Program Manager/Customer Service

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Program Manager / CSM

Report To:

COO & President

Responsibilities & Duties (Included but not limited to):

• Delivering every project on time, within budget and within scope.
• Maintain regular communication with assigned customers – understand expectation, form and frequency of communication. Inwardly acting as the customer and outwardly acting as LCI’s Representative.
• Assist in contract negotiations and management of contacts.
• Manage production priority schedule with other CSMs and planning team.
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Develop and track project costs and provide cost estimated to customers as required – establish minimums.
• Manage changes to the project scope, project schedule, and project costs, communicate to internal and external customers / stakeholders.
• Measure project performance with planning and finance.
• Successfully manage and grow the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Create and maintain comprehensive project documentation.
• Receive notice of project input from customer and communicate to planning and finance.
• Collect necessary data.
• Research and confirm workscope items using planning and inspection resources.
• Develop initial cost estimate – (With buy in from QA and Production)
• Initiate Work Order.
• Call and run induction meeting.
• Track project progress, working with planning to include long lead-time items.
• Adjust cost estimate based on inspection findings, repairs, and customer supplied materials.
• Coordinate and manage CFM / COP.
• Communicate accurate project status to customer.
• Assist finance with invoice generation and approvals.
• Resolve customer concerns or open items to mutual satisfaction.
• Marketing – Daily.

Desired Applicant Skills / Experience:

• Bachelor Degree in Business / Marketing or equivalent experience.
• Good understand of aircraft materials, P/N and trace requirements.
• Quantum software experience
• Computer skills in MS Office products including – Outlook, Word, Excel, and Power point.
• Strong analytical and project management skills
• Confident, outgoing and dynamic personality
• Strong creative outlook.

Company Benefits

• Weekly Pay – Direct Deposit
• Paid vacation/sick time/holidays
• Salary commensurate with experience
• Medical Insurance