Account Service Manager - PL

Description About Legacy Risk Solutions Legacy Risk Solutions is a leading independent insurance agency platform headquartered in Gainesville, Georgia. Through its growing network of agency partners across the Southeast, Legacy provides commercial insurance, employee benefits, personal insurance, and risk management solutions to businesses and individuals. Built on a people-first culture rooted in integrity, growth, and partnership, Legacy combines local expertise with the strength and resources of a larger organization to deliver exceptional service and long-term success for clients, employees, and agency partners.

Position Summary Legacy Risk Solutions is seeking a detail-oriented and customer-focused Personal Lines Account Service Manager to join our growing team. This role provides administrative and service support to the Personal Lines team by ensuring policy transactions, client requests, and agency workflows are completed accurately and efficiently while delivering an exceptional client experience. This position offers an excellent opportunity for someone looking to build a long-term career in the insurance industry. The ideal candidate is organized, proactive, and enjoys working in a collaborative, fast-paced agency environment. Legacy Risk Solutions supports professional growth, including obtaining a Property & Casualty (P&C) insurance license and opportunities for career advancement within the organization.

What You’ll Do

• Provide exceptional customer service by responding to client inquiries via phone, email, and in person.
• Assist clients with billing questions, payments, policy servicing, and general account inquiries.
• Support the Personal Lines team by processing policy transactions, endorsements, cancellations, audits, and other account maintenance activities.
• Maintain accurate client and policy information within the agency management system.
• Verify policy documents and account information to ensure accuracy and completeness.
• Coordinate the issuance of certificates, policy documents, and other client deliverables.
• Order policy change requests, motor vehicle reports (MVRs), loss runs, and other underwriting documentation as requested.
• Review endorsements and supporting documentation while escalating complex policy changes, premium-bearing transactions, and audits to Account Managers or Producers when appropriate.
• Process incoming and outgoing mail, scan and organize electronic documents, and maintain complete client files.
• Maintain accurate activity notes, suspense items, and workflow documentation within agency management systems.
• Utilize Applied Epic, Microsoft Office, and other agency technology to support efficient daily operations.
• Prepare and maintain reports and spreadsheets to support team operations.
• Collaborate with team members to improve workflows, enhance operational efficiency, and deliver exceptional client service.
• Perform additional duties and special projects as assigned.

Requirements

What We’re Looking For

• High school diploma or equivalent required.
• Property & Casualty (P&C) insurance license preferred or the ability to obtain within 90 days of employment.
• Previous insurance, customer service, or administrative experience preferred.
• Personal Lines insurance experience is a plus.
• Experience with Applied Epic or similar agency management systems preferred.
• Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and Microsoft 365; PowerPoint experience is a plus.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong problem-solving skills with the ability to work independently and exercise sound judgment.
• Team-oriented mindset with a commitment to collaboration, continuous improvement, and exceptional client service.
• Self-motivated with an ownership mentality and a desire to learn, grow, and contribute to the success of the Personal Lines team.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Flexible Spending Account (FSA)
• Life insurance coverage
• Short-term and long-term disability coverage
• Accident and critical illness insurance options
• Generous Paid Time Off (PTO)

Equal Opportunity Employer Legacy Risk Solutions is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds.