Jobs in the United States

25+ jobs

Added 1 min ago
EHS Manager
C.R. Bard, Inc. (Cov Ledger)
United States
Utilizes systems to track and report EHS performance metrics/scorecard to business unit operations leaders; Engages site operations leaders on EHS matters to ensure a strong culture of…
Added 1 min ago
Sr. Manager, IT Business Partner - Finance
Becton, Dickinson and Company
Remote, United States
…drive the delivery of work results and products that advance business…
Added 1 min ago
Principal Computer Systems Analyst - Windows
CORP-Corporate Office
United States
Maintain operations of multi-user computer systems working with system engineers, PC desktop technicians, networking engineers, project managers, end users, and IT/Cyber management.
Added 4 mins ago
Account Manager, Global Sales
Compu Dynamics
Chantilly, VA
The Account Manager owns a book of accounts in a specialty focus and sells and manages the work from first contact through invoicing or turnover. This person stays the relationship owner,…
Added 4 mins ago
M
Backstage Captain, North County Fair - Full Time
Macy's
Escondido, CA
- Full-time
…opportunities include Personal Stylist or Sales and Customer Experience…
Added 4 mins ago
M
Seasonal Retail Sales Specialist - Movado Fine Watches, Pembroke Lakes - Full Time
Macy's
Pembroke Pines, FL
- Full-time
Partner with Customer Experience Manager to identify business driving opportunities to drive top line sales
Added 4 mins ago
Seasonal Starbucks Barista, Easton
Macy's
Columbus, OH
…shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be…
Added 4 mins ago
Seasonal Starbucks Barista, Montebello Town Center
Macy's
Montebello, CA
…shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be…
Added 4 mins ago
M
Starbucks Barista Trainer, South Coast Plaza - Part Time
Macy's
Costa Mesa, CA
- Part-time
The Barista Trainer supports the Starbucks Manager in running an efficient, professional, safe and profitable Starbucks operation following all company standards.
Added 5 mins ago
Assistant Director of Case Management
Central Valley Regional Center
Fresno, CA
Reviews and monitors Program Manager's assessment and delivery of case management services to ensure compliance with agency standards, policies and procedures.
Added 6 mins ago
Senior Project Manager
Mead & Hunt
Champaign, IL · UNAVAILABLE
…manufacturers to deliver projects that support their facilities, operations, and long-term business goals, bringing together expertise across disciplines and building lasting client…
Added 8 mins ago
Technology Manager - Mechanical Engineering
GE Vernova Operations LLC
United States
Serve as the strategic link between GE Vernova Advanced Research, business units, and external partners including U.S. government agencies
Added 8 mins ago
Branch Manager- Power & HVAC
United Rentals (N A), Inc
Bakersfield, CA
As Branch Manager in the Power/HVAC Division of United Rentals, you'll be the leader of a major business enterprise. You'll have the opportunity to hire and motivate an amazing team in…
Added 8 mins ago
RH
Legal Counsel
Robert Half
Remote, United States
- $130,000 to $160,000 USD / year
…work directly with an accomplished General Counsel, influence business decisions at a national level, and contribute to a mission that's transforming how organizations think about…
Added 9 mins ago
GW
Community Manager - Roving INW
GREP Washington LLC
Seattle, WA · Spokane Valley, WA
- $27 to $34 USD / hour
…of world-class service in the rental residential real estate business. To learn more, visit…
Added 10 mins ago
H
Event Digital Platforms Manager
HP
Spring · Vancouver
- $88,050 to $127,650 USD / year
We are seeking an Event Digital Platforms Manager to own and optimize the digital ecosystem that powers HP events. This role is responsible for the administration, governance, and…
Added 11 mins ago
RA
HOA Community Services Administrator
rahlp1 American Homes 4 Rent, L.P.
Las Vegas, NV
- $23.19 to $27.83 USD / hour
…manner, and advises stakeholders on changes that may impact business…
Added 12 mins ago
Assistant Manager I
Family Dollar
Paterson, NJ
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 12 mins ago
Assistant Manager I
Family Dollar
Rochester, NY
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 12 mins ago
Assistant Manager II
Family Dollar
Fayetteville, NC
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 12 mins ago
Assistant Manager I
Family Dollar
Mesa, AZ
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 12 mins ago
Assistant Manager II
Family Dollar
Blountsville, AL
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 12 mins ago
Assistant Manager II
Family Dollar
Hamilton, MS
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 12 mins ago
Assistant Manager I
Family Dollar
San Antonio, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 12 mins ago
Third Key Holder
Family Dollar
Lepanto, AR
…Performs additional responsibilities as needed to support store operations, including assisting the Store Manager with daily activities, maintaining accurate inventory levels, supporting…

Workforce Manager

Remote, United States

Pay Range $82,550.00 - $149,225.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.

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Job details

Pay: Pay Range $82,550.00 - $149,225.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.
Experience: Must have 5 years demonstrated experience in the following areas:
Posting language: English
Posted: Nov 3, 2026

Original job description

Leidos is hiring for Global Nurse Advice Line – Next Generation (GNAL-NG), a Defense Health Agency (DHA) service providing reliable, timely, professional, and courteous registered nurse (RN) triage, care advice, care coordination, and customer service, 24 hours a day, 7 days a week to eligible MHS beneficiaries. On GNAL-NG we leverage technology to provide the patient with a superior experience while providing the patient with quick access to a live telehealth RN or care coordinator. Our approach helps provide the appropriate level and place of care, helping to improve healthcare outcomes and reduce total cost of care. Future work upon program reward

The Workforce Manager is responsible for planning, organizing, and managing Contact Center staffing resources to ensure that call and chat volume demands are consistently met and program goals are achieved. This role oversees workforce forecasting, scheduling, and real-time resource allocation to maintain appropriate coverage, service levels, and redundancy, particularly during peak and surge periods. The Workforce Manager manages and approves time-off requests while balancing operational needs and employee considerations. A key component of the role is managing staff scheduling, coverage, and surge planning within the centralized RMS application, ensuring accurate documentation, visibility, and deconfliction of resources. The Workforce Manager analyzes patterns and trends in call/chat volume, staffing performance, and resource utilization, and develops proactive strategies and recommendations to optimize staffing and operational efficiency. Additionally, this position leads, mentors, and supports the Workforce Management team, fostering a collaborative, high-performing environment aligned with Contact Center and program objectives.

Role Responsibilities

Lead Workforce Planning and Resource Management
Plan, organize, and manage staffing resources to ensure adequate Contact Center coverage that meets call and chat volume demands.
Oversee workforce forecasting, scheduling, and resource allocation to support program goals and operational requirements.
Optimize Contact Center Staffing Levels
Monitor daily staffing needs and adjust schedules to maintain service levels and ensure redundancy during peak or surge periods.
Manage and approve time-off requests while balancing operational coverage and employee needs.
Manage Workforce Management Systems and Processes
Oversee staff scheduling, coverage, and surge planning within the centralized RMS application.
Ensure accurate documentation, visibility, and deconfliction of resources to support optimal staffing alignment.
Analyze Trends and Recommend Solutions Identify patterns and trends in call/chat volume, staffing performance, and resource utilization.
Develop and recommend proactive staffing strategies and operational improvements.
Lead Workforce Management Team
Supervise, mentor, and support Workforce Management staff responsible for scheduling, forecasting, and real-time resource management.
Foster a collaborative, high-performing team environment aligned with program goals.

Minimum qualifications Bachelor’s degree in business, operations management or related field or equivalent combination of education and relevant experience;

Must have 5 years demonstrated experience in the following areas: Experience in a supervisory or leadership role overseeing workforce management, scheduling, or similar functions.
Demonstrated experience with forecasting, scheduling, and real-time management of call/chat volume in a multi-channel Contact Center environment.
Proficiency with Workforce Management (WFM) tools and/or centralized resource management systems (e.g., RMS or similar).
Strong analytical skills, including the ability to interpret call/chat volume data, staffing reports, and performance metrics.
Advanced Excel skills (e.g., formulas, pivot tables, basic data analysis) and familiarity with reporting/BI tools preferred.
Ability to develop and manage staffing models, schedules, and capacity plans to meet service level objectives.
In-depth understanding of Contact Center operations, including SLAs, occupancy, shrinkage, adherence, and service level management.
Proven ability to plan and manage staffing resources to meet fluctuating demand and surge requirements.
Strong problem-solving skills with the ability to identify trends, diagnose issues, and recommend practical solutions.
Excellent organizational and time-management skills with the ability to manage multiple priorities under time constraints.
Clear and effective communication skills, both written and verbal, for interacting with leadership, peers, and front-line staff.
Ability to balance operational requirements with employee needs when managing schedules and time-off requests.
Attention to detail and commitment to accurate scheduling, documentation, and resource tracking.
Proficient in navigating electronic systems, computer programs, and virtual service platforms .
Requires a separate, quiet, private, confidential space to work from as well as having access to your own reliable high-speed internet hard wired to your home or apartment (coax or fiber from the Internet Service Provider (ISP) to your home. Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable.
Must be an U.S. citizen, speak fluent English, and able to obtain and maintain and retain suitability investigation and clearance as required.

Preferred Qualifications

Veteran/military retiree and/or military spouse
Experience working in a Contact Center, military/veteran services, or healthcare environment strongly preferred

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:

November 3, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $82,550.00 - $149,225.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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More about this job

Skills

RN
RMS
Forecasting
Scheduling
Documentation
Operations management
Time management
Analytical skills
Microsoft Excel
Data analysis
Reporting
Problem solving
Communication skills
Attention to detail
Electronics

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