Guest Experience Lead: Wondra Chicago

What you'll bring to the team

Guest Experience Shift Lead - Wondra Chicago

Wondra is an exciting new immersive attraction designed to spark wonder and create unforgettable memories for guests of all ages. Join our team and help bring this one-of-a-kind, interactive experience to life for families exploring a world of color and imagination!

? What You’ll Do:

• Help support the Wondra team during daily operations
• Keep lines moving and guest energy positive
• Jump in to help guests and teammates whenever needed
• Learn leadership skills through coaching and hands-on experience
• Help train and motivate team members
• Support a fun, safe, and welcoming environment for families
• Work closely with supervisors and other attraction teams throughout the day

Qualifications & Experience

? What We’re Looking For:

• Are outgoing, positive, and confident talking to people
• Can stay calm in busy situations
• Enjoy helping and encouraging others
• Have experience in customer service, retail, food service, entertainment, or attractions
• Want to grow into leadership
• Available weekends + holidays (required)

⭐ Previous leadership and training experience!

Benefits

? Benefits of Joining Merlin Entertainments! ?

? Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. ?

? Recognition Programs and Rewards: Celebrate your achievements and hard work!

? 401(k) Program: Save for the future with company matching contributions.

? Tuition Reimbursement Programs: Get support for further education and career growth.

? Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! ?✨

Pay Range

USD $17.00/Hr.

Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/13599/guest-experience-lead%3a-wondra-chicago/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834381883)

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

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Location (Country-State-City) US-IL-Schaumburg

Job ID 2026-13599

Employment Type Full-Time

Offer/Contract Type At Will (US Only)

Location Name Wondra