Sales Development Representative-West Coast

About Learning Without Tears (LWT): We are an ever-growing, family-owned company striving to provide the best education products, professional learning, and digital resources for educators and children. Innovation and collaboration fuel us every day. We live our passion of helping children learn and grow.

Join our mission-driven, dynamic team as we embrace change, excellence, creativity, and simplicity to make a difference in educators' and children's lives. LWT believes in diversity, equity & inclusion, and strives to create a culture of community & belonging. Our employees bring a variety of experiences and perspectives that fuel our passion and innovation and drive our mission.

The Sales Operations Coordinator is responsible for providing administrative and operational support to the sales and customer success teams.

What You'll Be Doing:

Sales Operations Support:

• Reconcile sales orders with Salesforce opportunities, working with sales team members to ensure accuracy of closed-won opportunities.
• Process account, opportunity, and lead reassignments following SOPs.
• Assist in creating and maintaining SOPs, ensuring all processes are well-documented.
• Provide guidance to internal and external stakeholders on workflow best practices and SOPs.

Data Management & Hygiene:

• Maintain Salesforce account hygiene by identifying and merging duplicate records in collaboration with relevant teams.
• Manage the creation of new accounts in Salesforce according to Standard Operating Procedures (SOPs).
• Represent Sales Operations in Data Management team meetings and ensure proper alignment with best practices.
• Fulfill requests to merge Salesforce accounts and contacts in adherence to SOPs.

Daily Queue Management:

• Monitor and manage the Sales Ops Support Queue, collaborating with teams to resolve cases or escalate when needed.
• Oversee the Data Management Queue and ensure proper escalation of webstore-related cases.

Collaboration & Special Projects:

• Partner with the Rev Ops team to prioritize sales team needs, devise solutions, and drive projects to completion.
• Participate in special projects, including system implementations, process improvements, and sales initiatives.

Your Experience & Qualifications:

• B.A. or B.S. in Business or related field preferred
• 2+ years of Sales Operations experience preferred.
• 2+ year of experience working with CRM tools such as Salesforce preferred.
• Expertise with MS Office
• Excellent verbal and written communication skills
• Excellent organizational skills with the ability to handle multiple projects at once while completing quality work on a timely basis
• Excellent attention to detail
• Ability to work both independently (with direction) and with a team
• Strong interpersonal skills in collaborating with coworkers
• Strong problem-solving capabilities

Why Learning Without Tears:

Check out even more reasons why Learning Without Tears is a great place to work.

• Competitive benefits including medical, prescription, dental, vision, short and long-term disability, life insurance, paid family leave, pet insurance, standing desks, flexible scheduling, and more!
• Fun happens with company picnics, health and wellness fairs, Turkey Fry, Yankee swap, pizza and happy hour Fridays, milestone and birthday celebrations, and other surprises!

Apply now at https://www.lwtears.com/join-our-team

Learning Without Tears is an Equal Opportunity and Affirmative Action Employer.