Jobs in the United States

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Materials Manager
Pro-Active Engineering, LLC
Sun Prairie, WI
We are seeking a Materials Manager to plan, direct and control activities related to the internal management of raw materials, components, tooling, equipment and coordinates activities…
Added just now
Vice President of Program Operations
ShareHouse
Fargo, ND
Must possess and maintain valid driver license and be able to be insured according to company insurance standards · Must have five years of freedom from problems associated with chemical or substance abuse
Added 1 min ago
Servicing, Efficiency and Transformation (SET) Associate
Freddie Mac
McLean, VA
Support operational risk management and process controls.
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Operational Risk AI and Automation Engineering Technical Lead
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McLean, VA
The successful candidate will bring deep technology expertise together with practical governance and risk management experience. The individual will help business leaders distinguish risks…
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DH
Provider Escalation and Education Senior Manager
Devoted Health Services, Inc
Remote, United States
- $110,500 to $150,000 USD / year
Leading rigorous research into evolving CMS guidelines, MAC coverage policies, LCDs/NCDs, and federal regulations to support and defend pricing and appeal determinations
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WN
Paramedic ED - Full-Time Evening Shift
Wellstar North Fulton Hospital, Inc.
United States
- Full-time
Paramedic ED - Full-Time Evening Shift
Added 1 min ago
Product Quality Leader
J. J. Keller & Associates, Inc.
Neenah, WI
Work Hours: Standard business hours; onsite at least 4 days per week · The Product Quality Leader is required to work onsite at our corporate office in Neenah, WI at least 4 days per week
Added 1 min ago
Maintenance Technician Lead - Night Shift
International Motors, LLC
San Antonio, TX
…comprehensive benefits, training, and growth opportunities to support employees at every stage of their career. The Maintenance Technician Lead performs manufacturing production and…
Added 1 min ago
Electronics Engineering Technician - 1st shift
Electron Energy Corporation
Landisville, PA
Identify spare parts and consumable needs and support inventory management activities.
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Sales Operations Supervisor
Bobrick Washroom Equipment, Inc.
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…with strong expertise in processes, systems, and technology to support the evolving needs of Vice Presidents, Business Unit Directors, functional leaders, and the sales organization. Strong…
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IV Fulfillment Tech
Guardian Pharmacy Services Management, LLC
Arlington, TX
Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
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Care Manager (RN) Region AAA3 Allen Auglaiza, Hancock, Hardin, Mercer, Putnam, Van Wert
Molina Talent Acquisition
OH · Norwalk, OH · Plymouth, OH · Tiffin, OH · Fostoria, OH · Ashland, OH
Provides support for care management/care coordination activities and collaborates with multidisciplinary team coordinating integrated delivery of member care across the continuum. Strives…
Added 2 mins ago
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Financial Analyst
CEI Services
Fargo, ND
- $76,000 to $100,000 USD / year
…preparation of monthly Financial Package presented to Senior…
Added 2 mins ago
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Operations Manager
CVS Health
Columbia, SC
- $18 to $28 USD / hour
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added 2 mins ago
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Utilization Management Nurse Consultant
CVS Health
Work at Home, AZ
- $29.1 to $62.32 USD / hour
- Must have active current and unrestricted RN licensure in state of residence
Added 2 mins ago
Lead Director, ABX Performance & Value Realization
CVS Health
Hartford, CT · Tallahassee, FL · Springfield, IL · Boston, MA · Albany, NY · Harrisburg, PA
This role will lead KPI, milestone, benefit, and portfolio performance management; govern value-realization plans; integrate reporting across capital and non-capital ABX initiatives; and…
Added 2 mins ago
Lead Director, Capital Planning & Portfolio Governance
CVS Health
Hartford, CT · Tallahassee, FL · Springfield, IL · Boston, MA · Albany, NY · Harrisburg, PA
…resource capacity planning, sub-portfolio planning, dependency management, and ongoing portfolio oversight. The Lead Director will partner closely with senior business leaders, Finance,…
Added 2 mins ago
Lead Director, Strategic Initiatives & Transformation
CVS Health
Hartford, CT · Tallahassee, FL · Springfield, IL · Boston, MA · Albany, NY · Harrisburg, PA
· Lead opportunity development from initial problem definition through analysis, recommendation, and executive decision support.
Added 2 mins ago
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Front Desk Agent
Snoqualmie Casino & Hotel
Snoqualmie, WA
- $23.67 to $24.85 USD / hour
Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.
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Care Promoter (Float)
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…conduct; authorized individuals will use the ChenMed Rx system to support physician medication…
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Care Promoter
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Care Promoter (Float)
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Jacksonville, FL
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Care Promoter
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…conduct; authorized individuals will use the ChenMed Rx system to support physician medication…
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Care Promoter
ChenMed
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…conduct; authorized individuals will use the ChenMed Rx system to support physician medication…
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House Supervisor (RN)
Select Specialty Hospital - Phoenix
Mesa, AZ
Schedule: 12 hour night shift

Contact Center Supervisor--Remote

Remote, United States

Pay Range $82,550.00 - $149,225.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.

Apply on leidos.wd5.myworkdayjobs.com About employer

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Job details

Pay: Pay Range $82,550.00 - $149,225.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.
Posting language: English
Posted: Nov 12, 2026

Original job description

Leidos Health and Services Sector currently has an opening for a Contact Center Supervisor. This is an exciting opportunity to use your experience supporting the Military OneSource mission. The Military OneSource Program provides 24/7 support services for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants, including military service members, their families, and eligible civilians, at locations worldwide. The Military OneSource program serves as a “one source” for resources and information encompassing a comprehensive support system.

*This position requires U.S. Citizenship

Schedule Tues- Sat 1:30pm-10pm (1 opening) Sun-Thu 1:30pm- 10pm (1 opening)

Please be advised that during the interview, you will be required to keep your camera on, and your interviewer will be taking your picture for identification purposes if an offer letter is extended to you.

The Contact Center Supervisor provides counseling services as an independent practitioner, serving as an escalation point for at-risk cases.

This role:

Leads, directs, and manages a team of call center agents while ensuring effective on-site oversight of daily center operations.
Monitors compliance with referral processes, warm handoffs, case management system reporting requirements, and all applicable security and safeguarding procedures and directives to ensure adherence to established standards and protocols.
Serves as an escalation point for at-risk cases.

Job Responsibilities

Provide clinical oversight and serve as the escalation point for at-risk and complex cases within the Call Center.
Lead, direct, and manage a team of practitioners to ensure effective daily operations and high-quality service delivery.
Provide ongoing coaching, mentoring, and side-by-side training to consultants to enhance performance and customer service outcomes.
Monitor live calls and chats to ensure professional, high-quality interactions, appropriate warm hand-offs, accurate referrals, and proper delivery of information and resources.
Ensure compliance with referral processes, warm handoffs, electronic case management system documentation requirements, and all applicable security and safeguarding protocols.
Identify performance trends, compliance gaps, and areas for improvement, and implement corrective actions, additional training, or resource enhancements as needed.
Handle escalation calls and provide direct intervention when necessary.
Generate, review, and analyze call center performance and quality reports to monitor adherence to Service Level Agreements (SLAs) and operational standards.
Provide operational updates and feedback to leadership as required.
Perform additional duties as assigned.

Basic Qualifications

Master’s degree from an accredited graduate program in a behavioral health field such as Social Work, Psychology, Marriage and Family Therapy, or Counseling.
Current, valid, unrestricted independent counseling license issued by a State, the District of Columbia, a U.S. Commonwealth, or a U.S. Territory.
Minimum of three years of full-time, post-licensure counseling experience.
Three years of documented experience providing counseling supervision, oversight, and management.
Strong customer service skills and demonstrated knowledge of contact center operations.
Strong background in suicide assessment and management.
Ability to build strong customer relationships and deliver solutions
Ability to exhibit strong business and financial acumen
Ability to develop strategy, plan and prioritize work aligned to program/organization goals, and deliver solutions for the business
Ability to establish clear responsibilities, processes and accountability measures for your team
Ability to build effective teams and talented team members
Ability to assist employees in meeting both their career and organizational goals
Ability to motivate, drive engagement, vision, and gain trust through honesty, integrity, and authenticity from your team
Ability to consistently achieve results under tough circumstances and manage complex situations
Proficiency in Microsoft Office applications including Word, Outlook, and Excel, as well as web-based research and electronic documentation systems.
Strong leadership, analytical, and communication skills.
U.S. citizenship and fluency in English required.
Ability to successfully pass criminal history, fingerprint background checks, and credential verification required.
Ability to maintain and retain suitability investigation and clearance as required.
Proficient in navigating electronic systems, computer programs, and virtual service platforms.

Preferred Qualifications

Certified Employee Assistance Professional (CEAP) credential.
Contact center experience.
Telehealth experience.
Employee assistance program (EAP) experience.

militaryonesource If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:

November 12, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $82,550.00 - $149,225.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Apply on leidos.wd5.myworkdayjobs.com About employer

More about this job

Skills

Regulatory compliance
Case management
Reporting
Manage a team
Coaching
Customer service
Documentation
Counselling
Customer relations
Financial capability
Microsoft Office
Microsoft Word
Microsoft Outlook
Microsoft Excel
Research
Leadership
Communication skills
Electronics

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Work requirements

Jobs in the United States