Coordinator, Development Operations & Database

Job Title: Coordinator, Development Operations & Database

Job Type: Full-Time

Reports to: Managing Director, Development & Communications

Location: Hybrid, minimum two days per week in office (New York City)

FLSA Status: Non-Exempt

Salary: $57K (non-negotiable)

Work Schedule: Monday-Friday (Generally: 9:00am-5:00pm with 1 hour, unpaid break)

Weekly Hours: 35

Why You’ll Love Working at LEAP

At LEAP, we don’t just build great programs - we build a great place to work. You’ll thrive here if you’re excited to be part of a mission-driven, people-centered, and joy-filled team.

We are:

🌱 Community-oriented, believing in a shared moral responsibility

🎨 Creative, flexible, and open-minded 🚀 Collaborative and mission driven ✅ Accountable to ourselves, each other, and our goals

🌟 Committed to feedback and clear, consistent communication 🌍 Champions of a compassionate and inclusive culture

💖 Supporters of self-care and the well-being of others 🎉 And above all… FUN!

At LEAP, you’ll be empowered to grow, lead, and make a lasting impact - all while being part of a community that values who you are and what you bring.

About the Role

The Coordinator, Development Operations & Database manages the day-to-day systems, data, and administrative infrastructure that support LEAP’s fundraising work. Reporting to the Managing Director of Development & Communications and working closely with the Manager, Individual Giving and Senior Manager, Grants, this role serves as the primary day-to-day administrator of LEAP’s Development Salesforce database while supporting the broader operations of the Development team. Responsibilities include gift processing, donor records, acknowledgments, reporting, donation platforms, wealth screening tools, other software systems, fundraising events support, and Development supplies management. This is an opportunity for a systems-minded, detail-oriented professional to develop deep expertise in nonprofit fundraising operations, database management, and donor stewardship.

What You’ll Do

• Serve as the primary day-to-day administrator of LEAP’s Development Salesforce database, ensuring accurate and reliable donor, prospect, gift, relationship, and campaign records.

• Maintain database integrity through regular data review, cleanup, deduplication, standardization, and quality-control processes.

• Process and record gifts and pledges accurately and promptly across giving channels.

• Manage donor acknowledgments and tax receipts, ensuring timely and accurate recognition of gifts.

• Create and maintain campaigns, appeals, funds, donor lists, and other database structures that support fundraising activities.

• Produce routine reports, dashboards, mailing lists, and data pulls to support fundraising strategy, donor engagement, campaigns, and leadership reporting.

• Partner with the Manager, Individual Giving to execute donor segmentation, annual appeals, stewardship activities, recurring giving, and donor campaigns.

• Maintain accurate prospect, relationship, and engagement information and support prospect research and pipeline tracking.

• Coordinate gift and donation reconciliation with Finance and help ensure alignment between Salesforce and financial records.

• Maintain Development calendars, files, documentation, and administrative systems that keep the team organized and operating effectively.

• Develop and maintain database procedures, data standards, and standard operating documentation to ensure consistent Development practices.

• Train and support Development team members in effective Salesforce use and established data practices.

• Identify opportunities to improve Salesforce functionality, database practices, workflows, reporting, and Development operations.

• Support donor cultivation, stewardship, fundraising, and anniversary events through data preparation, tracking, logistics, and follow-up.

• Support LEAP’s 50th Anniversary campaign through campaign setup, accurate constituent data, gift tracking, reporting, and Development operations.

What You’ll Bring

You are a highly organized, systems-minded professional who takes pride in accurate data and well-run processes. You enjoy understanding how information fits together, solving problems, improving systems, and creating the reliable infrastructure that allows a fundraising team to build strong relationships and make informed decisions.

Core Competencies & Strengths:

• Database administration and data integrity

• Exceptional attention to detail and accuracy

• Systems thinking and problem solving

• Data reporting and analysis

• Process improvement and documentation

• Organization and project coordination

• Strong follow-through and reliability

• Comfort learning and troubleshooting technology

• Ability to manage recurring processes and deadlines

• Clear written and verbal communication

• Collaborative and service-oriented approach

• Sound judgment and discretion with confidential donor and financial information

• Curiosity and continuous learning

• Commitment to equity, inclusion, and LEAP’s mission

Required Qualifications:

• 1–3 years of relevant experience in development operations, database administration, fundraising, nonprofit operations, or a related area; relevant internships or equivalent experience may be considered.

• Experience working with a CRM, donor database, or comparable data-management platform; Salesforce experience is strongly preferred.

• Demonstrated ability to maintain, review, and organize data with a high degree of accuracy.

• Strong spreadsheet skills and comfort working with datasets, lists, reports, and basic analysis.

• Ability to learn database functionality, troubleshoot routine issues, and develop effective systems and processes.

• Strong organizational and time-management skills, with the ability to manage recurring deadlines and multiple priorities.

• Strong written and verbal communication skills.

• Ability to handle donor, financial, and other confidential information with discretion.

• Commitment to LEAP’s mission and to expanding access to arts education for young people across New York City.

PRE-EMPLOYMENT SCREENING

Pre-employment screening is required for this position, including but not limited to criminal history checks by regulating agencies as needed per placement.

WE ARE AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

Please note: In accordance with organizational policy, LEAP does not sponsor individuals on O-1 visas.