Jobs in the United States

25+ jobs

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Senior Account Manager, Institutional Trust
The Northern Trust Company
Chicago, IL
As a Senior Account Manager within Institutional Trust, you will serve as a key member of the Client Service Team supporting large institutional asset owner clients, including corporations,…
Added 1 min ago
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Program Coordinator
Sevita
Walls, MS
- $14 USD / hour
…effective leadership and direction to staff in the absence of…
Added 1 min ago
Military & Family Life Counselor- Temporary Backfill
Magellan Health Services
Hancock County, MS
…days), with the possibility of longer assignments based on program…
Added 1 min ago
Relationship Banker I - Byram South Siwell Rd
Regions Bank
Byram, MS
…including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting…
Added 1 min ago
Rep, Inside Sales
ACCO Brands USA
Booneville, MS
Added 1 min ago
Maintenance Site Manager
EMCOR Group
Batesville, MS
Southern Industrial Constructors, INC. is seeking a Maintenance Site Manager in Batesville, MS. The Site Manager will work to ensure employee safety, quality, and productivity. Develop…
Added 1 min ago
Relationship Banker II - Starkville Branch
Regions Bank
Starkville, MS
…including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting…
Added 1 min ago
Clinical Manager
Fresenius Medical Care
Flowood, MS
…contributor will have significant project/process responsibilities. Program or project responsibility generally within the…
Added 1 min ago
IL
Principal Engineer, SCADA Engineering- R10878
Invenergy LLC
Corinth, MS
- $155,000 to $182,500 USD / year
…conferences. Take on additional responsibilities as assigned by the manager, supporting team and project objectives. Minimum Qualifications BS in Electrical Engineering, Computer…
Added 1 min ago
SR
Registered Nurse Full Time/JR102637 Ocean Springs
Singing River Health System
Ocean Springs, MS
- Full-time
…required to participate in the Singing River Nurse Residency Program." DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements…
Added 1 min ago
Field Service Technician - Construction Equipment
Thompson Machinery Commerce Corporation
Columbus, MS
Added 1 min ago
Lee Wrangler Temporary Sales Lead-R-20261030-0009
Kontoor Retail Inc.
Southaven, MS
Added 1 min ago
Lee Wrangler-PT Temporary Sales- R-20261030-0008
Kontoor Retail Inc.
Southaven, MS
Added 1 min ago
Travel Project Management - PM - PX - JR107186
Rosendin Electric, Inc
Meridian, MS
Added 1 min ago
Rental Coordinator / Tupelo, MS
Thompson Machinery Commerce Corporation
Tupelo, MS
Added 1 min ago
2nd shift Supervisor
Milwaukee Tool
Olive Branch, MS
Comprehensive benefits including medical, dental, and vision insurance along with a 401(K) program, a wellness program, fitness center, PTO, and much more
Added 1 min ago
PROJECT MANAGEMENT 3 ( 50456)
Huntington Ingalls Industries
Pascagoula, MS
Req ID: 50456 Team: 80 Program Management Entity: Ingalls Shipbuilding US Citizenship Required for this Position: No Full-Time Shift: 1st Relocation: No relocation assistance available…
Added 1 min ago
AMPHIBS RISK MANAGER 1 (50510 )
Huntington Ingalls Industries
Pascagoula, MS
Req ID: 50510 Team: 87 LDA Program Entity: Ingalls Shipbuilding US Citizenship Required for this Position: No Full-Time Shift: 1st Relocation: No relocation assistance available…
Added 1 min ago
Registered Nurse (RN) | FT | Nights - JR102643
Singing River Health System
Pascagoula, MS
…required to participate in the Singing River Nurse Residency Program." DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements…
Added 1 min ago
SR
Diversified Tech | Part-Time | PCU/JR101841
Singing River Health System
Pascagoula, MS
- Part-time
…clerical and receptionist duties as designated by the Nurse Manager, Patient Care Coordinator or Registered Nurse. DISCLAIMER: This is not necessarily an exhaustive list of all…
Added 1 min ago
Registered Nurse (RN) | FT | Nights - JR102642
Singing River Health System
Pascagoula, MS
…required to participate in the Singing River Nurse Residency Program." DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements…
Added 1 min ago
SR
Registered Nurse (RN) | Full Time/JR102634
Singing River Health System
Pascagoula, MS
- Full-time
…required to participate in the Singing River Nurse Residency Program." DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements…
Added 1 min ago
Program Coordinator
Sevita
Hattiesburg, MS
…effective leadership and direction to staff in the absence of…
Added 1 min ago
GS
Housekeeping Inspector - Breckenridge
Guest Services, Inc.
Breckenridge, CO
- $18 USD / hour
The Housekeeping Inspector assists the Housekeeping Manager in daily housekeeping operations and floor management, including staff, equipment, and property to facilitate the fulfillment of…
Added 1 min ago
WI
Technical Project Manager (Contractor)
WOW! Internet, Cable, and Phone
Denver, CO
- $61 USD / hour
Technical Project Manager, Infrastructure & Systems (Contract Role)

Workforce Manager

Remote, United States

Pay Range $82,550.00 - $149,225.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.

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Job details

Pay: Pay Range $82,550.00 - $149,225.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.
Experience: Must have 5 years demonstrated experience in the following areas:
Posting language: English
Posted: Nov 3, 2026

Original job description

Leidos is hiring for Global Nurse Advice Line – Next Generation (GNAL-NG), a Defense Health Agency (DHA) service providing reliable, timely, professional, and courteous registered nurse (RN) triage, care advice, care coordination, and customer service, 24 hours a day, 7 days a week to eligible MHS beneficiaries. On GNAL-NG we leverage technology to provide the patient with a superior experience while providing the patient with quick access to a live telehealth RN or care coordinator. Our approach helps provide the appropriate level and place of care, helping to improve healthcare outcomes and reduce total cost of care. Future work upon program reward

The Workforce Manager is responsible for planning, organizing, and managing Contact Center staffing resources to ensure that call and chat volume demands are consistently met and program goals are achieved. This role oversees workforce forecasting, scheduling, and real-time resource allocation to maintain appropriate coverage, service levels, and redundancy, particularly during peak and surge periods. The Workforce Manager manages and approves time-off requests while balancing operational needs and employee considerations. A key component of the role is managing staff scheduling, coverage, and surge planning within the centralized RMS application, ensuring accurate documentation, visibility, and deconfliction of resources. The Workforce Manager analyzes patterns and trends in call/chat volume, staffing performance, and resource utilization, and develops proactive strategies and recommendations to optimize staffing and operational efficiency. Additionally, this position leads, mentors, and supports the Workforce Management team, fostering a collaborative, high-performing environment aligned with Contact Center and program objectives.

Role Responsibilities

Lead Workforce Planning and Resource Management
Plan, organize, and manage staffing resources to ensure adequate Contact Center coverage that meets call and chat volume demands.
Oversee workforce forecasting, scheduling, and resource allocation to support program goals and operational requirements.
Optimize Contact Center Staffing Levels
Monitor daily staffing needs and adjust schedules to maintain service levels and ensure redundancy during peak or surge periods.
Manage and approve time-off requests while balancing operational coverage and employee needs.
Manage Workforce Management Systems and Processes
Oversee staff scheduling, coverage, and surge planning within the centralized RMS application.
Ensure accurate documentation, visibility, and deconfliction of resources to support optimal staffing alignment.
Analyze Trends and Recommend Solutions Identify patterns and trends in call/chat volume, staffing performance, and resource utilization.
Develop and recommend proactive staffing strategies and operational improvements.
Lead Workforce Management Team
Supervise, mentor, and support Workforce Management staff responsible for scheduling, forecasting, and real-time resource management.
Foster a collaborative, high-performing team environment aligned with program goals.

Minimum qualifications Bachelor’s degree in business, operations management or related field or equivalent combination of education and relevant experience;

Must have 5 years demonstrated experience in the following areas: Experience in a supervisory or leadership role overseeing workforce management, scheduling, or similar functions.
Demonstrated experience with forecasting, scheduling, and real-time management of call/chat volume in a multi-channel Contact Center environment.
Proficiency with Workforce Management (WFM) tools and/or centralized resource management systems (e.g., RMS or similar).
Strong analytical skills, including the ability to interpret call/chat volume data, staffing reports, and performance metrics.
Advanced Excel skills (e.g., formulas, pivot tables, basic data analysis) and familiarity with reporting/BI tools preferred.
Ability to develop and manage staffing models, schedules, and capacity plans to meet service level objectives.
In-depth understanding of Contact Center operations, including SLAs, occupancy, shrinkage, adherence, and service level management.
Proven ability to plan and manage staffing resources to meet fluctuating demand and surge requirements.
Strong problem-solving skills with the ability to identify trends, diagnose issues, and recommend practical solutions.
Excellent organizational and time-management skills with the ability to manage multiple priorities under time constraints.
Clear and effective communication skills, both written and verbal, for interacting with leadership, peers, and front-line staff.
Ability to balance operational requirements with employee needs when managing schedules and time-off requests.
Attention to detail and commitment to accurate scheduling, documentation, and resource tracking.
Proficient in navigating electronic systems, computer programs, and virtual service platforms .
Requires a separate, quiet, private, confidential space to work from as well as having access to your own reliable high-speed internet hard wired to your home or apartment (coax or fiber from the Internet Service Provider (ISP) to your home. Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable.
Must be an U.S. citizen, speak fluent English, and able to obtain and maintain and retain suitability investigation and clearance as required.

Preferred Qualifications

Veteran/military retiree and/or military spouse
Experience working in a Contact Center, military/veteran services, or healthcare environment strongly preferred

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:

November 3, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $82,550.00 - $149,225.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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More about this job

Skills

RN
RMS
Forecasting
Scheduling
Documentation
Operations management
Time management
Analytical skills
Microsoft Excel
Data analysis
Reporting
Problem solving
Communication skills
Attention to detail
Electronics

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