Tasting Room Supervisor

Inspired and framed by the natural beauty of the central coast region of California, the Léal hospitality group is a one-of-a-kind collection of carefully curated properties located in Morgan Hill and Hollister. The collection represents a dynamic array of urban and rural assets, including restaurants, wineries, event venues, as well as full and select service boutique hotels that are dedicated to creating unique and memorable experiences for our guests. Whether your goal is to spend an evening dining and staying in comfort, hosting a wedding or corporate event for several hundred people, each of our properties delivers the ultimate hospitality experience while inspiring our guests to sip, savor and celebrate all of life's little every day and once in a lifetime special occasions.

The Tasting Room Supervisor is responsible for overseeing the day-to-day operations of the Tasting Room and ensuring an exceptional guest experience. This position assists with the operational leadership, supervision, and coordination of Tasting Room staff while maintaining high standards of service, hospitality, and overall performance. The Tasting Room Supervisor plays an integral role in training, coaching, and developing employees, driving sales, monitoring revenue and profitability goals, and ensuring operational efficiency. This position also assists with the planning and execution of quarterly wine club shipments and pickups, responds to and resolves guest inquiries and concerns, and supports initiatives that strengthen customer engagement, brand awareness, and wine club membership.

Our employees are the face of our wine brand, and we are looking for an energetic, charismatic, and team-oriented individual who is passionate about wine, hospitality, and creating memorable guest experiences. The successful candidate will understand and represent our brand while adapting quickly to an evolving business environment. This role requires someone who thrives in a fast-paced, dynamic setting, embraces change, and brings creativity, initiative, and enthusiasm to the team.

The ideal candidate is personable, engaging, knowledgeable about wine, and confident in their ability to build relationships, drive sales, and connect with guests. They should possess strong leadership and communication skills, demonstrate a commitment to teamwork, and stay current with emerging sales, marketing, and hospitality trends. We are looking for someone who is creative, resourceful, and comfortable thinking outside the box while consistently delivering an exceptional experience that reflects our brand and values.

Our employees help put a face to our wine brand, and we are seeking upbeat, team players with energy and enthusiasm for delivering an exceptional experience to all of our guests. The successful candidate must be able to understand our brand and quickly shift gears as we are constantly evolving. Candidates that succeed in this role are individuals who demonstrate a love for rapidly changing environments and teamwork. They are creative, trendy, charismatic, knowledgeable, and exceptionally well-versed in the latest sales and marketing techniques. They aren’t afraid to think outside of the box!

Essential Job Functions

• Hands-on supervision of a small Tasting Room staff and interaction with winery guests. Work with Tasting Room staff to manage the guest experience ensuring a successful Tasting Room workflow and operation.
• Ensure the Tasting Room meets sales and wine club goals. Run daily/weekly monthly sales reports as requested by management.
• Maintain a fun, friendly, warm, and clean Tasting Room environment (inside room and outdoor areas)
• Maintain up-to-date tasting menu, signage, and promotional materials for the Tasting Room.
• Responsible for maintaining cleanliness and sanitation standards of the Tasting Room, Tasting Room office, wine storage room, shipment packing hallway, kitchen conex, restrooms, patio, break area, etc.
• Respond to all wine orders via phone and email. Ship wine that is purchased online and in the Tasting Room
• Assist with the execution of the quarterly wine club release and organize, coordinate all wine club events, and assist with the creation of the quarterly newsletter. Promote upcoming events by sending frequent email/marketing blasts
• Assist with hiring, training, scheduling, and educating staff and managing the performance of the employees. Address any performance concerns through timely and documented disciplinary action.
• Ensure, by performance and example, that the Léal brand is consistently supported in all business and employee interactions, which includes both ethical and legal aspects, complying with federal and state laws and company policies and procedures.
• Ensure that all Tasting Room staff follow responsible hospitality standards at all times and foster an atmosphere of teamwork and enthusiastic employee relations among the Tasting Room staff.
• Assist with coordinating quarterly Tasting Room meetings and ongoing Tasting Room staff training and education
• Work with members of management to provide strategic direction and leadership to Tasting Room staff through effective communication and enforcement of company policies and procedures, and department operations.
• Conduct regular inventory counts for all products sold in the Tasting Room and ensure that supplies are ordered as needed.
• Ensure that all opening and closing procedures are properly followed
• May be requested to attend special events and tastings outside the winery. Conduct off-site tastings and events as needed.
• Resolve guest concerns/complaints using good judgment and professionalism and courtesy.
• Communicate any Tasting Room issues and concerns to management
• Demonstrate a high level of professionalism, the ability to appropriately handle sensitive and confidential information and/or situations
• Perform efficiently in a fast-paced, busy environment utilizing multi-tasking and leadership
• Ensure that every visitor enjoys their experience and leaves with a very high impression of our winery and wines. Create and execute fun, engaging, educational, and memorable positive guest experiences that build brand loyalty.
• Performs all other duties as assigned by management

Qualifications

Required Education, Knowledge, Skills, and Competencies

• Must be a minimum of 21 years of age
• Prior experience in Tasting Room sales or a similar hospitality position. A passion for knowledge of fine wine and a willingness to continue to expand on that knowledge is required
• Prior experience supervising employees
• Must possess superior hospitality, sales, organizational, and customer service skills
• Must possess a valid driver’s license with a satisfactory and safe driving record
• Must be able to obtain and maintain a current California Food Handlers Certificate
• Must possess and maintain a current ABC-approved California Responsible Beverage Serving Certification
• Maintain a professional, neat, and well-groomed appearance in accordance with our appearance policy
• Strong proficiency using Microsoft Office such as Word and Excel, and POS systems
• Excellent organizational, time management, positive interpersonal, written, and verbal communication skills are required.
• Other critical skills include planning & organizing; problem identification/resolution, multi-tasking, follow-through skills, priority setting, and having a sense of urgency in accomplishing tasks in a timely manner
• Able to work under pressure and remain calm to resolve problems using good judgment
• Ability to work cohesively with co-workers as part of a team

Apply Today:

Visit our careers page at www.liveloveleal.com/careers to explore opportunities, submit your resume, and complete an application.

Interviews begin soon - don’t miss your chance to be part of something exceptional.