Data Analyst * @ CGI

Position Description:CGI is seeking a detail oriented Data Analyst to support Customer Identity and Access Management (CIAM) initiatives within a large financial services environment. This role focuses on analyzing customer identity, user access, and operational data to deliver actionable insights, improve data quality, and support product management decisions.Your future duties and responsibilities:The Data Analyst will collaborate with Product Owners, Developers, and business stakeholders to define reporting requirements, develop Tableau dashboards, investigate operational issues, and identify opportunities to improve product adoption and user experience. The ideal candidate brings strong SQL expertise, experience with data visualization and reporting, and the ability to translate complex data into meaningful business recommendations. Required qualifications to be successful in this role:Experience with Tableau dashboards and reporting solutionsAbility to analyze user, organization, and access management dataExperience documenting business rules, metric definitions, and reporting requirementsStrong data quality analysis and root cause investigation skillsAbility to translate complex findings into clear business recommendationsExperience working with Product Owners, Developers, Operations, and business stakeholdersStrong analytical, organizational, and communication skillsFamiliarity with identity and access management data is preferredStrong SQL skills for data analysis, reconciliation, reporting, and investigationsDesired Skillset:Strong experience analyzing customer, user, organization, or access management dataAdvanced SQL skills for data analysis, reconciliation, reporting, and investigationsExperience developing or supporting Tableau dashboards and reporting solutionsAbility to gather and document reporting requirements, business rules, metrics, and data specificationsExperience investigating data quality issues, process failures, and operational incidentsStrong understanding of data analysis, root cause investigation, and data validationAbility to translate complex findings into clear business insights and recommendationsExperience working with product owners, developers, operations teams, and business stakeholdersStrong communication, documentation, organization, and problem solving skillsKnowledge of identity and access management concepts is highly preferredFinancial services or other regulated industry experience is a plusEducational Requirements:Bachelor's degree in Computer Science, Information Systems, Data Analytics, Business Analytics, or a related field.Skills:CommunicationData AnalysisSQLTableau