Application Support Analyst (BES)

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Description

Le’fant is a rapidly growing CVE Certified, Service Disabled Veteran Owned Small Business specializing in management consulting for the federal government. Our compensation and benefits plans are designed to attract and retain the industry's best talent to provide the highest quality services to the Federal Government. We offer 40lK matching, customized health plans, dental and vision insurance, life insurance, short and long term disability coverage, an incentives program to recognize exceptional behavior and competitive base salaries. We hire the best to provide the best service.

Le'fant is seeking an Application Support Analyst (ASA) will respond to technical issues as part of a Tier 4 Help Desk supporting tickets escalated by customers through lower level of support. This position will also act as a liaison between operations, the client, and Engineering/Development. In this role, you must be able to communicate effectively with customers and be able to refer ongoing issues to the appropriate engineering support team. This role may require team members to provide after-hours support for deployments and on-call needs.

Requirements

You Have:

• Must be U.S. Citizens or Green Card Holders and reside in the Continental United States.
• Must reside in the Continental United States and have maintained a permanent residence in the US for at least the last 3 consecutive years (36 months).
• Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Basic Qualifications:

• 2+ years of experience providing Tier 3 or 4 Help Desk or Service Desk support
• 1+ years of experience with relational database systems and concept, including SQL
• 1+ years of experience with data and process analysis
• Knowledge of software development
• Ability to grasp concepts and flow of cross platform data
• Ability to communicate application information and solutions to clients
• Ability to work efficiently in cross team situations as well as independently
• Ability to obtain a security clearance
• Candidates filling these positions may need to be available to support extended core hours, TBD which include Monday–Saturday, 6:00 AM–10:00 PM ET, and Sunday, 6:00 AM–3:00 PM ET, excluding holidays. Coverage will be provided on a rotating schedule.

Nice if you have:

• Experience with SOAP UI

EEO Statement:

It has been and will continue to be a fundamental philosophy and policy of Le’fant not to discriminate on the basis of race, color, religion sex, gender, sexual orientation, sexual gender, gender identity or expression, pregnancy, parental status, marital status, citizenship, national origin, age, disability, genetic information, military status, veteran status or any other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment

Pay Transparency There are many factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, the individual’s particular combination of education, knowledge, skills, competencies, and experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis as well as contract-specific affordability and organizational requirements. Annual salary is just one component of Le'fant's total compensation package. Le'fant provides a variety of benefits to employees, including but not limited to, health insurance coverage, life and disability insurance, a 401k plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Le’Fant maintains compliance with all federal, state, and regional labor laws and regulations for the workforce lifecycle, for all candidates and employees, regardless of employment status. This commitment applies across temporary, part-time, full-time, and salaried positions, complying with regulatory minimum wage rates and exempt salary thresholds. We accept applications on an on-going basis and there is no fixed deadline to apply. Since this position can be worked in more than one location, the range shown is the national average for the position. A reasonable estimate of the current range is $40,000 -$50,000.