Jobs in the United States

25+ jobs

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YC
Program Supervisor - Newberg Clinic
Yamhill County
Newberg, OR
- $7,285.27 to $9,113.96 USD / month
Yamhill County HHS has one regular full-time position for a Program Supervisor (Health and Human Services Supervisor 2) to support our integrated team at Newberg Behavioral Health. You will…
Added 1 min ago
EHS Manager
C.R. Bard, Inc. (Cov Ledger)
United States
Leads a proactive individual behavioral based safety program, identifies and establishes leading indicator safety goals for Division facilities and develops programs to promote a strong…
Added 1 min ago
Sr. Manager, IT Business Partner - Finance
Becton, Dickinson and Company
Remote, United States
Product Management and Agile methodology experience, along with familiarity of associated tools, is a plus.
Added 1 min ago
Principal Computer Systems Analyst - Windows
CORP-Corporate Office
United States
Maintain operations of multi-user computer systems working with system engineers, PC desktop technicians, networking engineers, project managers, end users, and IT/Cyber management.
Added 1 min ago
Safety Manager
Gilbane Building Company
Syracuse, NY
…career growth opportunity? Gilbane is seeking an On-Site Safety Manager to supervise all safety efforts on a single large commercial project based in…
Added 2 mins ago
Senior Learning & Development Trainer
Rosendin
Coppell, TX
…individual or group performance results and typically reports to a manager. This is a senior level employee development role that has an advanced understanding and can anticipate business…
Added 3 mins ago
MC
Water Quality Program Specialist*
Madison, City of (WI)
Madison, WI
- $30.71 USD / hour
The City of Madison Water Utility is looking for qualified applicants for our Program Specialist-Water Quality vacancy. This position conducts responsible program coordination, project…
Added 4 mins ago
Account Manager, Global Sales
Compu Dynamics
Chantilly, VA
The Account Manager owns a book of accounts in a specialty focus and sells and manages the work from first contact through invoicing or turnover. This person stays the relationship owner,…
Added 4 mins ago
EM
Housekeeper Part Time-101020
ESA Management, LLC
Kennesaw, GA
- Part-time
Stocks carts and cart rooms if necessary and or directed by management.
Added 4 mins ago
Night Guest Laundry Attend-FT-102010
ESA Management, LLC
Alameda, CA
…prompt reporting of safety and security issues directly to the manager or the appropriate authorities, cash handling and key…
Added 4 mins ago
EM
Guest Services Rep Part Time-104020
ESA Management, LLC
Atlanta, GA
- Part-time
…reporting of all safety and security issues directly to the manager or to the appropriate…
Added 4 mins ago
M
Seasonal Retail Sales Specialist - Movado Fine Watches, Pembroke Lakes - Full Time
Macy's
Pembroke Pines, FL
- Full-time
Employee Assistance Program with mental health counseling and legal/financial advice
Added 4 mins ago
CC
Case Management Assistant II - M-F, 3p-11:30p; rotat. wknds & hol.
Christiana Care Health Services, Inc.
United States
- $20.24 to $30.36 USD / hour
Case Management Assistant II - M-F, 3p-11:30p; rotating weekends & holidays
Added 4 mins ago
M
Starbucks Barista Trainer, South Coast Plaza - Part Time
Macy's
Costa Mesa, CA
- Part-time
The Barista Trainer supports the Starbucks Manager in running an efficient, professional, safe and profitable Starbucks operation following all company standards.
Added 5 mins ago
Senior Growth Product Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Growth Product Manager based in United States.
Added 5 mins ago
Assistant Director of Case Management
Central Valley Regional Center
Fresno, CA
Reviews and monitors Program Manager's assessment and delivery of case management services to ensure compliance with agency standards, policies and procedures.
Added 5 mins ago
Health, Safety & Environment Specialist
USICO Industrial Connections & Solutions LLC
NC
…learned and best practices from your team and across ABB with management and…
Added 5 mins ago
Exceptional Children General Curriculum Teacher
Onslow County Schools
Jacksonville, NC
The Exceptional Children (EC) Teacher General Curriculum provides specialized instruction, case management, consultation, and instructional support to students with disabilities who…
Added 6 mins ago
Store Manager
Carter's
Allen, TX
Added 6 mins ago
Senior Project Manager
Mead & Hunt
Champaign, IL · UNAVAILABLE
We're looking for a Senior Project Manager to lead projects, work directly with manufacturing clients, and contribute to the continued success of our Food & Beverage group. You'll take…
Added 7 mins ago
Program Director
The Ridge RTC
Milton, NH
Work with Program Manager and Direct Care Staff to develop engaging activities that foster social skills, emotional regulation, and physical well-being.
Added 8 mins ago
PRODUCTION HOURLY
Empire Packing
Olympia, WA
…staying until work is complete, or until supervisor and/or manager indicate work is done. Overtime may be necessary and is required when…
Added 8 mins ago
Technology Manager - Mechanical Engineering
GE Vernova Operations LLC
United States
Drive adoption of Lean principles, project/program management best practices, and operational discipline across all team activities
Added 8 mins ago
Branch Manager- Power & HVAC
United Rentals (N A), Inc
Bakersfield, CA
As Branch Manager in the Power/HVAC Division of United Rentals, you'll be the leader of a major business enterprise. You'll have the opportunity to hire and motivate an amazing team in…
Added 8 mins ago
RH
Legal Counsel
Robert Half
Remote, United States
- $130,000 to $160,000 USD / year
✅ Advising internal stakeholders on risk management and business objectives

Workforce Manager

Remote, United States

Pay Range $82,550.00 - $149,225.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.

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Job details

Pay: Pay Range $82,550.00 - $149,225.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.
Experience: Must have 5 years demonstrated experience in the following areas:
Posting language: English
Posted: Nov 3, 2026

Original job description

Leidos is hiring for Global Nurse Advice Line – Next Generation (GNAL-NG), a Defense Health Agency (DHA) service providing reliable, timely, professional, and courteous registered nurse (RN) triage, care advice, care coordination, and customer service, 24 hours a day, 7 days a week to eligible MHS beneficiaries. On GNAL-NG we leverage technology to provide the patient with a superior experience while providing the patient with quick access to a live telehealth RN or care coordinator. Our approach helps provide the appropriate level and place of care, helping to improve healthcare outcomes and reduce total cost of care. Future work upon program reward

The Workforce Manager is responsible for planning, organizing, and managing Contact Center staffing resources to ensure that call and chat volume demands are consistently met and program goals are achieved. This role oversees workforce forecasting, scheduling, and real-time resource allocation to maintain appropriate coverage, service levels, and redundancy, particularly during peak and surge periods. The Workforce Manager manages and approves time-off requests while balancing operational needs and employee considerations. A key component of the role is managing staff scheduling, coverage, and surge planning within the centralized RMS application, ensuring accurate documentation, visibility, and deconfliction of resources. The Workforce Manager analyzes patterns and trends in call/chat volume, staffing performance, and resource utilization, and develops proactive strategies and recommendations to optimize staffing and operational efficiency. Additionally, this position leads, mentors, and supports the Workforce Management team, fostering a collaborative, high-performing environment aligned with Contact Center and program objectives.

Role Responsibilities

Lead Workforce Planning and Resource Management
Plan, organize, and manage staffing resources to ensure adequate Contact Center coverage that meets call and chat volume demands.
Oversee workforce forecasting, scheduling, and resource allocation to support program goals and operational requirements.
Optimize Contact Center Staffing Levels
Monitor daily staffing needs and adjust schedules to maintain service levels and ensure redundancy during peak or surge periods.
Manage and approve time-off requests while balancing operational coverage and employee needs.
Manage Workforce Management Systems and Processes
Oversee staff scheduling, coverage, and surge planning within the centralized RMS application.
Ensure accurate documentation, visibility, and deconfliction of resources to support optimal staffing alignment.
Analyze Trends and Recommend Solutions Identify patterns and trends in call/chat volume, staffing performance, and resource utilization.
Develop and recommend proactive staffing strategies and operational improvements.
Lead Workforce Management Team
Supervise, mentor, and support Workforce Management staff responsible for scheduling, forecasting, and real-time resource management.
Foster a collaborative, high-performing team environment aligned with program goals.

Minimum qualifications Bachelor’s degree in business, operations management or related field or equivalent combination of education and relevant experience;

Must have 5 years demonstrated experience in the following areas: Experience in a supervisory or leadership role overseeing workforce management, scheduling, or similar functions.
Demonstrated experience with forecasting, scheduling, and real-time management of call/chat volume in a multi-channel Contact Center environment.
Proficiency with Workforce Management (WFM) tools and/or centralized resource management systems (e.g., RMS or similar).
Strong analytical skills, including the ability to interpret call/chat volume data, staffing reports, and performance metrics.
Advanced Excel skills (e.g., formulas, pivot tables, basic data analysis) and familiarity with reporting/BI tools preferred.
Ability to develop and manage staffing models, schedules, and capacity plans to meet service level objectives.
In-depth understanding of Contact Center operations, including SLAs, occupancy, shrinkage, adherence, and service level management.
Proven ability to plan and manage staffing resources to meet fluctuating demand and surge requirements.
Strong problem-solving skills with the ability to identify trends, diagnose issues, and recommend practical solutions.
Excellent organizational and time-management skills with the ability to manage multiple priorities under time constraints.
Clear and effective communication skills, both written and verbal, for interacting with leadership, peers, and front-line staff.
Ability to balance operational requirements with employee needs when managing schedules and time-off requests.
Attention to detail and commitment to accurate scheduling, documentation, and resource tracking.
Proficient in navigating electronic systems, computer programs, and virtual service platforms .
Requires a separate, quiet, private, confidential space to work from as well as having access to your own reliable high-speed internet hard wired to your home or apartment (coax or fiber from the Internet Service Provider (ISP) to your home. Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable.
Must be an U.S. citizen, speak fluent English, and able to obtain and maintain and retain suitability investigation and clearance as required.

Preferred Qualifications

Veteran/military retiree and/or military spouse
Experience working in a Contact Center, military/veteran services, or healthcare environment strongly preferred

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:

November 3, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $82,550.00 - $149,225.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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More about this job

Skills

RN
RMS
Forecasting
Scheduling
Documentation
Operations management
Time management
Analytical skills
Microsoft Excel
Data analysis
Reporting
Problem solving
Communication skills
Attention to detail
Electronics

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