Guest Service Associate

As our Guest Service Agent (Front Desk Agent) at Field Guide , you are the first warm smile our guests see and the local insider they turn to for mountain recommendations. You will set the tone for every traveler's Stowe getaway by handling check-ins, curating unforgettable local experiences, and ensuring seamless lodge operations.

Compensation: $21/ hour

Key Responsibilities:

• Welcome guests warmly upon arrival, guiding them through check-in and check-out (4:00 PM check-in / 11:00 AM check-out).

• Serve as a local guide: share your favorite Stowe trail spots, craft breweries, ski advice, and dining favorites.

• Manage reservations, phone inquiries, and guest communications with genuine care and prompt follow-through.

• Keep the lobby, lounge, and front desk areas tidy, inviting, and stocked for arriving travelers.

• Collaborate closely with housekeeping and maintenance teams to ensure rooms and common spaces are guest-ready.

• Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs.

What We’re Looking For

• A natural people person with strong communication and problem-solving skills.

• Passion for Vermont hospitality and outdoor culture - knowing (or eager to learn!) the Stowe area is a huge plus.

• Reliable, organized, and comfortable using front-office software and basic tech tools.

• Flexibility to work varied shifts, including weekends, evenings, and holiday periods.

• Prior customer service or hotel experience is welcomed, but an upbeat, can-do attitude matters most!

Experience:

-High School diploma and/or equivalent work experience.

• Front Desk experience, is a plus

Physical Demands:

Work is performed in a hotel environment. This position is physically demanding as it requires extended periods of walking, standing, bending, and lifting up to 50 pounds. Moderate to frequent levels of computer keying using both hands, and viewing material on a computer screen. Extended workdays may be required to accomplish tasks and meet workload demands during peak periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Perks & Benefits

• Competitive hourly wage

• Employee hotel discounts across the Lark Hotels portfolio

• A fun, design-inspired boutique hotel work environment

• Opportunities for growth within the Lark Hotels network2