Jobs in the United States

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Marketing Acquisition Associate
Fanatics Betting & Gaming
NY
The Fanatics App team seeks an operations associate to support campaign execution and analytical insights across FES digital product surfaces. This role is designed for a detail oriented…
Added 2 mins ago
Maintenance Technician II - Water Systems
PPL Healthcare LLC
United States
…water utility systems supporting pharmaceutical manufacturing operations. This role oversees the complete water treatment process, from raw well water extraction through purification,…
Added 2 mins ago
Production Supervisor (Morin by Kingspan)
Morin - Open
Little Rock, AR
The Production Supervisor at Morin will lead operations within a fast-paced roll forming manufacturing environment producing high-quality architectural metal panel systems and components.…
Added 2 mins ago
Warehouse Associate
National Oak Brand
Fresno, CA
We are seeking a highly motivated and detail-oriented Warehouse Associate to join our dynamic team. This role is crucial for maintaining efficient warehouse operations, encompassing…
Added 3 mins ago
Project Coordinator
Heritage Landscape Supply Group Inc.
Remote, United States
…maintaining open lines of communication with internal sales teams, operations, and external contractors to ensure precision in project execution. The successful candidate will utilize…
Added 3 mins ago
MA
Regional Campus Manager - Walker's Square
Milwaukee Area Technical College
Milwaukee, WI
- $77,105 to $104,059 USD / year
Under the leadership of the Associate Vice President, Regional Campuses with a dotted line matrix responsibility to primary supervisors in each area, the incumbent provides leadership,…
Added 3 mins ago
AI
Intensive Support and Stabilization Residential Specialist - Adult DD Residential Services (Butte, MT)
Aware Inc.
Butte, MT
- $28 USD / hour
…Safety Health Emergency and Disaster (SHED) Safety, Safe Vehicle Operations, Safety Data Sheet (SDS), HIPPA, Professional Care Giver, and AWARE’s Behavioral Competency…
Added 3 mins ago
AI
Intensive Support and Stabilization Residential Specialist - Residential Services (Anaconda MT)
Aware Inc.
Anaconda, MT
- $28 USD / hour
…Safety Health Emergency and Disaster (SHED) Safety, Safe Vehicle Operations, Safety Data Sheet (SDS), HIPPA, Professional Care Giver, and AWARE’s Behavioral Competency…
Added 3 mins ago
Operations Associate
Hospital for Special Surgery
NY
…administrative leadership to coordinate and support daily clinical operations, ensuring efficient patient flow and optimal resource…
Added 3 mins ago
AU
Site Supervisor
Allied Universal
Bethlehem, PA
- $20.36 USD / hour
The Security Site Supervisor is responsible for overseeing the security operations at a designated location. This role involves ensuring a safe and secure environment for visitors and…
Added 4 mins ago
Associate Scientist, Lab Operations
TA US Quintiles Laboratories
Valencia, CA
We are seeking an Associate Scientist, Lab Operations to join IQVIA Laboratories at Valencia, CA.
Added 4 mins ago
Center Operations Director
Concentra
Bartow, FL
Work with Director of Operations (DO), Associate Director of Operation (ADO), and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient…
Added 4 mins ago
Associate, Equity Derivatives Options Trader
Scotiabank
New York City, NY
Coordinates with Operations, Technology, Risk, Finance, and other internal support functions to resolve issues affecting the Global Equity Derivatives trading books
Added 4 mins ago
Head of Occupational Health
Mars Corporate
United States
…partnership with Health & Safety, People & Organization (P&O), Operations, and Benefits, you will drive continuous improvement in workforce health protection, ensuring a safe, inclusive,…
Added 4 mins ago
Production Shift Manager - Nights
Royal Canin USA Inc
United States
The Production Shift Manager is a shift-based, front-line operations people manager who efficiently improves Quality, Human Safety, and Product Cost Conversion while engaging and developing…
Added 6 mins ago
General Merchandise Department Manager Woodburn Oregon
Albertsons Companies
WOODBURN, OR · Woodburn, OR
Oversee daily operations of the Drug and General Merchandise departments with a focus on customer service, merchandising, and in‑stock conditions
Added 6 mins ago
HD
Project Assistant - 1458
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- $111,708 to $137,590 USD / year
Duties Description Within the Division of Operations and Systems, in the Bureau of Medicaid Eligibility and Client Management the Project Assistant
Added 6 mins ago
Head of Occupational Health
Mars Corporate
United States
…partnership with Health & Safety, People & Organization (P&O), Operations, and Benefits, you will drive continuous improvement in workforce health protection, ensuring a safe, inclusive,…
Added 6 mins ago
Production Shift Manager - Nights
Royal Canin USA Inc
United States
The Production Shift Manager is a shift-based, front-line operations people manager who efficiently improves Quality, Human Safety, and Product Cost Conversion while engaging and developing…
Added 7 mins ago
LOGISTICS COORDINATOR
Milford A Winsupply Company
Midland, TX
Logistics Operations and Transportation Coordination
Added 7 mins ago
Workplace Operations & Experience Coordinator
Percepto
Riviera Beach, FL
We are seeking a highly organized and proactive Workplace Operations & Experience Coordinator to ensure our daily operations run seamlessly. Based onsite in our Riviera Beach, FL office,…
Added 7 mins ago
Team Lead - Wknd Shift
Tarter Gate Company, LLC
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…a critical role in ensuring smooth and efficient production operations. This position is responsible for leading a team of production associates, coordinating daily activities, and…
Added 8 mins ago
MS
Nutrition Services Elementary Manager - 8 hours (6:30 a.m. - 2:30 p.m.)
Minnesota Service Cooperatives
MN
- $24.91 to $31.43 USD / hour
Education: High school diploma required; associate's degree or certification in food and nutrition preferred.
Added 8 mins ago
SB
Payroll Administrator
St. Bonaventure University (NY)
St Bonaventure, NY
- $62,400 to $65,000 USD / year
…external organizations to support efficient and compliant payroll…
Added 8 mins ago
Inventory Control Supervisor 2nd Shift
MILWAUKEE ELECTRIC TOOL CORP
Olive Branch, MS
· Leads a team to manage the day-to-day operations and activities of facilities and programs effectively and efficiently in an assigned area.

Laurel Auto Group

Entry Level Service Advisor

Johnstown, PA, United States

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Job details

Posting language: English

Original job description

LAUREL BMW IS HIRING AN ENTRY LEVEL SERVICE ADVISOR TO JOIN OUR TEAM. Summary Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on factory recommended maintenance and other available services.

Essential Duties

Advises customers about necessary service for routine maintenance.
Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test. Has the customer complete a diagnostic questionnaire to clarify condition.
Confer with customers regarding MPI results, recommend corrective procedures and prepare work orders for needed repairs.
Prepares a repair order showing time, cost and labor estimates for service.
Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
Explain the work performed and the repair order charges to the customer.
Schedule the next maintenance appointment according to manufacturer guidelines.
Handles customer complaints.
Schedules service appointments.
Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
Performs a walk around the vehicle at time of drop off.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes “promised time.” Checks with dispatcher, if necessary.
Obtains customer's signature on repair order at time of drop off; provides customer with a copy.
Establishes customer's method of payment. Obtains credit approval, if necessary.
Ensure warranty add on’s are signed off on according to the Manufacturer guidelines.
Notifies dispatcher of incoming work. Independently dispatch when a designated dispatcher is not on staff.
Ensure all documentation is included with paperwork as required by the manufacturer’s warranty policies manual.
Maintain open lines of communication with technicians and parts department staff.
Inform customers about warranty protections, recalls and open campaigns.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Review repair orders including time paid to the technician and time billed to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
Performs an active delivery to customers explaining service completed and results of MPI.
If the repair is warranty, codes the claim with applicable labor operations with all required information including condition, cause, and repair comments.
Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
Keeps service department forms, menus and pricing guides up-to-date.
Implements a quality control process to eliminate comebacks.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Inspects all vehicles for body work, informs customers if work is needed and provides an estimate for body work.
Assist customers in transitioning to the sales department if the decision is made to trade the vehicle rather than repair.
Open and closing rental agreements, ensuring proper documentation and signatures are obtained.
Follow up with customers after the appointment to ensure they were completely satisfied with their visit.
Enter time off requests in ADP. Time off is not granted until your manager approves it.
Maintains a professional appearance.
Keeps work area clean.
Other tasks as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Two to four years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to customers or employees.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports and/or business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the public.
Communication skills are vital. As a liaison between the customer and technician, a service advisor needs to be able to clearly explain the customer’s complaint to the technicians and the technician’s repair recommendations to the customer. Service advisors must be able to effectively comprehend the technicians’ description of the problem and required repair to communicate the information to a customer in a way that is easily understood.

Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations

Manufacturer Training
Valid Driver's License
DMS & ComlyNet Training

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Sitting on a regular basis
Standing on a regular basis.
Walking on a regular basis.
Bending, twisting and/or stooping on a regular basis.
Kneeling and/or squatting infrequently
Lifting 25 lbs. infrequently.
Reaching and/or lifting overhead infrequently.
Climbing stairs.
Repetitive hand/finger movement on a regular basis.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Move throughout the company facility for most of the shift
Spend time outdoors in the weather and elements
Spend time indoors in air conditioned and non-air-conditioned areas

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More about this job

Skills

Inspection
Work independently
Documentation
Communication skills
Quality control
Customer service
Assist customers
Sales
ADP
Write routine reports
Write work-related reports
Gather data
Valid driver's licence
SAP DMS

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