Jobs in the United States

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Behavior Consultation - School Based
Family of Kidz
Garden City, NY
Collaborate with Assistant Directors in the support of professional growth of employees including providing structured feedback to supervisees, performance improvement plans and…
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Client Manager
SPS North America
Bellevue, WA · Seattle, WA
Lead service delivery across mailroom, facilities, conference room management, document scanning, records management, reception, and other administrative services.
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Sr Manager, Learning & Development - Remote
CRH
Overland Park, KS
- $125,000 to $150,000 USD / year
…people across 60 locations in the United States and Canada, we support a wide range of applications, from major infrastructure projects to the development and refurbishment of residential…
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Phius Verifier/Building Science Consultant
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Boston, MA
Lead and support third-party Phius Verification for multifamily and non-residential projects from design through construction and certification.
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McLean, VA · Plano, TX · Richmond, VA
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Manager, Project Management - Card Planning and Delivery Team (Hybrid)
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McLean, VA · Richmond, VA · Riverwoods, IL
…team, you will spearhead strategy, innovate solutions, and lead cross-functional teams through the company's highest-priority initiatives. CPAD leads execution for some of Card’s most…
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Manager, Training and Employee Development
Vertiv
Westerville, OH · Dallas, TX
Manage, conduct and lead education and training programs consistent with the company’s business strategy for field service, safety, sales, and business functions. Emphasis of this position…
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Sr. Electrical Engineer - Huntsville, AL
Military Spouse Jobs & VetJobs
United States
…logistics, training, and intelligence analysis and operations support. Our team is solving the world’s toughest security challenges for customers with “can’t fail”…
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RESTAURANT SUPERVISOR FOH
Compass Group
KING OF PRUSSIA, PA
- $25 to $30 USD / hour
Lead and support day-to-day front-of-house restaurant operations.
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Facilities Maintenance Technician
Aerotek
Byron, MN
- $22 to $28 USD / hour
…with experience in purchasing, inventory, MRO, maintenance support, supply chain, or manufacturing who is comfortable working in an industrial…
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General Operator
Aerotek
Woodhull, IL
- $18 USD / hour
Support seasonal production needs by performing a variety of tasks that change throughout the year, including crop inspection, seed inventory management, harvesting, packaging, cleaning,…
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Machinist
Aerotek
Denver, CO
- $32 to $48 USD / hour
…advanced-level position for a machinist who can independently program, set up, troubleshoot, and operate multiple types of CNC equipment.The ideal candidate has strong CNC programming and…
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Purchasing Coordinator - NYC
Compass Group
NEW YORK, NY
Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves…
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Executive Chef
Compass Group
SAN FRANCISCO, CA
Partner with operations leadership to support business growth, new program implementation, and continuous improvement initiatives.
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Assistant General Manager
Compass Group
Orange, CA
The Assistant General Manager serves as a key member of the senior leadership team for a dynamic campus dining program, partnering with the General Manager to oversee all aspects of dining,…
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Sr Director Customer Excellence
Rite-Hite Company LLC
Corporate Headquarters, WI
Establish and lead formal Continuous Improvement, Voice of Customer (VoC), and Voice of Employee (VoE) programs that systematically identify, prioritize, and address opportunities to…
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Program Manager - Virtual
Alight Solutions LLC
United States
Alight seeks an execution-focused Program Manager to independently lead complex, cross-functional programs from initiation through implementation, client/business acceptance and…
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Carpenter Foreman
Aerotek
Valparaiso, IN
- $35 to $40 USD / hour
Job Title: Carpenter ForemanJob DescriptionWe are seeking an experienced Carpentry Foreman to lead our crews in building quality new homes across Northwest Indiana. This role is ideal for a…
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CNC Machine Operator
Aerotek
Jacksonville, FL
- $18 to $21 USD / hour
…measurements, and manually loading and unloading materials to support efficient and high-quality…
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Plumbing Shop Assistant Supervisor
Aerotek
Baltimore, MD
- $33 to $36 USD / hour
Relay productivity concerns and operational issues to supervisors to support continuous improvement.
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Aircraft Inspector
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Georgetown, SC
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Support FAA surveillance, inspections, and regulatory audits.
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Supervisor - Coll / Doc Management
Selene Finance LP
Dallas, TX
Monitor team productivity and quality metrics, providing coaching and support to meet performance goals.
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Diesel Technician
Aerotek
Dallas, TX
- $30 to $35 USD / hour
Lead a team of 5 diesel mechanics and 3 trailer technicians during the assigned shift, providing direction, guidance, and support.
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Technician
Aerotek
Kansas City, MO
- $28.5 USD / hour
…using provided tools to diagnose issues, complete repairs, and support reliable daily operations, with significant opportunity for growth and skill…
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Machine Operator
Aerotek
Scranton, PA
- $20 USD / hour
Work EnvironmentThis role is based in a plastic manufacturing facility on a 4x4 rotating schedule with 12-hour shifts from approximately 5:45 a.m

Contact Center Supervisor--Remote

Remote, United States

Pay Range $82,550.00 - $149,225.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.

Apply on leidos.wd5.myworkdayjobs.com About employer

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Job details

Pay: Pay Range $82,550.00 - $149,225.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.
Posting language: English
Posted: Nov 12, 2026

Original job description

Leidos Health and Services Sector currently has an opening for a Contact Center Supervisor. This is an exciting opportunity to use your experience supporting the Military OneSource mission. The Military OneSource Program provides 24/7 support services for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants, including military service members, their families, and eligible civilians, at locations worldwide. The Military OneSource program serves as a “one source” for resources and information encompassing a comprehensive support system.

*This position requires U.S. Citizenship

Schedule Tues- Sat 1:30pm-10pm (1 opening) Sun-Thu 1:30pm- 10pm (1 opening)

Please be advised that during the interview, you will be required to keep your camera on, and your interviewer will be taking your picture for identification purposes if an offer letter is extended to you.

The Contact Center Supervisor provides counseling services as an independent practitioner, serving as an escalation point for at-risk cases.

This role:

Leads, directs, and manages a team of call center agents while ensuring effective on-site oversight of daily center operations.
Monitors compliance with referral processes, warm handoffs, case management system reporting requirements, and all applicable security and safeguarding procedures and directives to ensure adherence to established standards and protocols.
Serves as an escalation point for at-risk cases.

Job Responsibilities

Provide clinical oversight and serve as the escalation point for at-risk and complex cases within the Call Center.
Lead, direct, and manage a team of practitioners to ensure effective daily operations and high-quality service delivery.
Provide ongoing coaching, mentoring, and side-by-side training to consultants to enhance performance and customer service outcomes.
Monitor live calls and chats to ensure professional, high-quality interactions, appropriate warm hand-offs, accurate referrals, and proper delivery of information and resources.
Ensure compliance with referral processes, warm handoffs, electronic case management system documentation requirements, and all applicable security and safeguarding protocols.
Identify performance trends, compliance gaps, and areas for improvement, and implement corrective actions, additional training, or resource enhancements as needed.
Handle escalation calls and provide direct intervention when necessary.
Generate, review, and analyze call center performance and quality reports to monitor adherence to Service Level Agreements (SLAs) and operational standards.
Provide operational updates and feedback to leadership as required.
Perform additional duties as assigned.

Basic Qualifications

Master’s degree from an accredited graduate program in a behavioral health field such as Social Work, Psychology, Marriage and Family Therapy, or Counseling.
Current, valid, unrestricted independent counseling license issued by a State, the District of Columbia, a U.S. Commonwealth, or a U.S. Territory.
Minimum of three years of full-time, post-licensure counseling experience.
Three years of documented experience providing counseling supervision, oversight, and management.
Strong customer service skills and demonstrated knowledge of contact center operations.
Strong background in suicide assessment and management.
Ability to build strong customer relationships and deliver solutions
Ability to exhibit strong business and financial acumen
Ability to develop strategy, plan and prioritize work aligned to program/organization goals, and deliver solutions for the business
Ability to establish clear responsibilities, processes and accountability measures for your team
Ability to build effective teams and talented team members
Ability to assist employees in meeting both their career and organizational goals
Ability to motivate, drive engagement, vision, and gain trust through honesty, integrity, and authenticity from your team
Ability to consistently achieve results under tough circumstances and manage complex situations
Proficiency in Microsoft Office applications including Word, Outlook, and Excel, as well as web-based research and electronic documentation systems.
Strong leadership, analytical, and communication skills.
U.S. citizenship and fluency in English required.
Ability to successfully pass criminal history, fingerprint background checks, and credential verification required.
Ability to maintain and retain suitability investigation and clearance as required.
Proficient in navigating electronic systems, computer programs, and virtual service platforms.

Preferred Qualifications

Certified Employee Assistance Professional (CEAP) credential.
Contact center experience.
Telehealth experience.
Employee assistance program (EAP) experience.

militaryonesource If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:

November 12, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $82,550.00 - $149,225.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Apply on leidos.wd5.myworkdayjobs.com About employer

More about this job

Skills

Regulatory compliance
Case management
Reporting
Manage a team
Coaching
Customer service
Documentation
Counselling
Customer relations
Financial capability
Microsoft Office
Microsoft Word
Microsoft Outlook
Microsoft Excel
Research
Leadership
Communication skills
Electronics

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Work requirements

Jobs in the United States