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Engineer I
New Jersey Resources
Wall, NJ
Oversee corporate transmission and distribution systems, troubleshoot abnormalities, and provide technical advice and assistance to the Distribution, Gas Control, and PMT Departments in…
Added 1 min ago
Lead
Areas Hospitality USA
Ocoee, FL
Reports To: Unit General Manager or Retail/Restaurant Manager
Added 1 min ago
Software Engineering Manager - Asset Management Group Technology
PNC
Pittsburgh, PA · Farmers Branch, TX · Lakewood, CO · Strongsville, OH · Phoenix, AZ
As a Software Engineering Manager within PNC's Asset Management Group (AMG), you will lead and develop a team of software engineers responsible for delivering scalable technology solutions…
Added 2 mins ago
Electrical Engineer
Cherokee Federal
San Antonio, TX
…compliance and restoration, audit assertions, acquisition, and program management. The unit conducts its operations at more than 75 locations worldwide. CNSP is seeking a Senior…
Added 2 mins ago
Groomer
Petco Animal Supplies Stores, Inc.
Green Bay, WI
…additional tasks as assigned by the Grooming Salon Leader, Solutions Manager, or Store General Manager. This is an excellent opportunity for groomers with proven technical experience to…
Added 2 mins ago
Groomer
Petco Animal Supplies Stores, Inc.
Bel Air, MD
…additional tasks as assigned by the Grooming Salon Leader, Solutions Manager, or Store General Manager. This is an excellent opportunity for groomers with proven technical experience to…
Added 2 mins ago
Groomer
Petco Animal Supplies Stores, Inc.
Happy Valley, AZ
…additional tasks as assigned by the Grooming Salon Leader, Solutions Manager, or Store General Manager. This is an excellent opportunity for groomers with proven technical experience to…
Added 2 mins ago
Groomer
Petco Animal Supplies Stores, Inc.
Naples, FL
…additional tasks as assigned by the Grooming Salon Leader, Solutions Manager, or Store General Manager. This is an excellent opportunity for groomers with proven technical experience to…
Added 2 mins ago
Groomer
Petco Animal Supplies Stores, Inc.
Apple Valley, MN
…additional tasks as assigned by the Grooming Salon Leader, Solutions Manager, or Store General Manager. This is an excellent opportunity for groomers with proven technical experience to…
Added 2 mins ago
Groomer
Petco Animal Supplies Stores, Inc.
Union, NJ
…additional tasks as assigned by the Grooming Salon Leader, Solutions Manager, or Store General Manager. This is an excellent opportunity for groomers with proven technical experience to…
Added 2 mins ago
Groomer
Petco Animal Supplies Stores, Inc.
Greensburg, PA
…additional tasks as assigned by the Grooming Salon Leader, Solutions Manager, or Store General Manager. This is an excellent opportunity for groomers with proven technical experience to…
Added 2 mins ago
Renewables Syndications Vice President, Portfolio Management, RBC Community Investments
RBC Community Investments, LLC
Boston, MA
…monthly, quarterly, or annual basis, as applicable. Provide technical assistance on project performance and managerial strategy to ensure the continuous flow of tax credit benefits and cash…
Added 2 mins ago
KC
Customer Support Engineer
KLA Corporation
Rio Rancho, NM
- $27.46 to $46.69 USD / hour
…Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly…
Added 2 mins ago
KC
Customer Support Engineer
KLA Corporation
Richardson, TX
- $31.78 to $54.04 USD / hour
…Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly…
Added 3 mins ago
Senior Manager, Customer Success (Remote, US)
Everyday Electric
Remote, United States
As a Senior Manager, Customer Success, you will own the strategic direction, health, and partner engagement for a portfolio of our highest-complexity, highest-value Utility VPP partners.…
Added 3 mins ago
Senior Global Solutions Architect
Five9
Remote, United States
…with complex third-party integrations. The role pairs deep technical architecture expertise with a strong grasp of customer business strategy - translating data, systems, and workflows into…
Added 3 mins ago
SV
Assistant Store Manager
Sandbox VR
Chicago, IL
- $22.61 USD / hour
Technical Support and Troubleshooting: You’re proficient in utilizing various computer and tablet technologies. You’ll conduct thorough hardware/software checks throughout the week,…
Added 3 mins ago
Out of the Darkness Walker Coach
American Foundation for Suicide Prevention
United States
Senior Manager, Out of the Darkness Overnight Walk
Added 3 mins ago
Consumer Protection Specialist/Senior Consumer Protection Specialist
GUNNISON COUNTY
Gunnison, CO
…education, relevant experience, certifications, and demonstrated technical…
Added 3 mins ago
SO
Highway Maintenance Engineer
State of Indiana
Crawfordsville, IN
- $85,020 USD / year
…coordinating, reviewing, and making recommendations for the Technical Services Section and acts as a liaison between the District and subdistricts in coordinating, reviewing and making…
Added 3 mins ago
LN
Event Programmer (Part-Time)
Live Nation Worldwide, Inc.
Remote, United States
- Part-time
Line Manager: Event Programming Operations Manager
Added 4 mins ago
Staff Assistant ll
JPL/NASA
Pasadena, CA
…II. The selected candidate will report to the 7011 Business Manager. The position requires adaptability and the ability to manage multiple priorities in a dynamic work environment where…
Added 4 mins ago
Maintenance Repairman
LMT Defense
Eldridge, IA
Strong work ethic with willingness to learn and develop more advanced technical skills
Added 4 mins ago
S
Senior Technical Program Manager, Partner Ecosystem
Socure
Remote, United States
- $170,000 to $195,000 USD / year
- Own the program for every new integration: discovery, technical scope, specs, sequencing, and launch readiness - and the pod's roadmap, priorities, and capacity tradeoffs that deliver it.
Added 4 mins ago
K
Program Controls Manager
KITCHELL
San Diego, CA
- $190,000 to $215,000 USD / year
Kitchell is seeking an experienced and dedicated Program Controls Manager to join our Southern California region in San Diego and build a long-term career at one of the most innovative and…

LCS - London Computer Systems

Product Support Specialist - Scripting

Cincinnati, OH, United States

$21.64 to $28.85 USD / hour

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Job details

Pay: $21.64 to $28.85 USD / hour
Posting language: English

Original job description

Do you enjoy coding, solving technical problems, and helping people use software more effectively? Are you looking for an opportunity to build real-world experience with a commercial software platform while continuing to use your programming skills? We’re looking for a Product Support Specialist to join our Product Support team. This role is ideal for recent Computer Science, Information Technology, Software Engineering, or Computer Information Systems graduates – or anyone with scripting experience who enjoys solving problems and working directly with customers. In this role, you will work directly with customers by phone to troubleshoot issues, answer product questions, and guide users through software workflows. You will be part of a structured training and certification program designed to help you build expertise across multiple areas of the product and grow your career over time. The standard schedule for this role is 10 a.m. to 7 p.m., with the opportunity to move to earlier shifts based on availability. What You’ll Do

Become a subject matter expert in Rent Manager scripting and custom automation.
Troubleshoot scripting questions, software functionality, and technical issues for customers.
Help customers understand scripting concepts, troubleshoot customizations, and resolve software-related problems.
Answer customer questions by phone while providing clear, professional technical guidance.
Take ownership of assigned support cases and follow through until they are resolved.
Use internal documentation, knowledge resources, and team support to research and resolve customer issues.
Document customer interactions accurately in the ticket-tracking system.
Participate in ongoing training and certification programs to expand your product knowledge.
Maintain daily productivity expectations in a fast-paced, customer-focused support environment.

What You’ll Learn We provide a structured learning path that helps Product Support Specialists develop expertise across Rent Manager product areas, including technical support, general product functionality, receivables and payables, owners and finance, integrations, mobile functionality, and scripting. New team members typically begin in one product area and expand their knowledge through formal training and certifications. What We’re Looking For

High school diploma or equivalent required.
A strong interest in programming, scripting, software development, or technical problem solving.
A strong customer service mindset and desire to help others.
Clear verbal communication skills and the ability to explain software concepts in an approachable way.
Strong problem-solving skills and the ability to learn new information quickly.
Comfort working with software systems and technical concepts.
Attention to detail and commitment to accurate documentation.
Ability to manage multiple priorities while maintaining quality and professionalism.
Reliable attendance, punctuality, personal accountability, and a strong work ethic.
Ability to work independently while also collaborating with teammates and escalation resources.
Availability to be on-call during evenings or weekends as assigned.

Nice to Have

Associate’s or bachelor’s degree in Computer Science, Software Engineering, Information Technology, Computer Information Systems, or a related technical field.
Coursework or experience with programming or scripting languages.
One to two years of experience in customer support, technical support, SaaS support, or a call center environment.
Experience with CRM, ticketing, or customer support systems.
Basic understanding of accounting, property management, financial workflows, or accounting software.

Compensation and Growth This is a full-time, non-exempt role with a base pay range of $21.64–$28.85 per hour. Starting hourly pay begins at $21.64, with structured increases tied to completion of certification milestones. The role is also eligible for annual merit adjustments and an annual performance bonus of 5%. Our skills-based progression model gives you a clear path to grow your knowledge, expand your product expertise, and advance your career within the organization. Why Join Us?

Use your programming knowledge in a customer-facing technical role.
Build valuable software support experience.
Structured onboarding, training, and certification milestones.
Supportive team environment with mentorship and escalation resources.
Clear expectations and transparent growth opportunities tied to demonstrated skill development.
Opportunity to develop highly transferable technical and customer-facing skills.

Benefits

Health, dental, and vision insurance
401(k) with employer match
Annual company bonus
10 paid company holidays
Paid time off
Life insurance
Paid medical leave/disability insurance
Paid parental leave
Contemporary office building and wooded campus with nature trail
On-site fitness center
Recognized as one of Cincinnati’s “Top Places to Work”

About LCS London Computer Systems (LCS), based in Cincinnati, Ohio, provides businesses with critical software and technology solutions. Since 2012, LCS has been consistently recognized as a Top Workplace with a supportive culture that fosters collaboration and authenticity. We also love having fun - from on-site food trucks and game rooms to trivia and sports teams, there are plenty of ways we make the workday exciting. Our high-tech office is designed to support many working styles, with hybrid work schedule options available. Candidates must live in the Greater Cincinnati area or be willing to relocate. LCS is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. #L9C1S40

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More about this job

Skills

Troubleshoot
Documentation
Research
Product knowledge
Technical support
Software development
Problem solving
Customer service
Communication skills
Attention to detail
Work independently
Computer science
Computer technology

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