Bilingual Customer Service Representative

Bilingual Customer Service Representative Location: Altamonte Springs, FL 32714 Pay: $18.00 per hour Job Type: Full-Time, Temp-to-Hire Schedule: Monday–Friday, 8:00 AM–5:00 PM EST Work Model: Hybrid (3 days onsite, 2 days remote) Start Date: November 30, 2026 Job Description LaSalle Intelligent Solutions is seeking Bilingual Customer Service Representatives to join a growing organization in Altamonte Springs, FL! This is an exciting opportunity for customer service professionals who are fluent in English and Spanish and enjoy helping customers, resolving issues, and delivering exceptional service. The ideal candidate will have previous customer service or call center experience, strong communication skills, and the ability to thrive in a fast-paced environment. This is a full-time, temp-to-hire opportunity offering a hybrid work schedule after the completion of onsite training. Responsibilities - Handle inbound customer calls regarding billing inquiries, account questions, and service-related concerns. - Provide exceptional customer service to both English- and Spanish-speaking customers. - Respond to customer inquiries via phone, email, and written correspondence in a professional and timely manner. - Serve as a liaison between customers and internal service operations teams to ensure issues are resolved efficiently. - Assist customers with initiating and terminating services. - Direct customers to third-party payment vendors when necessary. - Handle escalated customer concerns with patience, professionalism, and strong problem-solving skills. - Accurately document customer interactions and maintain updated account information. - Navigate multiple computer systems while providing efficient and accurate customer support. Qualifications - Fluency in English and Spanish required. - High school diploma or equivalent required. - 1+ year of customer service experience required; call center experience strongly preferred. - Strong verbal and written communication skills. - Excellent problem-solving, multitasking, and organizational abilities. - Comfortable navigating multiple computer systems and learning new software. - Ability to handle challenging customer interactions professionally. - Reliable attendance, strong work ethic, and attention to detail. - Ability to work independently and collaboratively in a team environment. - Reliable internet connection and a suitable remote work environment. Schedule & Training - Monday–Friday: 8:00 AM–5:00 PM EST - Training: First 2 weeks are 100% onsite, Monday–Friday, 8:00 AM–5:00 PM EST. - Hybrid Schedule Following Training: - Monday and Friday: Remote - Tuesday, Wednesday, Thursday: Onsite Compensation & Benefits - $18.00 per hour - Full-time, temp-to-hire opportunity - Hybrid work schedule following training - Medical, dental, and vision benefits eligibility through LaSalle Intelligent Solutions - Opportunity for long-term career growth and development #LNCS