Jobs in the United States

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Added 3 mins ago
Senior Data Governance Consultant
IBM
Bentonville, AR
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their…
Added 3 mins ago
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Director, Site Operations - Saline Township, MI
Oracle
Little Rock, AR
- $146,300 to $306,400 USD / year
-Oversees all aspects of support for escalated complex technical issues across multiple data centers.
Added 3 mins ago
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Engineering Architect, OCI Storage Innovation
Oracle
Little Rock, AR
- $169,800 to $355,400 USD / year
…engineers, you'll design and build foundational services that support Oracle's global cloud platform. This role offers the opportunity to solve some of the industry's most complex…
Added 3 mins ago
Cloud Engineer
Maximus
Little Rock, AR
Maximus is seeking a Cloud Engineer to support a defense client remotely.
Added 3 mins ago
Information Systems Security Officer
GovCIO
Little Rock, AR
GovCIO is currently hiring for a Senior Information Systems Security Officer (ISSO) to support our client's contract needs. The Senior ISSO conducts Assessment and Authorization (A&A)…
Added 3 mins ago
Clinical Research Associate II - West or Pacific Northwest US - FSP
Parexel
Little Rock, AR
Maintains a working knowledge of and complies with Parexel/Client processes, ICH-GCPs and other applicable requirements
Added 3 mins ago
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Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Little Rock, AR
- $86,000 to $99,000 USD / year
Provide technical leadership on cloud-native architectures, microservices, and event-driven solutions to support scalable and secure platforms.
Added 3 mins ago
Trainee
Teradata
Little Rock, AR
Mentors and technical experts who will support your growth and learning journey.
Added 3 mins ago
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AI Data Engineer
Cognizant
Little Rock, AR
- $100,000 to $115,000 USD / year
Design, develop, and support scalable data pipelines, data integrations, and processing solutions using modern cloud-native technologies.
Added 3 mins ago
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AI Data Engineer
Cognizant
Little Rock, AR
- $100,000 to $115,000 USD / year
Design, develop, and support scalable data pipelines, data integrations, and processing solutions using modern cloud-native technologies.
Added 3 mins ago
SAP Analytics Architect - SAC/Datasphere/BDC
PwC
Little Rock, AR · Fayetteville, AR
As a SAP Analytics Architect - SAC/Datasphere/BDC you will shape client solutions that help improve operational efficiency through SAP analytics architecture, software design,…
Added 3 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Little Rock, AR
Support the technical controls for Shadow AI discovery and prevention in partnership with Information Security Engineering, and help business users move to approved, supported AI tools.
Added 3 mins ago
Senior ALC Developer
Maximus
Little Rock, AR
Maximus is seeking a Sr. Assembler Language Computer (ALC) Programmer to support our Internal Revenue Service (IRS) IO&A project.
Added 3 mins ago
Senior ALC Developer
Maximus
Little Rock, AR
Maximus is seeking a Sr. Assembler Language Computer (ALC) Programmer to support our Internal Revenue Service (IRS) IO&A project.
Added 3 mins ago
SAP Technology Architecture Senior Manager – S/4HANA Migration
PwC
Little Rock, AR · Fayetteville, AR
…will lead large initiatives, bring strategic perspective to technical decisions, and guide teams through ambiguity while maintaining operational discipline and clear client communication.…
Added 3 mins ago
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Senior ALC Developer PART TIME
Maximus
Little Rock, AR
- Part-time
Maximus is seeking a Sr. Assembler Language Computer (ALC) Programmer to support our Internal Revenue Service (IRS) IO&A project.
Added 3 mins ago
OT Security Platform Engineer – Dragos
Cognizant
Little Rock, AR
We are seeking an experienced OT Security Platform Engineer / Technical Lead to own and operate the Dragos security monitoring platform across a global manufacturing environment. This is a…
Added 3 mins ago
SAP MDG Manager / General SAP Data Governance
PwC
Little Rock, AR · Fayetteville, AR
As a SAP MDG Manager / General SAP Data Governance you will lead client work focused on SAP master data governance, data quality, and process alignment within our Advisory practice. As a…
Added 3 mins ago
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Product Manager, Team Digital Products
Eliassen Group
Little Rock, AR
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 3 mins ago
EG
Cloud Engineer
Eliassen Group
Little Rock, AR
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 3 mins ago
EG
Senior Full Life-Cycle Recruiter specializing in AI Engineering & Applied
Eliassen Group
Little Rock, AR
- $58 USD / hour
Our client seeks a Senior Full Life-Cycle Recruiter specializing in AI Engineering and Applied Research. The recruiter will manage end-to-end hiring, advise leaders with market insights,…
Added 3 mins ago
EG
Databricks Data Engineer
Eliassen Group
Little Rock, AR
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 3 mins ago
EG
Program Manager
Eliassen Group
Little Rock, AR
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 4 mins ago
Senior Support Consultant
Da Vinci
Remote, United States
The Senior Support Consultant brings deep warehouse management (WM) expertise to supporting DVU customers at DaVinci after go-live. You bring WM functional and technical knowledge to…
Added 29 mins ago
Scientific Strategy Director
Fishawack Health
Philadelphia, PA
· During the start-up phase of a new account, work with Client Services Director/Account Lead to identify scope of work and the profile of scientific resource needed to support the account

Leapfrog Services, Inc.

IT Support Analyst

Atlanta, GA, United States

$50,000 to $55,000 USD / year

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Job details

Pay: $50,000 to $55,000 USD / year
Experience: 1–3 years of hands-on experience in an IT Help Desk, Service Desk, Support Center, Desktop Support, Field Services, or similar technical support role within a business environment.
Posting language: English
Posted: Nov 6, 2026

Original job description

Description Atlanta, GA | Full-Time | Hybrid

Leapfrog Services is seeking an IT Support Analyst to provide friendly, customer-first technical support across our multi-client environment.

This is not a “regular” Help Desk or Service Desk role. We are looking for someone with 1–3 years of hands-on technical support experience in a business environment, capable of troubleshooting Windows workstations, applications, user accounts, Microsoft 365, MFA, printers, and basic network connectivity. Experience working for an MSP or supporting multiple client environments is strongly preferred.

If you enjoy solving problems, communicating clearly, and working with a team that values service, ownership, and continuous improvement, this could be your next leap forward!

What You'll Do

Provide best-in-class, multi-tiered technical support for Leapfrog clients.
Support user accounts and related administrative activities.
Assist with mobile device, MFA, email, and Microsoft 365 account support.
Troubleshoot workstation issues for Microsoft and Apple products in Windows domain environments.
Support client/server, cloud-based, and standalone applications.
Assume ownership of incoming support requests, including phone calls and tickets, independently work through appropriate troubleshooting steps, and keep issues documented, updated, and tracked through resolution.
Communicate service outages clearly with internal teams and client contacts.
Escalate tickets appropriately when additional support is needed.
Contribute to Leapfrog’s knowledge base as a reference, research, and training tool.
Participate in rotational after-hours and weekend support.

Requirements

What You'll Bring

1–3 years of hands-on experience in an IT Help Desk, Service Desk, Support Center, Desktop Support, Field Services, or similar technical support role within a business environment.
Hand-on experience supporting or troubleshooting:
Microsoft Windows 10/11 environments
Active Directory user accounts, password resets, account lockouts, groups, and permissions
Microsoft 365, including Outlook, Teams, licensing, MFA, and account access
Workstations, applications, printers, peripheral devices, and mobile devices
VPN, basic network connectivity, DNS, DHCP, and common remote-access issues
Experience working from a ticket queue and documenting troubleshooting steps, user communication, escalation details, and resolutions.
Ability to independently work through appropriate troubleshooting steps, identify relevant information, and drive issues toward resolution before escalating.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Customer-focused attitude and commitment to Leapfrog’s Frogma values.
Ability to quickly diagnose, organize, and prioritize client issues.
Ability to manage client expectations professionally and communicate clear next steps.
Ability to multitask in a fast-paced, rapidly changing technology environment.
Strong organizational skills and the ability to self-direct assigned work.
Reliable transportation.
Stable internet connection and ability to work remotely using Leapfrog-provided equipment when participating in after-hours on-call support or planned disaster recovery testing.

Preferred Experience & Qualifications:

Experience working for a Managed Service Provider or supporting multiple client environments.
Associate degree or higher in a related field from an accredited institution.
Professional certifications such as:
CompTIA A+
CompTIA Network+
CompTIA Security+
HDI Support Center Analyst
Microsoft certifications related to Windows, Microsoft 365, Azure, or identity and access management

Why Leapfrog?

Competitive salary: $50,000–$55,000, based on experience.
Comprehensive benefits: medical, dental, vision, life, and disability.
Telemedicine and wellness programs.
401(k) with company match.
Education/certification support.
Hybrid work environment.
Growth opportunities in a fun, collaborative, service-focused culture.

About Leapfrog Services Leapfrog Services provides managed IT services and cybersecurity for businesses and nonprofits. Since 1998, we’ve believed technology should enhance business, not get in the way. We deliver technical expertise with a service-first approach - high-touch, not high-stress. If you enjoy helping people, solving technical problems, and being part of a team that takes service seriously, Leapfrog might be just the pond you’re looking for.

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