Coordinator, Employee Development

Position Overview Starting Salary Range is $53,248 - $55,964. The initial salary offer is commensurate with education and related work experience.

The Coordinator, Employee Development supports and advances the College’s employee relations, performance management, and employee development functions. The position serves as an initial resource for employees and supervisors regarding routine workplace concerns; coordinates employee relations intake, documentation, and case tracking; and assists with workplace investigations and other employee relations activities.

The Coordinator also administers and helps develop the College’s employee and manager training programs. The position identifies training needs, develops and facilitates learning content, coordinates program delivery, monitors participation and completion, evaluates effectiveness, and maintains accurate training records.

Working under the direction of the Manager, Employee Development, the Coordinator exercises professional judgement in managing assigned programs, responding to routine employee relations matters, analyzing data, and recommending improvements that promote a compliant, respectful, and development-focused workplace. Essential Duties & Responsibilities Employee Relations Support

• Serve as an initial point of contact for employees and supervisors regarding routine workplace concerns, policy questions, performance issues, and employee relations processes.
• Conduct initial intake, assess the nature and urgency of concerns, document relevant information, and refer complex or high-risk matters to the Manager.
• Provide guidance regarding established policies and procedures within the scope of the position, consulting with the Manager and CHRO when interpretation or significant judgment is required.
• Support disciplinary actions, performance improvement plans, coaching processes, and terminations by preparing documentation, coordinating meetings, tracking deadlines, and monitoring follow-up requirements.
• Support workplace investigations by gathering and organizing evidence, assisting with interviews, preparing timelines and summaries, maintaining case records, and tracking corrective or follow-up actions.
• Facilitate or support informal resolution of routine workplace concerns, as assigned.
• Maintain accurate and confidential case information in the College’s employee relations case-management system.
• Analyze case data to identify recurring concerns, timeliness issues, and potential opportunities for training or process improvement.

Employee Training & Development

• Coordinate, develop, and administer mandatory training for new and incumbent employees, including compliance-related training and required refresher programs.
• Coordinate and help facilitate training for newly appointed and incumbent managers on employee relations, performance management, College procedures, and supervisory effectiveness.
• Conduct or support training needs assessments using employee relations trends, compliance requirements, participant feedback, institutional priorities, and consultation with College departments.
• Design, develop, update, and facilitate employee and manager training programs, presentations, job aids, facilitator guides, online learning content, and related communications.
• Consult with departments to identify training needs and coordinate customized learning solutions.
• Evaluate training effectiveness using participant feedback, completion information, knowledge assessments, and other available measures; recommend improvements based on results.
• Research training resources, delivery methods, and professional development practices to support continuous improvement.

Learning Systems & Compliance Administration

• Administer employee training assignments through the College’s learning management systems.
• Maintain training matrices identifying required courses, covered employee groups, assignment schedules, and refresher requirements.
• Monitor completion rates and communicate with employees and supervisors regarding outstanding requirements.
• Maintain accurate, centralized training and professional development records.
• Coordinate with campus departments that provide training to ensure participation and completion records are appropriately documented.
• Produce regular reports and dashboards addressing mandatory training completion, manager development participation, learning outcomes, and other program measures.
• Support training-related audits and respond to documentation requests.

Performance Management Support

• Coordinate communications, resources, and employee and supervisor support for the annual performance-evaluation process.
• Review completion and outcome data, identify trends or recurring areas of confusion, and recommend training or process improvements.
• Develop and facilitate training on goal setting, feedback, evaluation standards, documentation, and use of the performance-management system.

Program & Process Improvement

• Manage assigned employee relations and development projects from planning through implementation and evaluation.
• Develop and maintain procedures, workflows, templates, job aids, and user guides.
• Identify inefficiencies, service gaps, and recurring questions; recommend practical improvements.
• Assist with implementing and optimizing HR systems supporting employee relations and development.

Additional Duties & Responsibilities

• Participate in employee engagement and organizational development initiatives as assigned.
• Perform other duties as assigned.

Minimum Education, Experience, Knowledge, Skills & Abilities

• Bachelor’s (or higher) degree in Human Resources, Business Administration, Organizational Development, or a related field
• Two (2) years of professional experience in human resources, employee relations, training and development, organizational development, or a related field
• Knowledge of basic human resources principles, including employee relations and training practices
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities and meet deadlines
• Effective interpersonal and communication skills, with the ability to interact professionally with employees at all levels
• Ability to handle sensitive and confidential information with discretion
• Analytical skills with the ability to interpret data and generate reports
• Proficiency in Microsoft Office and HR systems
• Ability to facilitate presentations and training for groups of varying sizes.
• Ability to assess concerns, gather relevant information, and determine when matters should be escalated.
• Ability to interpret and consistently apply established policies and procedures.
• Ability to develop clear, engaging, and accessible training materials.
• Ability to work independently, exercise sound professional judgment, and manage assigned programs and projects.

Preferred Qualifications:

• Experience in a higher education or public-sector environment
• Experience supporting employee relations matters, workplace investigations, performance management, or employee training programs
• Experience developing or facilitating instructor-led or virtual training
• Experience using HRIS, learning management, performance management, or employee relations case-management systems

Benefits

Lee College does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, veteran status, genetic information or any other basis protected by law.