Jobs in the United States

25+ jobs

Added just now
Senior Manager, Vendor Management
Centene
Remote, United States
· Lead recurring vendor and stakeholder meetings to document, discuss and resolve issues as well as monitor completion of action items.
Added just now
CM
Vendor Relations Manager
Centene Management Company LLC
Remote, United States
- $87,700 to $157,800 USD / year
Lead SLA and performance management, including review and distribution of performance dashboards, identification of performance gaps and trends, establishment of corrective actions, and…
Added 1 min ago
CO
Public Information Officer
City of Redlands
Redlands, CA
- $56.93 to $70.97 USD / hour
The PIO will lead and coordinate the City’s public information and communications efforts, working closely with the City Manager’s Office, City departments, and executive leadership to…
Added 1 min ago
Account Manager
Acrisure Southwest Partners Insurance Services, LLC
SAN DIEGO, CA · COSTA MESA, CA · ONTARIO, CA · SAN JOSE, CA
The Commercial Lines Large Account Manager will have a primary responsibility for policy maintenance and service of an assigned portion of accounts. Maintain a high level of client…
Added 3 mins ago
EHS Manager
C.R. Bard, Inc. (Cov Ledger)
United States
The EHS Manager collaborates with internal and external stakeholders and drives cross-functional efforts to strengthen EHS performance, cultivate a culture of safety, and ensure continuous…
Added 4 mins ago
Registered Nurse (RN) - Dialysis Lead - FT | Fargo Rehab
PAM Health Rehabilitation Hospital of Fargo
Fargo, ND
Under the direction of the Chief Nursing Officer/Director of Nursing, Nurse Manager or Charge Nurse, the Registered Nurse is responsible for utilizing the nursing process while delivering,…
Added 4 mins ago
MC
Water Quality Program Specialist*
Madison, City of (WI)
Madison, WI
- $30.71 USD / hour
The City of Madison Water Utility is looking for qualified applicants for our Program Specialist-Water Quality vacancy. This position conducts responsible program coordination, project…
Added 6 mins ago
M
Backstage Captain, North County Fair - Full Time
Macy's
Escondido, CA
- Full-time
…opportunities include Personal Stylist or Sales and Customer Experience…
Added 6 mins ago
Senior Growth Product Manager
Jobgether
Remote, United States
As Senior Growth Product Manager, you will take ownership of the entire customer acquisition and conversion funnel, from the first advertising interaction to the initial purchase and…
Added 6 mins ago
Assistant Director of Case Management
Central Valley Regional Center
Fresno, CA
Reviews and monitors Program Manager's assessment and delivery of case management services to ensure compliance with agency standards, policies and procedures.
Added 7 mins ago
Health, Safety & Environment Specialist
USICO Industrial Connections & Solutions LLC
NC
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join…
Added 8 mins ago
Store Manager
Carter's
Allen, TX
Added 8 mins ago
Senior Project Manager
Mead & Hunt
Champaign, IL · UNAVAILABLE
We're looking for a Senior Project Manager to lead projects, work directly with manufacturing clients, and contribute to the continued success of our Food & Beverage group. You'll take…
Added 10 mins ago
Technology Manager - Mechanical Engineering
GE Vernova Operations LLC
United States
Lead early-stage technology development with high disruption potential - from first concept through successful transition to the businesses
Added 11 mins ago
GW
Community Manager - Roving INW
GREP Washington LLC
Seattle, WA · Spokane Valley, WA
- $27 to $34 USD / hour
Greystar has an immediate opening for an experienced Community Manager! Our team members are high performers that care about customer service and exceed expectations. The Community Manager…
Added 11 mins ago
Senior Commissioning Program Manager
Faith Technologies, Inc.
El Paso, TX · Fort Stockton, TX · Olathe, KS
As the Excellerate Senior Commissioning Program Manager you will be responsible for ensuring high standards of quality and smooth commissioning processes across multiple projects for…
Added 12 mins ago
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Event Digital Platforms Manager
HP
Spring · Vancouver
- $88,050 to $127,650 USD / year
We are seeking an Event Digital Platforms Manager to own and optimize the digital ecosystem that powers HP events. This role is responsible for the administration, governance, and…
Added 14 mins ago
Assistant Manager I
Family Dollar
Paterson, NJ
We are required to obtain specialized licenses for those of our stores that sell alcohol and/or tobacco. As a manager, you may be required by the local jurisdiction where a store is…
Added 14 mins ago
Assistant Manager I
Family Dollar
Rochester, NY
We are required to obtain specialized licenses for those of our stores that sell alcohol and/or tobacco. As a manager, you may be required by the local jurisdiction where a store is…
Added 14 mins ago
Assistant Manager II
Family Dollar
Fayetteville, NC
We are required to obtain specialized licenses for those of our stores that sell alcohol and/or tobacco. As a manager, you may be required by the local jurisdiction where a store is…
Added 14 mins ago
Assistant Manager I
Family Dollar
Mesa, AZ
We are required to obtain specialized licenses for those of our stores that sell alcohol and/or tobacco. As a manager, you may be required by the local jurisdiction where a store is…
Added 14 mins ago
Assistant Manager II
Family Dollar
Blountsville, AL
We are required to obtain specialized licenses for those of our stores that sell alcohol and/or tobacco. As a manager, you may be required by the local jurisdiction where a store is…
Added 14 mins ago
Assistant Manager II
Family Dollar
Hamilton, MS
We are required to obtain specialized licenses for those of our stores that sell alcohol and/or tobacco. As a manager, you may be required by the local jurisdiction where a store is…
Added 14 mins ago
Assistant Manager I
Family Dollar
San Antonio, TX
We are required to obtain specialized licenses for those of our stores that sell alcohol and/or tobacco. As a manager, you may be required by the local jurisdiction where a store is…
Added 14 mins ago
ASM I
Family Dollar
Raton, NM
We are required to obtain specialized licenses for those of our stores that sell alcohol and/or tobacco. As a manager, you may be required by the local jurisdiction where a store is…

Workforce Manager

Remote, United States

Pay Range $82,550.00 - $149,225.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.

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Job details

Pay: Pay Range $82,550.00 - $149,225.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.
Experience: Must have 5 years demonstrated experience in the following areas:
Posting language: English
Posted: Nov 3, 2026

Original job description

Leidos is hiring for Global Nurse Advice Line – Next Generation (GNAL-NG), a Defense Health Agency (DHA) service providing reliable, timely, professional, and courteous registered nurse (RN) triage, care advice, care coordination, and customer service, 24 hours a day, 7 days a week to eligible MHS beneficiaries. On GNAL-NG we leverage technology to provide the patient with a superior experience while providing the patient with quick access to a live telehealth RN or care coordinator. Our approach helps provide the appropriate level and place of care, helping to improve healthcare outcomes and reduce total cost of care. Future work upon program reward

The Workforce Manager is responsible for planning, organizing, and managing Contact Center staffing resources to ensure that call and chat volume demands are consistently met and program goals are achieved. This role oversees workforce forecasting, scheduling, and real-time resource allocation to maintain appropriate coverage, service levels, and redundancy, particularly during peak and surge periods. The Workforce Manager manages and approves time-off requests while balancing operational needs and employee considerations. A key component of the role is managing staff scheduling, coverage, and surge planning within the centralized RMS application, ensuring accurate documentation, visibility, and deconfliction of resources. The Workforce Manager analyzes patterns and trends in call/chat volume, staffing performance, and resource utilization, and develops proactive strategies and recommendations to optimize staffing and operational efficiency. Additionally, this position leads, mentors, and supports the Workforce Management team, fostering a collaborative, high-performing environment aligned with Contact Center and program objectives.

Role Responsibilities

Lead Workforce Planning and Resource Management
Plan, organize, and manage staffing resources to ensure adequate Contact Center coverage that meets call and chat volume demands.
Oversee workforce forecasting, scheduling, and resource allocation to support program goals and operational requirements.
Optimize Contact Center Staffing Levels
Monitor daily staffing needs and adjust schedules to maintain service levels and ensure redundancy during peak or surge periods.
Manage and approve time-off requests while balancing operational coverage and employee needs.
Manage Workforce Management Systems and Processes
Oversee staff scheduling, coverage, and surge planning within the centralized RMS application.
Ensure accurate documentation, visibility, and deconfliction of resources to support optimal staffing alignment.
Analyze Trends and Recommend Solutions Identify patterns and trends in call/chat volume, staffing performance, and resource utilization.
Develop and recommend proactive staffing strategies and operational improvements.
Lead Workforce Management Team
Supervise, mentor, and support Workforce Management staff responsible for scheduling, forecasting, and real-time resource management.
Foster a collaborative, high-performing team environment aligned with program goals.

Minimum qualifications Bachelor’s degree in business, operations management or related field or equivalent combination of education and relevant experience;

Must have 5 years demonstrated experience in the following areas: Experience in a supervisory or leadership role overseeing workforce management, scheduling, or similar functions.
Demonstrated experience with forecasting, scheduling, and real-time management of call/chat volume in a multi-channel Contact Center environment.
Proficiency with Workforce Management (WFM) tools and/or centralized resource management systems (e.g., RMS or similar).
Strong analytical skills, including the ability to interpret call/chat volume data, staffing reports, and performance metrics.
Advanced Excel skills (e.g., formulas, pivot tables, basic data analysis) and familiarity with reporting/BI tools preferred.
Ability to develop and manage staffing models, schedules, and capacity plans to meet service level objectives.
In-depth understanding of Contact Center operations, including SLAs, occupancy, shrinkage, adherence, and service level management.
Proven ability to plan and manage staffing resources to meet fluctuating demand and surge requirements.
Strong problem-solving skills with the ability to identify trends, diagnose issues, and recommend practical solutions.
Excellent organizational and time-management skills with the ability to manage multiple priorities under time constraints.
Clear and effective communication skills, both written and verbal, for interacting with leadership, peers, and front-line staff.
Ability to balance operational requirements with employee needs when managing schedules and time-off requests.
Attention to detail and commitment to accurate scheduling, documentation, and resource tracking.
Proficient in navigating electronic systems, computer programs, and virtual service platforms .
Requires a separate, quiet, private, confidential space to work from as well as having access to your own reliable high-speed internet hard wired to your home or apartment (coax or fiber from the Internet Service Provider (ISP) to your home. Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable.
Must be an U.S. citizen, speak fluent English, and able to obtain and maintain and retain suitability investigation and clearance as required.

Preferred Qualifications

Veteran/military retiree and/or military spouse
Experience working in a Contact Center, military/veteran services, or healthcare environment strongly preferred

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:

November 3, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $82,550.00 - $149,225.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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More about this job

Skills

RN
RMS
Forecasting
Scheduling
Documentation
Operations management
Time management
Analytical skills
Microsoft Excel
Data analysis
Reporting
Problem solving
Communication skills
Attention to detail
Electronics

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