Front Office Supervisor

Summary:

The Front Office Supervisor ensures a hospitable, professional atmosphere by overseeing smooth guest check-in/out processes, accurate billing, and high levels of guest satisfaction. This role also supports the Front Office Manager and serves as a point of contact for guest services and staff coordination.

Qualifications

Key Responsibilities:

• Deliver excellent guest service with professionalism and effective communication.
• Uphold all service standards, policies, and appearance/grooming expectations.
• Supervise front desk operations including check-ins/outs, billing, guest requests, and issue resolution.
• Schedule front desk staff and ensure adequate coverage; capable of performing all front desk roles.
• Coordinate with Housekeeping and Engineering to address guest room and maintenance needs.
• Investigate and resolve room discrepancies.
• Maintain full knowledge of reservation and property management systems.
• Support training and onboarding of new front office team members.
• Handle special requests, group reservations, and serve as acting Front Office Manager when needed.
• Monitor and maintain front office systems and equipment.
• Ensure team member compliance with policies.
• Provide local area information to guests using available resources.