ADRC Client Supervisor

JOB SUMMARY

The ADRC Coordinator offers personalized assistance to individuals seeking long-term care services through both phone and in-person support. This position focuses on guiding clients in understanding and accessing available programs, helping with application processes, and delivering outreach and educational presentations across the community.-Primary Responsibilities:

1. Serve as the first point of contact for clients, ensuring a welcoming and supportive experience.
2. Conduct thorough interviews to assess client needs and identify appropriate services and resources.
3. Research and recommend service options using internal databases and external directories.
4. Explain eligibility criteria and assist with applications for public and private programs.
5. Provide short-term case management and follow-up support as needed.
6. Assist with Medicaid, SNAP, and other benefit applications or refer to SHIIP Coordinator.
7. Develop and present educational materials at community events and professional gatherings.
8. Participate in outreach, marketing, and quality improvement initiatives.
9. Ensure compliance with GOEA/ADRC policies and contract requirements, including timely reporting and audits.-

Qualifications:

1. Education and Experience: Bachelor's degree in Human Services or a related field, plus at least 3 years of relevant experience; or 5+ years of equivalent professional experience.
2. Certification: AIRS-A/D certification must be obtained within 6 months of hire and maintained thereafter.
3. Knowledge Base: Strong familiarity with Medicare, Medicaid, senior health insurance programs, and local community resources.
4. Core Competencies: Exceptional communication, organizational, and problem-solving abilities.
5. Interpersonal Skills: Ability to work effectively with diverse populations, including older adults and individuals with disabilities.
6. Compliance: Must uphold confidentiality standards and successfully pass a background check.
7. Transportation: Valid Louisiana driver's license, reliable vehicle, and proof of insurance required.-