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Added 1 min ago
Senior Project/Operations Manager
ARA Brand
Alexandria, VA
…Research Associates, Inc. (ARA) is seeking an experienced Senior Project/Operations Manager to support Mission Concepts and Capabilities Division in the management of a large, multi-CLIN…
Added 1 min ago
Production Supervisor - Structural
TAS Energy Inc
Houston, TX
…evaluating, and testing procedures, and reviewing and understanding project specifications and drawings. Coordinates with engineering, purchasing, operations project engineers, quality, and…
Added 1 min ago
VR
VP - Engineering
Vornado Realty Trust
New York, NY
- $250,000 to $300,000 USD / year
This role demands a technically fluent engineering leader with deep expertise in building energy management systems and technology deployment, a strong grasp of development project…
Added 1 min ago
PA
HVAC Test and Balance Technician
PALMETTO AIR & WATER BALANCE, LLC
Morrisville, NC
- $20 to $23 USD / hour
Communication: Maintain clear communication with clients, teammates, and the Operations Manager regarding project status, scope changes, and manpower needs.
Added 1 min ago
Global Payments Network (GPN) Risk & Advisory - Principal Associate
Capital One
McLean, VA · NY · Richmond, VA
Relevant industry certifications such as CISA (Certified Information Systems Auditor), CRISC (Certified in Risk and Information Systems Control), CISSP(Certified Information Systems…
Added 1 min ago
Manager - HR Technology Risk
Capital One
McLean, VA
…have a high degree of ownership in supporting their team. As a manager within the HR Risk Office team, covering multiple lines of HR business (e.g.; Talent Acquisitions,…
Added 2 mins ago
Chef de projet principal - BTM I&C / Senior Project Manager - BTM I&C
GE Grid Solutions, LLC
Remote, United States
We are looking for a Senior Project Manager to lead the execution of complex substation projects within GE Vernova’s Grid Systems Integration business. In this role, you will coordinate…
Added 2 mins ago
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Senior eDiscovery Project Manager
Contact Discovery Services LLC
Los Angeles, CA
- $125,000 to $150,000 USD / year
A leading eDiscovery technology and consulting firm headquartered in Washington, DC is looking for a Senior Project Manager in the eDiscovery space to administer and manage casework…
Added 2 mins ago
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Senior eDiscovery Project Manager
Contact Discovery Services LLC
Washington, DC
- $125,000 to $150,000 USD / year
A leading eDiscovery technology and consulting firm headquartered in Washington, DC is looking for a Senior Project Manager in the eDiscovery space to administer and manage casework…
Added 2 mins ago
CD
Senior eDiscovery Project Manager
Contact Discovery Services LLC
Denver, CO
- $125,000 to $150,000 USD / year
A leading eDiscovery technology and consulting firm headquartered in Washington, DC is looking for a Senior Project Manager in the eDiscovery space to administer and manage casework…
Added 3 mins ago
Commissioning Project Manager
PRAETORIAN POWER PROTECTION LLC
Remote, United States
…mission-critical industry, is seeking an experienced Commissioning Project Manager to oversee complex technical commissioning lifecycles for data centers and mission-critical…
Added 4 mins ago
Manager, Finance Transformation
West Pharmaceutical Services
Exton, PA
Minimum of 5 years of experience in project execution, process design, and/or systems implementation
Added 4 mins ago
Technical Delivery Manager
NIVA Digital, LLC
Denver, CO
We are looking for a Technical Delivery Manager to own the end-to-end delivery of complex software and technology programs for our clients and internal stakeholders. You will be the bridge…
Added 4 mins ago
Sr Planner
AtkinsRealis Caribe LLP
United States
Assists in the management of projects and acts as project manager on specific project tasks.
Added 5 mins ago
Analytical Development Research Scientist
Vertex Pharmaceuticals Inc (US)
Boston, MA
…implements innovative approaches and maintains a high level of technical knowledge. Authors and reviews method documents, analytical study protocols and reports. Works collaboratively…
Added 5 mins ago
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Electrical Technician
INSPYR Solutions
Texas, TX
- $30 to $50 USD / hour
…technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client…
Added 5 mins ago
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Electrical Technician
INSPYR Solutions
Texas, TX
- $30 to $50 USD / hour
…technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client…
Added 5 mins ago
Senior Program Manager - ISR.SOF
Astrion
Dayton / Wright-Patterson AFB, OH
The Program Manager (PM) will apply knowledge and experience in acquisition program management philosophy policies and procedures to systems, subsystems, equipment procurement activities,…
Added 6 mins ago
Cruise Missile Systems Support Equipment Manager (Electrical; K-Level)
The Boeing Company
Saint Charles, MO
…their Support Equipment organization for the Cruise Missile Systems (CMS) Automated Test & Support Equipment team in St. Charles, MO. This team of multi-disciplined engineers and technical…
Added 7 mins ago
CA
Technology Engineer - Principal – ITS (SFPUC) - 1044 – (167654)
City and County of San Francisco
San Francisco, CA
- $171,158 to $215,306 USD / year
…build effective partnerships across diverse operational and technical organizations. The Cybersecurity Compliance Manager serves as a trusted advisor to leadership and stakeholders, helping…
Added 7 mins ago
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Service Field Supervisor
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Lathrop, CA
- $55 to $65 USD / hour
You’ve mastered the technical side of refrigeration. Now put your experience to work leading technicians, solving complex challenges, and driving field performance. If you know how to keep…
Added 7 mins ago
Dealer Development Admin/Coordinator
Triumph Motorcycles America Ltd.
Atlanta, GA
Assisting DD Supervisor with the following Project Coordination tasks:
Added 8 mins ago
Building Information Modeler (BIM) 5
CDM Smith
United States
High School diploma or equivalent with vocational technical training in basic CADD drafting technology and intelligent modeling. 9 years of related experience. Domestic and/or international…
Added 9 mins ago
Plant Engineer
AIRGAS Airgas USA, LLC
Merritt Island, FL
…diligently operating and maintaining the facility's complex systems in a manner that is secure, efficient, and environmentally conscientious. This position is vital to sustaining…
Added 9 mins ago
Technical Project Manager
IGT, a Nevada Corporation
Las Vegas, NV
Define and document project performance measures using appropriate systems, tools, and techniques. Create and maintain comprehensive project documentation and change requests.

LED FastStart

IT Network Technician Level TWO

Ponchatoula, LA, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Elmer Chocolate is the oldest family-owned chocolate company in the USA. Our factory in Ponchatoula is the 2nd-largest manufacturer of Valentine boxed chocolate in North America. The IT Technician II provides hands-on support for computer systems, network-connected devices, software applications, and end users throughout the organization. The role installs, configures, maintains, and troubleshoots hardware and software while supporting daily operations in office and manufacturing environments. The ideal candidate has a genuine passion for information technology, enjoys troubleshooting and continuous learning, and takes ownership of problems from initial report through final resolution. Accurate documentation, ticket updates, inventory management, and technical records are core responsibilities of this position and are essential to maintaining reliable IT operations. Technology Environment

Windows workstations and laptops
Microsoft 365
Active Directory / Entra ID
VoIP phone systems
Wireless networking
Security cameras and NVR systems
Access control systems
RFID and barcode scanning systems
Label and office printers

Essential Functions, Duties and Responsibilities

General:

Lives and communicates Elmer Chocolate Values, our guiding principles.
Serve as a "backup" for other IT roles/duties in others' absence.
Completes other duties/additional tasks as assigned by the manager or supervisor.

Hardware/Software:

Install, configure, image, maintain, and troubleshoot desktop computers, laptops, printers, time clocks, wireless access points, telephones, cameras, access control systems, barcode/RFID scanners, and other network-connected devices.
Deploy and support approved software applications, coordinating with vendors and third-party support providers as needed.
Respond to and resolve IT support requests in a timely manner through the ticketing system. Maintain accurate ticket notes documenting troubleshooting performed, status, user communication, next steps, and final resolution.
Assist with technology projects, upgrades, migrations, and system implementations.
Perform data corrections and basic system administration tasks as assigned.
Support Microsoft Windows operating systems, Microsoft 365 applications, user accounts, and related technologies.

Tracking, Monitoring, & Reporting:

Create, modify, disable, and maintain user accounts and access permissions in accordance with company security requirements and established procedures.
Maintain accurate and current inventory records for IT assets, equipment, devices, accessories, and supplies. Update records as equipment is deployed, relocated, replaced, returned, repaired, or retired.
Maintain accurate network documentation, including device locations, switch ports, VLANs, IP information, cabling layouts, access points, and infrastructure changes.
Complete assigned tasks from beginning to end, including implementation, testing, verification, documentation, communication, and ticket closure.
Regularly verify physical IT inventory against documented records and promptly investigate and correct discrepancies.
Communicate project delays, technical blockers, resource needs, or scheduling concerns to the Senior Network Administrator before they interfere with task completion.
Work professionally and collaboratively with Maintenance, Production, Warehouse, Shipping, and other departments on cross-functional technology projects.
Take ownership of assigned responsibilities, follow management direction, and raise technical concerns professionally and constructively.
Monitor and evaluate efficiency of software/hardware usage, providing items to be covered in training of users, making them more efficient.
Monitor software licensing and usage to support compliance with vendor agreements and company standards

Ongoing Knowledge:

Maintain an adequate level of knowledge of operating system and application software being used to provide high levels of support to users.
Create and maintain written technical procedures, knowledge-base articles, network diagrams, network mapping, infrastructure documentation, and troubleshooting guides on an ongoing basis.
Follow company cybersecurity standards and assist in identifying, reporting, and responding to security-related incidents or concerns.
Support implementation and maintenance of hardware and software security measures.

Collaboration & Employee Service:

Participate in team meetings, providing input and suggestions.
Assist in providing computer/network support relating to software and hardware problems reported by users-often via IT support tickets.

Education and Work Experience

Associate's degree in Information Technology, Computer Networking, Computer Science, or a related field preferred.
Two (2) years of IT support, help desk, desktop support, or network administration experience preferred.
Equivalent combinations of education, certifications, training, and experience may be considered.

•

Qualifications:

Must be at least 18 years of age
Ability to pass drug screens
Ability to pass background check upon hire and annually
Reliable transportation

•

Specific Knowledge, Skills and Abilities:
Excellent interpersonal communication skills and relationship building skills to effectively work with a variety of people and personalities; able to communicate clearly and effectively to all levels of the organization in person and in writing
Problem solving / analysis
Troubleshooting
Customer/client focus
Technical capacity
Demonstrated passion for information technology, troubleshooting, continuous learning, and developing technical skills.
Strong attention to detail and understanding of the importance of accurate IT documentation and asset management.
Strong organizational skills with the ability to keep tickets, inventory records, project notes, and network documentation current.
Ability to take ownership of assigned work and follow tasks through complete resolution.
Strong professional communication and customer-service skills when assisting end users and collaborating with other departments.
Willingness to learn unfamiliar systems, research technical problems, and continuously expand technical knowledge.
Follow-through and timely completion of tasks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is regularly required to sit; stoop, bend, kneel, reach, crouch, crawl, use force, carry, & push/pull.
Ability to stand & walk continuously during prolonged periods of technical installation and/or repair.
Ability for perform prolonged, seated desk work during computer tasks.
Ability to hear and speak.
The employee must occasionally lift and/or move up to 50 pounds, such as during equipment installation.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Regular and prompt attendance on site is required. May be required to work evenings/weekends/overtime.
Must be comfortable working at heights and able to safely use ladders and approved man lifts when installing, hanging, maintaining, or servicing network switches, wireless access points, cabling, cameras, and related equipment.

Work Environment and Conditions:

Work is performed primarily in an office environment with regular exposure to an active food manufacturing facility operating multiple shifts. The employee may be required to work in production areas where GMP requirements, food safety standards, PPE requirements, noise, moving machinery, and allergen controls apply. This facility processes peanuts.

The above statements reflect the general details necessary to describe the principle functions of the job described and shall not be construed as a detailed description of all of the work requirements that may be inherent in the position. All job descriptions are subject to change at any time at Company discretion. This job description does not constitute an employment contract between the employer and the employee. If an employee's ability to perform an essential function of the job is affected by disability, the employee has the right to request a reasonable accommodation.

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