Guest Service Asssociate Innkeeper

Innkeeper at The Beverly Hotel

$22/hour - Full Time

This position combines guest services, front desk operations and housekeeping responsibilities to provide a seamless, welcoming experience for hotel guests. The role is responsible for supporting the full guest experience - from reservations and check-in through check-out and problem resolution - while also ensuring guest rooms are clean, comfortable, and inspected to hotel standards.

The ideal candidate is professional, personable, and dependable with strong communication and problem-solving skills. This position requires someone who can work independently, manage multiple priorities, remain composed under pressure, and consistently deliver excellent customer service.

Key Responsibilities

• Manage reservations, guest inquiries, correspondence, check-in, check-out, and guest accounts.
• Provide friendly, efficient service and respond promptly to guest requests, concerns, and complaints.
• Maintain accurate information in the hotel’s property management system and communicate effectively across departments.
• Support hotel security and safety procedures and serve as a point of contact.
• Oversee and assist in housekeeping operations.
• Identify and report maintenance issues, safety concerns, damaged property, and lost-and-found items.
• Maintain clean, organized, and well-stocked work areas.
• Perform additional duties as assigned to support hotel operations and guest satisfaction.

Qualifications & Expectations

• High school diploma or equivalent work experience.
• Strong customer service, communication, and organizational skills.
• Ability to multitask and work effectively in a fast-paced hotel environment.
• Ability to work independently while contributing positively to a team.
• Professionalism, integrity, sound judgment, and strong follow-through.
• Flexible availability, including weekends, nights, and holidays.
• Ability to stand, walk, bend, lift, and perform physically demanding housekeeping duties, including lifting up to 50 pounds.

Employees are expected to approach their work with passion, enthusiasm, and a commitment to customer satisfaction, while embodying the company values of Integrity, Empathy, and Excellence.