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Added 8 mins ago
Supplier Quality Engineer
Honda Dev. and Mfg. of Am.,LLC
Greensburg, IN
Production Support Department: Engineer Person In Charge supports problem investigation/analysis/ report for Quality issues through blueprint reading, part measurement, Catia/3D. Support…
Added 11 mins ago
IT Support Engineer
CorDx
Alpharetta, GA
The IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not…
Added 12 mins ago
EC
Commercial Engineer and Codes & Standards Manager
Eaton Corporation
Ellisville, MO
- $146,000 to $215,000 USD / year
Eaton’s ES AMER PCS division is currently seeking a Commercial Engineer and Codes & Standards Manager. This role will take place out of Ellisville, MO with a hybrid schedule (3 days on-site…
Added 33 mins ago
SSD Mfg NPI Product Engineer, Nitro SSD
Amazon Data Services, Inc.
Seattle, WA · Cupertino, CA
…investigating any early-life product failures. This role requires the engineer to be a technical contact and take on full ownership of the manufacturing launch and resolution of process…
Added 1 hour ago
Software Integration Engineer
2HB Incorporated
Annapolis Junction, MD
2HB Incorporated is seeking a Software Integration Engineer to support its government customer in Annapolis Junction, MD. The Software Integration Engineer shall be responsible for working…
Added 1 hour ago
Staff Software Engineer
Conga
Boston, MA · Houston, TX
The Staff Software Engineer is a hands-on backend role focused on building the Java services that power real-time pricing across Conga's platform. This position is responsible for designing…
Added 2 hours ago
Software Engineer, Runtime Infrastructure
Nominal
NY
Join Nominal as a Software Engineer, Runtime Infrastructure
Added 2 hours ago
Inventory Specialist
GXO Logistics
Rural Hall, NC
At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy…
Added 2 hours ago
PIT Operator
GXO Logistics
Rural Hall, NC
At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy…
Added 2 hours ago
Inventory Spclst
GXO Logistics
Rural Hall, NC
At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy…
Added 2 hours ago
PIT Operator
GXO Logistics
Rural Hall, NC
At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy…
Added 2 hours ago
Clerk
GXO Logistics
Rural Hall, NC
At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy…
Added 2 hours ago
PIT Operator
GXO Logistics
Rural Hall, NC
At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy…
Added 2 hours ago
CI
Commercial Millwork Engineer
Concepts In Millwork
Colorado Springs, CO
- $31,533 USD / year
…We're looking for a talented and meticulous Commercial Millwork Engineer to join our family-oriented team. In this role, you'll be at the forefront of creating custom millwork solutions,…
Added 2 hours ago
LU
Virtual Sales Engineer - West
Leybold USA Inc
Denver, CO
- $40,123 USD / year
Join Leybold as a Virtual Sales Engineer! Be the single point of contact for customers, driving sales in open territories and re-engaging lapsed accounts. Enjoy a hybrid work model after…
Added 2 hours ago
Material Control Planner, Ford Energy
Ford Motor Company
Glendale, KY
As the Material Control Engineer, you will keep our battery manufacturing operation supplied with the right materials, in the right quantities, at the right time. You will plan and…
Added 2 hours ago
Quality Engineer III (QA Systems)
Parker Hannifin Corporation
Lexington, KY
The Quality Engineer III is a senior site-level role responsible for assessing and supporting complex quality performance issues across multiple value streams and functional specialties.…
Added 3 hours ago
ES
Office 365 Engineer
Element Solutions Inc
Apex, NC
- $50,000 to $65,000 USD / year
…technological processes, our innovative solutions enable our customer manufacturing processes in several key segments, including electronic circuitry, communication infrastructure,…
Added 3 hours ago
Sales Engineer - Firefly Fiber Broadband
Central Virginia Electric Cooperative
Palmyra, VA
Firefly Fiber Broadband is seeking a Sales Engineer, a customer-facing technical sales role that partners with the Sales team to assess customer needs, design telecommunications solutions,…
Added 3 hours ago
Substation Operations Technical Spec II
Dominion Energy
GLEN ALLEN, VA
Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be…
Added 3 hours ago
SME Network Engineer
CACI International
Ashburn, VA
CACI is seeking a SME Network Engineer for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance…
Added 3 hours ago
Senior Network Engineer (Firewall)
CACI International
Ashburn, VA
CACI is seeking a Senior Network Engineer (Firewall) for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to…
Added 3 hours ago
Director, Federal Sales: Air Force and Space Force (Government)
AT&T
Chantilly, VA
Preferred location: National Capital Region, with regular customer engagement in the Washington, DC, Maryland, and Northern Virginia market.
Added 3 hours ago
Director, Federal Sales: Navy and Marine Corps (Government)
AT&T
Chantilly, VA
Preferred location: National Capital Region, with regular customer engagement in the Washington, DC, Maryland, and Northern Virginia market.
Added 3 hours ago
Nuclear Mechanical Engineer 2 - 31050
HII
Newport News, VA
Customer First - Focus on the mission and those we serve.

LEIDOS, INC.

Customer Support Engineer

Chantilly, VA, United States

Pay Range $131,300.00 - $237,350.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.

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Job details

Pay: Pay Range $131,300.00 - $237,350.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.
Experience: Active TS w/Polygraph and requires BS degree and 12+ years of prior relevant experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

Leidos is seeking a Senior Customer Operations Support Engineer for a technical development program of 200+ FTE supporting the Sponsor’s Attribute/Entitlement Services within the IDAM/ICAM space. The Operations Support Engineer is responsible for the daily operational objectives to support the Fort Independence IT Services deployed across multiple data center and cloud environments. Organizational tasks include being the customer organization’s representative in the customer review boards, status meetings, and serving as the communications conduit related to customer IT announcements and requirements. This position supports multiple application teams across the program by helping facilitate Enterprise processes for change and incident management. The Operations Support Engineer will also be the primary point of contact for program software and hardware procurements, working with application teams to follow enterprise procurement processes.

Primary Responsibilities

Attend daily operations status calls representing the Fort Independence program
Manage Software and Hardware Procurement Processes
Work with individual team leads to determine software and hardware needs.
Work with budget to make them aware of upcoming procurements and ensure funding is available.
Work with customer to procure hardware and software.
Manage software licenses.
Review and assess software changes to ensure quality, compatibility, and adherence to standards
Coordinate response efforts during software outages, including troubleshooting and engaging appropriate support resources
Provide timely communication to leadership regarding system outages, impact assessments, and resolution status
Monitor expiration dates for software and renew when necessary
Provide Monthly Metrics to Management
Provide monthly report to contract management tracking the number of change requests completed by each team.
Support Weekly Operations Meetings
Review team's weekly change requests for accuracy.
Submit weekly change requests for customer approval.
Monitor Changes in the Customer IT Environment throughout the day
Monitor enterprise communications for changes in the environment
Communicate any changes in the customer IT environment to the teams
Facilitate IT Support for Teams
Assist users with IT requests and concerns
If unable to assist them, escalate to enterprise IT team.
Provide operational support to teams with incident tickets and system changes
Support local IT and facility issues
Communicate agency initiatives and/or cybersecurity alerts to Operations Manager
Communicate IT operational status to Operations Manager and customer as needed
Handling of projects from initiation to resolution, ensuring timely and effective outcomes

Required Skills

Active TS w/Polygraph and requires BS degree and 12+ years of prior relevant experience. Additional experience in lieu of degree.
Experience with IT Operations effectively communicating at senior levels within a customer organization
Experience with Incident Management - Identifying, assessing, and handling occurrences to minimize disruption, restore normal operations, and document solutions to prevent recurrence.
Experience in change management - Guide teams through transformation processes; this includes identifying stakeholders, assessing the impact, providing relevant information at the appropriate cadence, and monitoring implementation.
Experience in Technical Communication - Communicating comprehensive, complex information clearly and effectively to both specialized and general audiences, ensuring understanding and facilitating decision-making.

Desired Skills

Hands-on ServiceNow platform experience
Dashboarding and implementation of reporting automations
Experience using JIRA and Confluence boards

FIP #MSBA

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:

November 4, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $131,300.00 - $237,350.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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Skills

Customer service
Procurement
Troubleshooting
Communication skills
Contract management
Cybersecurity
Change management
Decision making
ServiceNow
Atlassian JIRA
Atlassian Confluence

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