basic Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field with 4+ years of relevant IT end-user support experience; OR Master’s Degree with 2+ years of relevant IT end-user support experience, additional years of experience will be accepted in lieu of a degree.
Clearance: Must possess an active DoD Secret Security Clearance (adjudicated within the past 6 years) with eligibility to obtain higher levels if required.
DoD 8570/8140 Baseline: Current CompTIA Security+ CE (or equivalent IAT Level II baseline certification).
Leadership Skills: Demonstrated experience leading, scheduling, and mentoring junior technicians, managing ticket queues, and handling customer escalations in a fast-paced enterprise environment.
ITSM Experience: Hands-on operational experience utilizing enterprise ITSM ticketing systems (e.g., BMC Remedy, ServiceNow).

Technical Proficiency:

Solid expertise in Windows 10/11 enterprise desktop administration, Active Directory, and standard enterprise applications.
In-depth experience troubleshooting CAC/PKI authentication, DoD network environments, and secure communications tools.
Hands-on knowledge of Layer 1 network components (copper/fiber cabling, patch panels, SFPs) and fundamental networking concepts (DHCP, DNS, TCP/IP, VLANs).
Work Schedule: Willingness to support occasional after-hours maintenance windows or VIP mission surge requirements, including participation in an on-call rotation as needed.

Work Environment & Physical Demands:

Physical Demands: Must be able to lift, move, unbox, and position IT equipment (monitors, desktops, docking stations, peripherals, and UPS units) weighing up to 40 lbs.
Mobility: Must be capable of traversing Pentagon rings, corridors, and secure spaces on a daily basis to support customer requirements.
Work Location: 100% onsite at the Pentagon, Arlington, VA, due to the classified and hands-on nature of the systems supported.

Preferred Qualifications:

Prior experience supporting the Pentagon, Headquarters Air Force (HAF), United States Space Force (USSF), or other Department of the Air Force (DAF) activities.
Familiarity with DISA Joint Service Provider (JSP) processes, network ticketing systems, and DISA software whitelisting workflows.
Professional certifications such as ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA Network+/A+.
Proven track record supporting General Officers, Senior Executive Service (SES), and high-ranking military leadership.
Outstanding verbal and written communication skills with the ability to convey technical concepts clearly to non-technical users and executive leadership.

#AFNCR

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:

November 12, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $73,450.00 - $132,775.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Apply on leidos.wd5.myworkdayjobs.com About employer

More about this job

Skills

Troubleshooting
Microsoft Active Directory
Technical support
Customer service
Team leadership
Leadership
ServiceNow
System administration
Reporting
Program management
Documentation
Quality control
LAN
Regulatory compliance
Microsoft Windows
Microsoft 365
Microsoft Office
VPN
Troubleshoot
Computer science
Computer technology
Security+
Scheduling
Coaching
IT service management
DHCP
DNS
ITIL
Network+
A+
Communication skills

Report this job

Work requirements

Jobs in the United States