Leasing Consulant

Leasing Consultant Latitude Residential

Summary

The Leasing Consultant is the face of the community to every prospect who walks through the door, calls, or inquires online. This is a floor-present, guest-facing role for someone who converts interest into signed leases, builds genuine relationships with residents, and ensures the property looks and feels like a place people want to call home. The Leasing Consultant reports to the Property Manager and is directly accountable for leasing performance, resident satisfaction, and administrative accuracy.

Outcomes

• Personal leasing goals met or exceeded monthly, tracked against property occupancy targets and individual conversion rate from tour to signed lease.
• Guest card completion at 100% for every prospect contact, entered accurately into property management software within 24 hours of inquiry.
• Lease renewal outreach initiated no later than 90 days prior to expiration for every resident, with every touchpoint documented.
• Renter's insurance compliance maintained at 100% of active residents, with lapsed policies identified and resolved within 7 days.
• Open work orders monitored daily no ticket exceeds the property SLA without documented resident communication on status.
• Leasing office, model unit, and common areas maintained to show-ready standard at all times, before every scheduled tour and every walk-in.
• All prospect and resident concerns resolved within 48 hours, with zero unresolved complaints sitting past that window.
• Lease files and administrative paperwork completed accurately and on time, from application through move-out, with zero documentation errors at audit.

Responsibilities

Leasing

• prospect inquiries into leases manage the full cycle from first contact through move-in with a consistent, compelling presentation of the property.
• Know the property inside and out: floor plans, amenities, pricing, availability, lease terms, and how the competition stacks up.
• Conduct tours with energy and attentiveness, tailoring each walkthrough to what the prospect has told you matters to them.
• Enter all prospect activity into property management software accurately and promptly; maintain complete guest cards for every inquiry.
• Flag any property conditions, pricing concerns, or competitive intelligence that could affect leasing performance to the Property Manager immediately.

Resident Relations

• Build and maintain genuine relationships with residents respond to concerns quickly, treat every interaction with respect, and follow through on every commitment made.
• Manage and resolve resident concerns in a timely manner; escalate to the Property Manager when needed and keep the resident informed throughout.
• Monitor open work orders daily and coordinate with maintenance to ensure timely resolution; communicate proactively with residents on status.
• Drive lease renewals initiate outreach no later than 90 days prior to expiration, present renewal options clearly, and document every touchpoint.
• Audit renter's insurance compliance monthly; contact any resident with a lapsed or missing policy and confirm resolution within 7 days.

Administrative

• Prepare and manage all lease-related paperwork accurately and on time applications, action letters, welcome letters, lease packages, renewal documents, notices to vacate, and move-out inspection forms.
• Maintain organized, complete, and audit-ready lease files for every resident and applicant.
• Answer phones, respond to emails, and handle administrative tasks with professionalism and urgency every contact is a potential lease or a resident relationship worth protecting.
• Assist the Property Manager with reporting, filing, and other operational tasks as needed.