Jobs in the United States

25+ jobs

Added 1 min ago
Service Tech Trainee.
SPATCO Energy Solutions
Charleston, SC · Savannah, GA · Georgetown, SC · Walterboro, SC · Hollywood, SC · Woodville, SC · Summerville, SC · Andrews, SC · Brunswick, GA · Pooler, GA
We are unique in that we provide everything a customer may need for their fueling & charging needs. In addition to construction and service, we also provide our customers with equipment,…
Added 1 min ago
Bulk Clerk
Sprouts Farmers Market
Dallas, TX
…code dates, and follows the company’s cleaning and sanitation program. The Bulk Clerk is responsible for providing a high level of customer service and ensuring that Bulk items are properly…
Added 1 min ago
SF
Cashier
Sprouts Farmers Market
Daly City, CA
- $19.05 to $23.75 USD / hour
As a Cashier at Sprouts Farmers Market, you are the face of the company while you process each customer’s order quickly, accurately, and efficiently while ensuring complete customer…
Added 1 min ago
Cashier
Sprouts Farmers Market
Charlotte, NC
As a Cashier at Sprouts Farmers Market, you are the face of the company while you process each customer’s order quickly, accurately, and efficiently while ensuring complete customer…
Added 1 min ago
Bakery Clerk
Sprouts Farmers Market
North Las Vegas, NV
In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:
Added 1 min ago
Regional IoT Sales Manager
Thales DIS USA, Inc.
Remote, United States
The Regional IoT Sales Manager will be responsible for developing, managing, and growing strategic customer relationships within an assigned U.S. territory. This role is responsible for…
Added 2 mins ago
EEG Technician Training Program
University Hospitals Career Section
Cleveland, OH
University Hospitals is proud to announce an upcoming cohort of the EEG Technician Trainee Program!
Added 3 mins ago
Parts Clerk
Panasonic
Kansas City, MO
Fill customer and technician part requests/orders in a timely manner
Added 3 mins ago
MTS IV, Hardware
Panasonic
Irvine, CA
Provide leadership and/or technical guidance to lower level engineers, designers, and support personnel as assigned.
Added 3 mins ago
MTS III, Hardware
Panasonic
Irvine, CA
…management in the design and development of products and analysis of customer requirements. Assists in the determination of a problem solution while giving consideration to form, fit,…
Added 4 mins ago
E
Ocean Import, Intern *Full-Time*
Expeditors
Hawthorne, CA
- $20 USD / hour
- Full-time
…a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a…
Added 4 mins ago
Personal Banker
PNC Bank NA
AZ
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 4 mins ago
Teller
PNC Bank NA
AZ
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 4 mins ago
Branch Banker (MLO)
PNC Bank NA
CA
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 5 mins ago
Senior Third Party Firmware Program Manager
HPE
Spring, TX
We are seeking a Senior Program Manager to establish and lead HPE’s cross-functional program for governing third-party firmware incorporated into HPE products and solutions.
Added 6 mins ago
Sales & Operations Advisor
DriveTime Car Sales, LLC
7211 McKnight Rd Pittsburgh, PA
…customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to…
Added 6 mins ago
Global Engineering Manager - Germ Protection
Reckitt
Belle Mead, NJ
…technologies, product delivery systems, and process capabilities support growth, innovation, quality, compliance, sustainability, and operational excellence across the Reckitt…
Added 8 mins ago
Senior Director, Plant Manager - Prototyping & System Integration
Dynetics Tech Sol, Inc
Huntsville, AL
The Plant Manager is responsible for the overall leadership, performance, and operational effectiveness of a manufacturing facility supporting system prototyping, advanced developmental…
Added 10 mins ago
(Sr.) Lead System Operator Trainer I (II)
PJM Interconnection, L.L.C.
Audubon, PA
This position will report to the Manager of System Operator Training. Training will be conducted at either of the PJM RTO Control Centers, or remotely. This position will require…
Added 10 mins ago
AVP Banking Center Manager (Branch Manager)
Bank OZK
Asheboro, NC
…providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and…
Added 10 mins ago
AVP Banking Center Manager (Branch Manager)
Bank OZK
Bradenton, FL
…providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and…
Added 10 mins ago
AI Product Owner – Microsoft Copilot & Anthropic Claude
Massachusetts Mutual Life Insurance Co.
Springfield, MA · Boston, MA
…Enablement Lead through training, onboarding, office hours, support, and well-governed, discoverable catalogs of Copilot Agents and Claude skills, plugins, and connectors, and lead pilots…
Added 11 mins ago
WF
(USA) Area Manager - Floor
WMT Fulfillment Service
NJ
- $65,500 to $98,000 USD / year
Identify associate customer andor supplier concerns by listening consulting with others when needed to determine corrective action to take or make recommendations in order to resolve
Added 11 mins ago
Senior Program Manager, Corporate Accounting Enterprise Program Office (CAEPO)
Amazon.com Services LLC
Boston, MA · Austin, TX · Culver City, CA · Nashville, TN · Seattle, WA · Arlington, VA · Portland, OR
…requirements and transform those to a technical solution with the support of technical partners. The Senior Program Manager will collaborate with a broad group of stakeholders from local…
Added 15 mins ago
TG
Member Service Lead
The General Hospital Corporation
United States
- $18.58 to $26.58 USD / hour
Support and assist Manager with Member Service policies and procedures, goals and objectives, issues and concerns, incident reporting, sales promotions, and administrative forms.

Workforce Manager

Remote, United States

Pay Range $82,550.00 - $149,225.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.

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Job details

Pay: Pay Range $82,550.00 - $149,225.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.
Experience: Must have 5 years demonstrated experience in the following areas:
Posting language: English
Posted: Nov 3, 2026

Original job description

Leidos is hiring for Global Nurse Advice Line – Next Generation (GNAL-NG), a Defense Health Agency (DHA) service providing reliable, timely, professional, and courteous registered nurse (RN) triage, care advice, care coordination, and customer service, 24 hours a day, 7 days a week to eligible MHS beneficiaries. On GNAL-NG we leverage technology to provide the patient with a superior experience while providing the patient with quick access to a live telehealth RN or care coordinator. Our approach helps provide the appropriate level and place of care, helping to improve healthcare outcomes and reduce total cost of care. Future work upon program reward

The Workforce Manager is responsible for planning, organizing, and managing Contact Center staffing resources to ensure that call and chat volume demands are consistently met and program goals are achieved. This role oversees workforce forecasting, scheduling, and real-time resource allocation to maintain appropriate coverage, service levels, and redundancy, particularly during peak and surge periods. The Workforce Manager manages and approves time-off requests while balancing operational needs and employee considerations. A key component of the role is managing staff scheduling, coverage, and surge planning within the centralized RMS application, ensuring accurate documentation, visibility, and deconfliction of resources. The Workforce Manager analyzes patterns and trends in call/chat volume, staffing performance, and resource utilization, and develops proactive strategies and recommendations to optimize staffing and operational efficiency. Additionally, this position leads, mentors, and supports the Workforce Management team, fostering a collaborative, high-performing environment aligned with Contact Center and program objectives.

Role Responsibilities

Lead Workforce Planning and Resource Management
Plan, organize, and manage staffing resources to ensure adequate Contact Center coverage that meets call and chat volume demands.
Oversee workforce forecasting, scheduling, and resource allocation to support program goals and operational requirements.
Optimize Contact Center Staffing Levels
Monitor daily staffing needs and adjust schedules to maintain service levels and ensure redundancy during peak or surge periods.
Manage and approve time-off requests while balancing operational coverage and employee needs.
Manage Workforce Management Systems and Processes
Oversee staff scheduling, coverage, and surge planning within the centralized RMS application.
Ensure accurate documentation, visibility, and deconfliction of resources to support optimal staffing alignment.
Analyze Trends and Recommend Solutions Identify patterns and trends in call/chat volume, staffing performance, and resource utilization.
Develop and recommend proactive staffing strategies and operational improvements.
Lead Workforce Management Team
Supervise, mentor, and support Workforce Management staff responsible for scheduling, forecasting, and real-time resource management.
Foster a collaborative, high-performing team environment aligned with program goals.

Minimum qualifications Bachelor’s degree in business, operations management or related field or equivalent combination of education and relevant experience;

Must have 5 years demonstrated experience in the following areas: Experience in a supervisory or leadership role overseeing workforce management, scheduling, or similar functions.
Demonstrated experience with forecasting, scheduling, and real-time management of call/chat volume in a multi-channel Contact Center environment.
Proficiency with Workforce Management (WFM) tools and/or centralized resource management systems (e.g., RMS or similar).
Strong analytical skills, including the ability to interpret call/chat volume data, staffing reports, and performance metrics.
Advanced Excel skills (e.g., formulas, pivot tables, basic data analysis) and familiarity with reporting/BI tools preferred.
Ability to develop and manage staffing models, schedules, and capacity plans to meet service level objectives.
In-depth understanding of Contact Center operations, including SLAs, occupancy, shrinkage, adherence, and service level management.
Proven ability to plan and manage staffing resources to meet fluctuating demand and surge requirements.
Strong problem-solving skills with the ability to identify trends, diagnose issues, and recommend practical solutions.
Excellent organizational and time-management skills with the ability to manage multiple priorities under time constraints.
Clear and effective communication skills, both written and verbal, for interacting with leadership, peers, and front-line staff.
Ability to balance operational requirements with employee needs when managing schedules and time-off requests.
Attention to detail and commitment to accurate scheduling, documentation, and resource tracking.
Proficient in navigating electronic systems, computer programs, and virtual service platforms .
Requires a separate, quiet, private, confidential space to work from as well as having access to your own reliable high-speed internet hard wired to your home or apartment (coax or fiber from the Internet Service Provider (ISP) to your home. Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable.
Must be an U.S. citizen, speak fluent English, and able to obtain and maintain and retain suitability investigation and clearance as required.

Preferred Qualifications

Veteran/military retiree and/or military spouse
Experience working in a Contact Center, military/veteran services, or healthcare environment strongly preferred

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:

November 3, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $82,550.00 - $149,225.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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More about this job

Skills

RN
RMS
Forecasting
Scheduling
Documentation
Operations management
Time management
Analytical skills
Microsoft Excel
Data analysis
Reporting
Problem solving
Communication skills
Attention to detail
Electronics

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