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Added 12 mins ago
Senior Software Test Development Engineer
NVIDIA Corporation
North District, IL
Background in embedded systems, microcontrollers, DSPs, FPGAs, or custom ASIC integration. Experience wrapping native C/C++ libraries into managed DLLs for .NET/C# applications.
Added 29 mins ago
AM
2027 Summer Process Engineer Intern - BS or MS (Gloucester, MA)
Applied Materials, Inc
Gloucester, MA
- $31 to $41 USD / hour
…solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and…
Added 1 hour ago
Radiation Systems Engineer - Level 3 or 4 (AHT)
Northrop Grumman
Redondo Beach, CA · Redondo Beach
Northrop Grumman’s Space Systems Sector is seeking a Radiation Systems Engineer – Level 3 or 4 to join our team in Redondo Beach, CA. This position can be filled at either Level 3 Principal…
Added 1 hour ago
Structural Field Engineer - Cardinal
Bechtel Corporation
New Albany, OH
Bechtel is building a semiconductor manufacturing plant in New Albany, Ohio. Bechtel will design and build Phase 1 of the Ohio One project, a total of 2.5 million square feet, including…
Added 1 hour ago
Area Lead Instrumentation Field Engineer
Bechtel Corporation
New Albany, OH
The Instrumentation Field Engineer is responsible for planning, coordinating, and providing technical oversight of instrumentation and controls systems installed on the project. This role…
Added 1 hour ago
Site Lead Instrumentation Field Engineer
Bechtel Corporation
New Albany, OH
The Site Lead Instrumentation Field Engineer is responsible for planning, coordinating, and providing technical oversight of instrumentation and controls systems installed on the project.…
Added 1 hour ago
Lead Modules Field Engineer
Bechtel Corporation
New Albany, OH
The Area Lead Modules Field Engineer (ALMFE) serves as the primary field engineering lead responsible for the successful receipt, assembly, installation, testing, and turnover of modules in…
Added 3 hours ago
AM
2027 Summer Process Engineer Intern - BS or MS (Gloucester, MA)
Applied Materials
Gloucester, MA · Gloucester
- $31 to $41 USD / hour
…solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and…
Added 5 hours ago
Thermal & Mechanical Engineer, Annapurna Labs - AI Silicon Packaging
Amazon
Austin, TX
5+ years industry experience in mechanical design of semiconductor-based systems – silicon, packaging, and system design
Added 7 hours ago
Quality Engineer (PSP)
Veeco Instruments
Horsham, PA
Added 7 hours ago
Automation Configuration Engineer (ETO) (PSP)
Veeco Instruments
Horsham, PA
Added 7 hours ago
Senior Engineer I- Product
Microchip Technology
Norristown, PA
Added 10 hours ago
Digital Design Hardware Electrical Engineer II (Onsite)
RTX Corporation
el segundo, CA
Raytheon is seeking a highly motivated Digital Hardware Design Engineer to join our hardware engineering team. In this role, you will contribute to the design, development, verification,…
Added 10 hours ago
Digital Hardware Design Engineer (Onsite)
RTX Corporation
el segundo, CA
Raytheon is seeking a highly motivated Digital Hardware Design Engineer to join our Hardware Engineering team. In this role, you will contribute to the design, development, verification,…
Added 10 hours ago
Design-for-Test (DFT) Engineer - ASIC Backend – (Associate, Experienced, or Lead)
The Boeing Company
El Segundo, CA
Boeing continuously shapes the future of aerospace and space systems, advancing U.S. leadership in space while amplifying human creativity and intelligence. As a Boeing engineer, you’ll…
Added 10 hours ago
Opto-Mechanical Engineer IV (E4)
Applied Materials
Santa Clara, CA
…solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and…
Added 10 hours ago
Senior Systems Architect, Precision Stage V - (E5)
Applied Materials
Santa Clara, CA
…solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and…
Added 10 hours ago
Supply Chain Software Engineer Intern
IBM
San Jose, CA
…driven students with interests in software engineering, AI, and semiconductor design. Our team develops advanced software and Agentic AI solutions that help design and verify IBM's…
Added 10 hours ago
Entry Level Instrumentation and Controls (I&C) Engineer
Jacobs
Irvine, CA · Los Angeles, CA · Sacramento, CA · San Francisco, CA · San Diego, CA · Redding, CA
…has focused on the advanced electronics facilities industry--semiconductor and data center clients. We're looking for an Entry-Level Instrumentation and Controls Engineer who is excited…
Added 12 hours ago
Process Engineer
Applied Materials, Inc
Santa Clara, CA
…solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and…
Added 12 hours ago
Process Engineer
Applied Materials, Inc
Santa Clara, CA
As a Process Engineer, you'll play a crucial role in designing and optimizing manufacturing processes for display and semiconductor manufacturing technologies. You will collect and analyze…
Added 12 hours ago
Entry-Level Mechanical Engineer - Semiconductor - Summer 2027
Jacobs
Portland, OR
We're looking for an Entry-Level Mechanical Engineer in Electronics business unit based in Portland, OR metro area who is excited about working on projects that enable the heart of our…
Added 12 hours ago
Analog Design Engineer
Analog Devices Inc.
TX
Relevant coursework in Analog Circuit Design, CMOS / IC Design, Mixed-Signal Circuit Design, Semiconductor Devices, VLSI Design, Data Converters, Control Systems and Power Electronics
Added 12 hours ago
MT
Wet Mechanical Operations Engineer
Micron Technology, Inc.
Clay, NY
- $123,000 to $208,000 USD / year
As a Wet Mechanical Systems Operations Engineer, you will play a key role in the delivery and long-term success of wet mechanical systems supporting Micron’s New York expansion. You will…
Added 12 hours ago
Continuous Improvement Engineer (On Site)
RSM Electron Power, Inc.
HAUPPAUGE, NY

LayerZero Power Systems Inc

Customer Quality Engineer

Streetsboro, OH, United States

$90,000 to $100,000 USD / year

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Job details

Pay: $90,000 to $100,000 USD / year
Education: Bachelor’s degree
Posting language: English
Posted: Oct 28, 2026

Original job description

Description

Customer Quality Engineer

About Us

LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.

Position Description The Customer Quality Engineer protects the customer by leading rigorous investigation and permanent corrective action field quality opportunities. This role uses structured 8D problem solving, technical analysis, and cross-functional leadership to drive issues from immediate containment through verified corrective action and systemic prevention. This position concentrates engineering resources on our toughest opportunities, ensures evidence-based root cause, and translates field learnings into stronger product, process, supplier, test, and quality-system controls.

Requirements

Primary Duties

Lead Significant Investigations: Lead cross-functional technical investigations of customer quality issues from initial containment through verified permanent corrective action. Apply 8D Problem Solving: Own disciplined 8D execution, including team formation, problem definition, interim containment, root-cause and escape-point verification, corrective-action selection, implementation, effectiveness validation, and prevention of recurrence. Establish Containment: Coordinate timely, risk-based containment that protects customers and defines the potentially affected population while permanent corrective actions are developed. Analyze Field Quality Data: Use ticket data, Pareto analysis, recurrence patterns, product history, and field evidence to identify emerging trends, chronic failure modes, and systemic risks. Perform Technical Root Cause Analysis: Apply 5 Why, Ishikawa analysis, fault-tree thinking, failure reproduction, data analysis, drawing and specification review, test records, event logs, and physical evidence to prove or disprove competing hypotheses. Drive Cross-Functional Corrective Action: Partner with Design Engineering, Manufacturing Engineering, Operations, Field Services, Supplier Quality, and other functions to eliminate physical root causes and the systemic conditions that allowed issues to occur or escape. Strengthen Upstream Prevention: Translate field learnings into appropriate improvements to product design, component specifications, supplier controls, manufacturing processes, inspection and test methods, work instructions, training, or quality-system controls. Communicate with Customers: Prepare clear, factual customer updates and 8D reports that distinguish confirmed facts, containment, investigation status, verified root cause, permanent corrective action, and effectiveness evidence. Verify Effectiveness: Confirm that corrective actions address the verified causal chain, reduce recurrence risk, and remain effective before recommending investigation closure. Deploy Lessons Horizontally: Evaluate completed investigations for application to related products, configurations, processes, suppliers, installations, and customer environments. Maintain Investigation Discipline: Keep ticket records, evidence, decisions, milestones, ownership, and commitments accurate and current. Support Field Investigation: Participate in customer-site investigations, equipment evaluation, or commissioning-style troubleshooting when direct observation and data acquisition are needed.

Education

Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Manufacturing Engineering, Industrial Engineering, Quality Engineering, or a related technical discipline required.
An equivalent combination of technical education and directly relevant engineering, commissioning, field service, reliability, or quality experience may be considered.

Skills & Experience

Minimum 3 years of experience in quality engineering, field quality, commissioning, reliability, failure analysis, product support, field service, manufacturing engineering, or a closely related technical role.
Demonstrated experience leading complex root-cause investigations and corrective actions using 8D or a comparable structured problem-solving method.
Strong technical troubleshooting capability, including the ability to separate symptoms, failure modes, contributing factors, physical root causes, and escape or systemic causes.
Ability to interpret electrical one-lines, schematics, assembly drawings, engineering specifications, bills of material, test records, event logs, and other technical evidence relevant to an investigation.
Working knowledge of 5 Why, Ishikawa/fishbone analysis, Pareto analysis, FMEA, containment, CAPA, failure analysis, and corrective-action effectiveness verification.
Ability to use data and objective evidence to form, test, prove, and disprove causal hypotheses rather than relying on assumption or correlation alone.
Proven ability to lead cross-functional teams and drive decisions, ownership, and closure without direct authority over participants.
Clear written and verbal communication skills with the ability to explain technical findings to customers, leadership, and both technical and non-technical stakeholders.
Comfort working in customer-facing and field environments where information may be incomplete, urgency is high, and disciplined judgment is required.
Proficiency with Microsoft Excel and comfort working in ticketing, quality management, ERP, collaboration, and data-analysis systems.
Ability and willingness to travel to customer or field sites as business needs require.

Preferred Skills

Experience with mission-critical electrical power distribution equipment such as switchgear, static transfer switches, power distribution units, UPS systems, transformers, breakers, controls, or related equipment.
Experience commissioning or troubleshooting equipment in data centers, critical infrastructure, industrial power, semiconductor, healthcare, telecommunications, or other high-availability environments.
Experience in automotive, aerospace, defense, industrial automation, heavy equipment, or other industries with mature 8D, corrective-action, reliability, or field-quality practices.
Knowledge of ISO 9001 quality management systems and risk-based corrective and preventive action practices.
Experience with electrical measurement, event-log interpretation, failure reproduction, laboratory testing, component failure analysis, or reliability methods.
ASQ Certified Quality Engineer (CQE), Certified Reliability Engineer (CRE), Six Sigma Green Belt or Black Belt, or comparable problem-solving credential.
Experience presenting formal 8D findings or corrective-action plans directly to customers.

What Success Looks Like Critical issues are contained: Cases have timely containment, clear technical ownership, defined exposure, and an evidence-based investigation plan. Recurring problems are eliminated: Ticket data is used to identify emerging trends and convert repeated cases into focused corrective-action efforts that reduce recurrence. Root cause is defensible: Significant investigations show a verified causal chain, confirmed escape point, objective evidence, and corrective actions linked to the proven causes. Field lessons move upstream: Customer failures result in appropriate improvements to design, specifications, suppliers, manufacturing, inspection, testing, training, or the quality system. Customers receive credible communication: Updates are timely, factual, technically sound, and clear about what is known, what remains under investigation, and what has been verified.

What We Offer Competitive pay with performance incentives 100% company-paid medical, dental, and vision 401(k) with company match 3 weeks PTO, 10 paid holidays, and 2 floating holidays

Why You Will Love Working with Us Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects. Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement. Collaborative spirit: Work closely with engineers and other professionals to solve challenging technical problems and turn lessons from the field into stronger products and processes. Grow with us: We are committed to your personal and professional development, offering opportunities to improve your skills and advance your career. At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.

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More about this job

Skills

Problem solving
Leadership
Root cause analysis
Data analysis
Manufacturing processes
Inspection
Communicate with customers
Troubleshooting
Electrical engineering
Mechanical engineering
Industrial engineering
Assembly
Communication skills
Microsoft Excel
Quality assurance procedures
ERP
Collaboration
Heavy equipment operation
ISO 9001
Perform laboratory tests
Lean Six Sigma Green Belt
Lean Six Sigma Black Belt

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