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Legacy Caregivers LLC

Program Coordinator

Canton, OH, United States

$53,500 to $57,350 USD / year · Full-time

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Job details

Pay: $53,500 to $57,350 USD / year
Job type: Full-time
Experience: Minimum 3 years of verifiable management experience within the Developmental Disabilities field OR Associate’s/Bachelor’s degree plus 1 year of leadership experience
Posting language: English
Posted: May 23, 2024

Original job description

Program Coordinator

$53,500–$57,350/year | Health Benefits | PTO | Leadership Opportunity

Legacy Caregivers is an established and highly respected provider agency serving Stark and Summit County. We are currently seeking an experienced, driven, and highly accountable Program Coordinator to oversee operations across multiple residential client sites.

This is not an entry-level management role. This position works directly alongside ownership and executive leadership and is expected to serve as a primary leadership presence and operational go-to within the agency.

We are looking for someone who understands that providing exceptional care and maintaining operational excellence in the DD field requires more than simply “working a shift.” It requires leadership, urgency, accountability, professionalism, and the ability to step in when others cannot.

If you are looking for a predictable “clock out at 5:00 PM no matter what” type of position - this is not the role for you.

Our Program Coordinators are leaders first. When emergencies arise, staffing collapses, incidents occur, or critical client matters need handled, you are one of the primary people the agency relies on. Some days will end at 5 PM. Some will not. The individuals we serve depend on strong leadership, and our management team takes that responsibility seriously.

This position requires flexibility, dedication, strong communication skills, and the ability to remain calm and solution-focused under pressure.

In return, we offer a highly respected leadership role, strong support from ownership, modern systems, competitive pay, and the opportunity to help shape one of the strongest operational teams in the region.

What You’ll Do

Oversee and supervise multiple residential sites and management teams
Lead, train, coach, and hold accountable all assigned management-level staff
Review and approve bi-weekly master schedules
Respond to operational emergencies and provide leadership support as needed
Process incident reporting and ensure appropriate administrative follow-up in accordance with DODD regulations
Conduct routine audits to ensure compliance with agency and state regulations
Monitor implementation of ISP programming, shift expectations, and site operations
Conduct planned observations and workflow reviews of assigned sites
Perform random site visits and maintain a strong field presence
Conduct orientation and ongoing staff development training
Assist managers with staffing challenges and coverage coordination
Step into management roles during absences or operational gaps
Maintain professional communication with SSA’s, guardians, families, and interdisciplinary teams
Conduct monthly financial audits and outcome tracking reviews
Assist in maintaining high standards of professionalism, accountability, and care across all operations
Communicate hiring and staffing needs with leadership and recruiting departments
Participate in rotating on-call responsibilities

What We’re Looking For

Minimum 3 years of verifiable management experience within the Developmental Disabilities field OR Associate’s/Bachelor’s degree plus 1 year of leadership experience
Strong leadership presence
Calm and decisive under pressure
Excellent communication and conflict-resolution skills
Comfortable managing both behavioral and total-care environments
Professional, accountable, organized, and proactive

Additional Requirements

Must possess a valid driver’s license and maintain reliable personal transportation throughout employment
Must be comfortable using a personal vehicle for work-related travel between sites and office locations
Must be comfortable working an 8:00 AM–5:00 PM schedule while understanding operational demands may occasionally require additional time beyond scheduled hours
Must be willing to participate in a rotating on-call schedule

Schedule

Full-time
Primarily Monday–Friday
Typical office hours: 8:00 AM–5:00 PM
Rotating on-call responsibilities
This position requires flexibility based on operational, staffing, and client needs
Candidates must understand that some days and situations may require responsibilities beyond standard scheduled hours
Leadership presence, responsiveness, and availability during critical situations are essential parts of this role

Apply Today

Apply directly through Indeed or visit https://www.legacycaregivers.com/careers

(Website applicants are often reviewed first.)

Job Type: Full-time Pay: $53,500–$57,350 per year Work Location: In person

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More about this job

Skills

Leadership
Reporting
Regulatory compliance
Workflow
Support managers
Communication skills
Recruitment
Conflict resolution
Valid driver's licence

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