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Added 2 mins ago
AI
Customer Support
AFC Industries
Muscatine, IA
- $20 to $28 USD / hour
AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants,…
Added 4 mins ago
HC
Tax Manager - Partnerships and Syndications
Hall CPA PLLC
Remote, United States
- $117,000 to $135,200 USD / year
…also identify process and efficiency opportunities, implement solutions within their teams, and collaborate with Senior Managers and firm leadership to enhance client service and team…
Added 5 mins ago
M
Legal Deployment Strategist
Mitratech
Remote, United States
- $130,000 to $150,000 USD / year
For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune…
Added 9 mins ago
W
Senior Business Development Manager - Workforce Management
Wise
New York, NY
- $175,000 to $245,000 USD / year
As a Senior Business Development Manager, you will focus on driving enterprise adoption of Wise Platform’s embedded solutions, with a targeted emphasis on the Workforce Management vertical…
Added 10 mins ago
AT
Engagement Manager II
Akamai Technologies, Inc.
Jefferson City, MO
- $119,600 to $215,400 USD / year
As an Engagement Manager, you will focus on maximizing customer satisfaction, retention and growth throughout the relationship. Program managing from pre-sales through service delivery,…
Added 12 mins ago
Manager, Technical Services
Grace Hill
Remote, United States
The Manager, Technical Services leads Grace Hill's systems integration delivery team within the Delivery organization, reporting to the Senior Director, Delivery. This role owns the backend…
Added 12 mins ago
Quality Engineer-Kiewit Nuclear Solutions-Idaho-OKLO
Kiewit
Idaho Falls, ID
…market? Our nuclear safety culture is strong at Kiewit Nuclear Solutions. As a Sr Quality Engineer, you will report directly to the Quality Manager, and will administer the Project Quality…
Added 13 mins ago
Corporate Account Manager
Buckman
United States
…development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and paper, leather, and water treatment sectors to help boost productivity,…
Added 17 mins ago
Senior Account Manager
RVO Health
Remote, United States
The Senior Account Manager is responsible for driving client satisfaction, retention, and revenue growth. This role requires strategic planning, data-driven decision-making, and…
Added 18 mins ago
Audiovisual Events Sr. Production Manager
HireSparks AV Recruiting
New York, NY
Join our client’s team at a fast-growing, NYC-based audiovisual production company specializing in high-end live events, fashion shows, concerts, and experiential activations. We are…
Added 19 mins ago
CH
Data Analyst
Cayuse Holdings
Trenton, NJ
- $100,000 to $110,000 USD / year
Design and implement data pipelines, ETL processes, and database structures to automate and scale data analysis solutions for client needs.
Added 19 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Trenton, NJ
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 19 mins ago
EG
Sr Technical Project/Program Manager
Eliassen Group
Trenton, NJ
- $48 to $53 USD / hour
Our client seeks a Sr Technical Project/Program Manager to lead a complex, multi-year Workday migration for affiliates covering benefits, payroll, learning, recruiting, HR, and finance. The…
Added 19 mins ago
Lead Software Engineer, Platform Authentication
FlightSafety International Inc
Seattle, WA
…more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management,…
Added 21 mins ago
WORKPLACE AMBASSADOR AREA MANAGER
Compass Group, North America
Saint Louis, MO
The Workplace Ambassador Area Manager is an internal client-facing leader responsible for operational oversight, service consistency, and effective collaboration across workplace,…
Added 24 mins ago
EG
Workday Time & Absence Product Manager
Eliassen Group
Jefferson City, MO
- $75 to $85 USD / hour
Our client seeks an innovative and technical Workday Time & Absence Product Manager to own and advance time, scheduling, absence, leave, and employee self-service capabilities. The role…
Added 24 mins ago
DA
Project Manager - ICT
DLB Associates
Remote, United States
- $104,738 to $130,738 USD / year
DLB Associates is a premier engineering and consulting firm specializing in innovative, mission-critical solutions across hyperscale data centers, advanced infrastructure, and…
Added 28 mins ago
Senior Account Manager - Middle Market Employee Health & Benefits: Self-Funding Expert
Marsh Agency LLC
United States
Marsh Agency’s Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals…
Added 28 mins ago
Environmental Services Technology & Innovation Manager (Kansas City)
Burns & McDonnell
Kansas City, MO
Description The ENS Technology Manager is responsible for leading, developing, and managing existing technology and the technological advancement of ENS, with a focus on AI-ready data,…
Added 33 mins ago
FI
Enterprise Market Development Representative (Future Opportunities)
FlightSafety International Inc
Seattle, WA
- $24 to $34.3 USD / hour
…more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management,…
Added 33 mins ago
FI
Market Development Representative
FlightSafety International Inc
Seattle, WA
- $24 to $34.3 USD / hour
…more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management,…
Added 34 mins ago
R
Account Executive, Commercial Sales
Restaurant365
Remote, United States
- $66,400 to $99,600 USD / year
…investment instead of features. The role works with the Sales Manager and the Sales Development team to identify and win new accounts. The sales cycle is short and mostly linear, with one…
Added 37 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Washington, DC
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 37 mins ago
EG
Sr Technical Project/Program Manager
Eliassen Group
Washington, DC
- $48 to $53 USD / hour
Our client seeks a Sr Technical Project/Program Manager to lead a complex, multi-year Workday migration for affiliates covering benefits, payroll, learning, recruiting, HR, and finance. The…
Added 42 mins ago
Corporate Account Manager
Buckman
United States
…development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and paper, leather, and water treatment sectors to help boost productivity,…

LayerCake Technologies

Platform Analyst

Atlanta, GA, United States

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Job details

Experience: 2+ years of experience in IT administration, help desk, or systems support roles.
Posting language: English
Posted: Nov 5, 2026

Original job description

Description Platform Analyst Location: Greater Atlanta Area

About the Role

LayerCake is seeking a Platform Analyst to support the accurate execution of internal platform operations. This role is responsible for ensuring systems are correctly configured, permissions are properly assigned, new customers are onboarded according to established standards, and internal platform health is maintained. The Platform Analyst performs process-driven technical work that requires precision, consistency, and thorough documentation. The role operates within established standards and procedures, with decisions outside those guidelines escalated to the Platform & Security Supervisor or CTO.

Key Responsibilities

Customer and User Onboarding

Execute new customer onboarding workflows across internal platforms according to established standards and checklists.
Provision and configure user accounts, licenses, and access in Microsoft 365, Entra ID, and associated tools.
Validate that onboarding tasks are completed accurately and confirmed before close-out.
Coordinate with Service Delivery and Sales teams to ensure onboarding timelines are met.

Platform Configuration and Permissions

Maintain accurate user permissions and role assignments across internal platforms in accordance with access control standards.
Process user lifecycle requests, including new hires, transfers, and terminations, following established joiner/mover/leaver procedures.
Perform routine platform configuration tasks using documented runbooks and standards.
Validate configuration accuracy after changes.

Platform Health and Compliance Checks

Perform scheduled platform health checks and configuration audits according to established procedures.
Identify and document deviations from configuration baselines and escalate findings to the Platform & Security Specialist.
Maintain accurate records of platform state, license counts, and user inventory.
Support access review processes by producing accurate user and permission reports on schedule.

Ticket and Request Management

Manage and resolve internal platform tickets within established service-level agreement (SLA) targets.
Triage incoming platform requests, resolving issues within the role's scope and escalating requests that fall outside it.
Maintain clear ticket documentation, including steps taken, outcomes, and required follow-up.

Documentation and Operational Standards

Document all completed work in the appropriate system of record.
Maintain accurate platform inventory, license records, and configuration logs.
Identify documentation gaps or outdated runbooks and flag them to the Platform & Security Specialist.
Execute assigned work with precision and thoroughness, prioritizing accuracy over speed.
Escalate promptly when a request falls outside established procedures or requires additional judgment.
Maintain a consistent, process-driven approach to platform tasks.

Required Qualifications

2+ years of experience in IT administration, help desk, or systems support roles.
Working knowledge of Microsoft 365 administration, including user management, licensing, and basic configuration.
Familiarity with Entra ID (Azure AD) user and group management.
Strong attention to detail and a process-first approach to technical work.
Ability to follow documented procedures precisely and escalate appropriately when work deviates from established procedures.
Clear written communication skills for ticket documentation and status updates.

Preferred Qualifications

Experience in a managed service provider (MSP) environment, with exposure to multi-tenant platform management.
Familiarity with professional services automation (PSA) or ticketing platforms, such as ConnectWise Manage or equivalent.
Microsoft 365 Fundamentals (MS-900) certification or equivalent.
Experience with onboarding checklists and structured IT provisioning workflows.

Compliance and Regulatory Certifications

LayerCake serves clients in regulated industries that require personnel to hold specific compliance certifications before accessing their environments.

This role is responsible for ensuring that team members assigned to regulated client environments hold and maintain the required certifications. Familiarity with the following compliance frameworks is expected, and personal certification may be required based on client engagement or escalation involvement:

CJIS Security Awareness Certification
Cybersecurity Maturity Model Certification (CMMC)

Willingness to obtain and maintain required compliance certifications is expected. Certification requirements may evolve as LayerCake's client portfolio expands into additional regulated industries.

Work Environment and Schedule

Work arrangement: In-office, hybrid, or fully remote, depending on regional team structure and business needs. In-office or hybrid arrangements are preferred where possible.
Hours: Standard business hours.
Connectivity: A professional work environment with reliable high-speed internet sufficient for video conferencing, screen sharing, and continuous access to company systems is expected.
Travel: Travel is not a primary function of this role.

Performance Expectations

The role includes the following example scorecard benchmarks. These are shared, aspirational targets subject to annual review, with finalized performance goals established collaboratively with the direct manager.

Onboarding completion (on time): Greater than 95%.
Provisioning error rate: Less than 5%.
Ticket SLA adherence: Greater than 90%.
Ticket documentation completeness: Greater than 95%.
Time logging adherence: Greater than 95%.

Values and Professional Expectations

Successful performance in this role includes:

Lead with Ownership: Treat internal platforms as systems to be maintained and improved, proactively identifying gaps in tooling, access, or reliability.
Aligned Partnership: Support every department, including Finance, HR, Sales, Service Delivery, and Leadership, with urgency and respect.
You Win, We Win: Focus on helping employees perform their jobs without unnecessary friction and take ownership when platform issues block a teammate.
Elevated Standards: Document systems, configurations, and processes so information is accessible and not dependent on individual employees.
Relentless Curiosity: Stay current on standardized platforms, including Microsoft 365, security tooling, PSA/RMM, and identity, and proactively bring forward improvement ideas.

Employees are expected to comply with corporate policies and performance expectations, uphold organizational values in all interactions, report suspected violations of the law or standards of conduct to their immediate supervisor, and treat clients, customers, and colleagues with respect and integrity.

Physical Requirements

This position requires the ability to:

Use hands to manipulate, handle, feel, and control items or equipment.
Talk and hear.
See, read, write, and interpret written documents.
Occasionally lift and move objects weighing up to 25 pounds.

Why Join LayerCake?

LayerCake, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we’ve helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It’s a personalized approach that delivers long-term value and measurable outcomes. We’ve always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. We’ve built a strong, connected culture where people support each other, stay accountable, and thrive together.

Benefits:

9 paid holidays; 6 mandated holidays, 3 floating holidays
401K Retirement with matching contributions
Excellent medical, vision, and dental insurance
Life insurance and disability insurance
Unlimited weeks PTO
Eligible for PTO, 401k, benefits, you are a full-time employee

Top Reasons our Employees Love Being Part of the Blue Alliance Family:

Entrepreneurial Culture
Fast-paced Flow, with a Variety of Projects
Collaborative Work Environment
Training & Certifications
Career Growth Opportunities

Ready for the next step? The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above. Please be advised we, LayerCake, participate in E-Verify.

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