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Added 3 mins ago
Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
…record of delivery and possess excellent software engineering program management skills. A successful candidate will be a highly motivated, collaborative individual driven to achieve…
Added 3 mins ago
Mold Utility- B Shift
BD (Becton, Dickinson and Company)
Columbus, NE
Support NAMc by performing checks at designated inspection frequencies of molded materials. Retrieving and returning materials from storage locations and ensuring all operations have the…
Added 3 mins ago
Branch Office Administrator
Edward Jones
Omaha, NE
If you find yourself looking for a fulfilling career , the Branch Office Administrator (BOA) role may be the right opportunity for you. BOAs team up with financial advisors to help clients…
Added 3 mins ago
EC
Maintenance Mechanic - 1st Shift
Eaton Corporation
Omaha, NE
- $25.5 to $29 USD / hour
…skills, experience, and qualifications, as well as market and business…
Added 3 mins ago
EC
Quality Systems Engineer, Programmatic
Eaton Corporation
Omaha, NE
- $86,000 to $126,000 USD / year
Lead the implementation and adoption of digital quality and business process solutions across programmatic execution.
Added 3 mins ago
Manager Strategic Risk Adjustment Programs
Highmark Health
Lincoln, NE
This job provides end-to-end management, delivery and support to new and existing Risk Adjustment Programs. The incumbent will deliver value to the Health Plan, and its beneficiaries…
Added 3 mins ago
Territory Manager - Endoscopy (Nebraska)
Medtronic
Omaha, NE · Lincoln, NE
The Endoscopy Operating Unit, part of Medical Surgical, has created a business out of disrupting the status quo in the detection, prevention, and treatment of gastrointestinal cancers and…
Added 3 mins ago
Account Executive, Scholarship Tax Credit Payroll Deduction (BenefitEd)
Nelnet
Lincoln, NE
…community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn,…
Added 5 mins ago
TC
Fiscal Services Supervisor
The County of El Dorado
Placerville, CA
- $30.31 to $36.85 USD / hour
This is the first full supervisory level in the fiscal office support series, responsible for planning, organizing, supervising, reviewing and evaluating the work of a group of fiscal…
Added 5 mins ago
TC
Office Assistant I/II
The County of El Dorado
Placerville, CA
- $17.5 to $22.33 USD / hour
Office Assistants will have the chance to provide a limited spectrum of office support activities to an assigned department, which may include word processing, data entry and organization,…
Added 8 mins ago
Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
…record of delivery and possess excellent software engineering program management skills. A successful candidate will be a highly motivated, collaborative individual driven to achieve…
Added 8 mins ago
Supervisory Medical Administration Specialist - Patient Administration
Veterans Affairs, Veterans Health Administration
Huntington, WV
Added 8 mins ago
Manager Strategic Risk Adjustment Programs
Highmark Health
Charleston, WV
This job provides end-to-end management, delivery and support to new and existing Risk Adjustment Programs. The incumbent will deliver value to the Health Plan, and its beneficiaries…
Added 9 mins ago
Primary Therapist - Outpatient Services
Recovery Centers of America
Indianapolis, IN
We believe in the power of local treatment, because families are a huge part of the treatment and recovery process at RCA. Our family program rebuilds, restores, or strengthens family…
Added 13 mins ago
Family Care Medical Assistant
St. Charles Health System
Prineville, OR
Preferred: Graduate of an accredited Medical Assistant program.
Added 16 mins ago
Project Administrator
Nuclear Fuel Services
Mt Vernon, IN
…nuclear innovation. We required a diverse range of skills to support our work in the markets that drive our business and welcome candidates from all backgrounds and life stages who are…
Added 16 mins ago
Furnace Engineer
Nuclear Fuel Services
Mt Vernon, IN
…nuclear innovation. We required a diverse range of skills to support our work in the markets that drive our business and welcome candidates from all backgrounds and life stages who are…
Added 16 mins ago
Project Administrator
BWX Technologies, Inc.
Mt Vernon, IN
…nuclear innovation. We required a diverse range of skills to support our work in the markets that drive our business and welcome candidates from all backgrounds and life stages who are…
Added 16 mins ago
Furnace Engineer
BWX Technologies, Inc.
Mt Vernon, IN
…nuclear innovation. We required a diverse range of skills to support our work in the markets that drive our business and welcome candidates from all backgrounds and life stages who are…
Added 16 mins ago
Merrill Advisor Development Program - Financial Advisor: Chicago West Market
Bank of America
Merrillville, IN
Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses…
Added 17 mins ago
A
Overhead Door And Dock Technician
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Evansville, IN
- $40 USD / hour
Communicate clearly with customers and the office about what you found and what you did
Added 17 mins ago
Market Development Manager
Keurig Dr Pepper
Indianapolis, IN
Drive promotional plans/program for local and partner brands.
Added 17 mins ago
US_Service Support Specialist
Kelly Services
Indianapolis, IN
The RSN Ops Group is responsible for front/back office functions with regard to field support and case management. This includes resolving issues in our operating systems and researching…
Added 17 mins ago
Merrill Advisor Development Program - Financial Advisor: Indiana Market
Bank of America
Indianapolis, IN
Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses…
Added 17 mins ago
Chief of Manufacturing Engineering - Castings
Rolls-Royce
Indianapolis, IN
Leads technical recovery and operational support - deploying expertise to resolve complex process, capability, quality or rate constraints and restore sustainable performance.

LED FastStart

Operations Analyst (SRE)

Lafayette, LA, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Operations Analyst (SRE)

Position Description

CGI's Advantage Cloud Operations is an SRE-driven operating model, anchored on an Operations Control Plane that unifies telemetry, event management, automation, and IT Service Management (ITSM). The Operations Analyst is a hands-on Site Reliability Engineering (SRE) practitioner responsible for monitoring, triaging, and resolving incidents using correlated telemetry and automated runbooks. This role contributes to reducing operational toil through automation and disciplined problem management while supporting the reliability of CGI's Advantage platform.

This position can be performed from any CGI U.S. CSG office, with a preference for Lafayette, LA.

Your future duties and responsibilities

Operations & Reliability

Serve in a hands-on operations role (SRE track) within the Cloud Operations team supporting the CGI Advantage platform.
Take first-line ownership of monitoring, event triage, incident handling, and service request execution.
Work from the operator portal utilizing correlated dashboards, one-click runbooks, and standardized operational workflows.
Contribute to automation, ticket hygiene, and knowledge base quality to reduce repeat work.
Progress toward the Senior Operations Analyst role through the SRE realignment career path.

Monitoring & Event Triage

Monitor environment health using standardized dashboards and SLO-aligned alerts.
Triage events in IAP by applying deduplication and suppression context while routing incidents according to severity taxonomy.
Utilize distributed traces and correlated logs and metrics to isolate faults before escalation.
Meet First Touch Resolution and L1-to-L2 escalation reduction targets.

Incident & Service Request Execution

Execute approved runbooks and guard-railed self-service actions, including diagnostics, restarts, and environment tasks.
Maintain complete, well-classified tickets using guided intake fields and consistent operational taxonomy.
Coordinate activities within automatically created Microsoft Teams incident channels while documenting timelines and handoffs.
Draft clear customer-facing status updates using standardized communication templates.

Continuous Improvement

Identify recurring incidents as problem management candidates and support Root Cause Analysis (RCA) efforts with evidence and operational data.
Develop small automation scripts using Python, Bash, or PowerShell and recommend new runbook candidates based on recurring operational tasks.
Report configuration drift and validate changes against approved baselines under change control.
Maintain runbooks and knowledge articles while leveraging LLM-assisted triage tools to improve operational efficiency.

Required qualifications to be successful in this role

5 + years of experience in cloud or application operations, Network Operations Center (NOC), or L1/L2 production support environments.
Working knowledge of Microsoft Azure and Kubernetes (AKS), including: Pods ,Deployments ,Logging ,Scaling concepts
Experience with monitoring and logging platforms, including: Grafana-style dashboards ,Log search and analytics ,Alert management
Basic scripting experience using: Bash,Python ,PowerShell
Knowledge of IT Service Management (ITSM), including: Incident Management ,Service Request Lifecycle ,SLA awareness ,Quality ticket documentation
Linux fundamentals
Networking fundamentals, including: DNS ,TLS ,Load balancing
Experience using Git
Strong written and verbal communication skills for incident updates and operational handoffs.

Preferred Experience

. OpenTelemetry, Jaeger tracing, or Prometheus/Loki exposure.

. Ansible playbooks, Terraform basics, or GitHub Actions pipelines.

. Event management/AIOps platforms and runbook automation tools.

. PostgreSQL basics and SQL for operational queries and diagnostics.

. Certifications: AZ 900/AZ 104, CKA (entry), ITIL 4 Foundation.

CGI expects to accept applications for this position through 9/30/2026.

Other Information:

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $89,600.00 - $156,700.00.

At CGI we call our professionals “CGI Partners” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI's benefits are offered to eligible professionals on their first day of employment to include:

Competitive base salaries.
Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category.
401(k) Plan and Profit Participation for eligible CGI Partners.
Flexibility and paid accrued vacation leave, ranging from 10 to 15 days per year, based on the job level, years of relevant prior experience, and years of service.
8 paid holidays per year & 2 floating holidays per year.
Wellness and Well-being programs.
Comprehensive medical, dental, and vision benefits
Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more.

For more detailed information about our benefits offerings visit Benefits | CGI Careers

Please note that the benefits listed above are subject to change based on the specific terms and conditions of the contract being supported.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team - one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

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More about this job

Skills

CGI
Microsoft Teams
Communication skills
Process improvement
Root cause analysis
Python
Bash
Microsoft PowerShell
Microsoft Azure
Kubernetes
Grafana
IT service management
Documentation
Linux
DNS
Git
Prometheus
Ansible
IBM Terraform
GitHub
Event planning
PostgreSQL
SQL
ITIL
Child care
Financial management
Teamwork
Regulatory compliance
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