Inbound Patient Care Coordinator

We are partnering with a mission-driven healthcare organization to hire an Inbound Patient Care Coordinator in the northwest suburbs of Chicago. This organization specializes in patient-focused healthcare services, helping individuals access and stay on essential therapies. If you thrive in a fast-paced, metrics-driven environment and want your work to make a meaningful difference in patient care, this could be a great next step. In this role, you’ll handle inbound patient calls, assist with prescription refills and therapy-related questions, and maintain accurate documentation across multiple systems. You’ll collaborate with internal teams to help patients start and stay on therapy while ensuring a positive patient experience. Responsibilities: - Handle inbound patient calls regarding prescription refills, therapy initiation, and medication-related inquiries. - Document patient interactions, insurance information, and order updates accurately across multiple systems. - Support benefits verification, medication adherence, and order processing activities. - Follow HIPAA requirements, standard operating procedures, and escalation procedures to ensure compliant patient support. - Maintain accurate work queues while meeting productivity and quality metrics in a monitored environment. - Communicate effectively with pharmacists, providers, and internal teams to resolve issues and move orders forward. - Participate in training and shadowing to ramp quickly and maintain consistency with team standards. Qualifications: - Experience in customer service and/or a call center environment, with comfort handling frequent inbound calls. - Strong computer literacy, including the ability to navigate multiple systems while maintaining accuracy and speed. - Ability to thrive in a metrics-driven environment with performance tracking tied to productivity and quality. - High school diploma or GED required. - Ability to maintain reliable attendance and commit through mid-February 2027. - Illinois Pharmacy Technician License required during compliance; it is not necessarily required at submission. Key Details: - Employment Type: Contract-to-Hire - Compensation: $20–$25 per hour - Location: Elk Grove Village, IL - Work Model: Hybrid after onsite training - Benefits: Our consultants are eligible to enroll in medical, dental and vision benefits. Ready to Make an Impact? If you enjoy helping people, are comfortable handling high-volume inbound calls, and can balance accuracy with productivity, we’d love to connect! Apply today - we're actively interviewing. #LNOSHR