Site Supervisor

Lao Family Community Development, Inc. (LFCD) is a community-based non-profit organization established in Richmond, Contra Costa County, California, in 1980. Since then, LFCD has expanded its operations to Alameda and Sacramento counties with its headquarters located in Oakland, California. LFCD delivers programs and services from seven locations in more than 35 languages. The organization provides community development, affordable real estate, workforce development, education, and human services that primarily support low-income individuals and families, refugees, immigrants, transitional-age youth, seniors, individuals with disabilities, and other underserved populations. Job Summary: The Night shift Site Supervisor reports directly to the Program Manager and is responsible for overseeing nighttime operations, maintaining campus safety and security, enforcing program policies, and ensuring the smooth operation of the CARE Campus during assigned shifts. This position serves as a primary point of contact for participants, security personnel, law enforcement, fire department personnel, probation officers, and other authorized representatives. The Night Operations Supervisor is responsible for monitoring campus activities, coordinating with security staff, conducting routine inspections and patrols, responding to incidents, and maintaining accurate, timely documentation. The ideal candidate will demonstrate sound judgment, strong leadership, excellent communication skills, and the ability to work independently while maintaining a safe, professional, and respectful environment for all participants and staff. Roles and Responsibilities

• Manage and support daily nighttime operations of the CARE Campus, ensuring compliance with program policies, procedures, safety standards, and operational requirements.
• Monitor participant behavior and activities, maintain professional and respectful interactions, address concerns, provide behavioral redirection, and enforce program rules and expectations.
• Oversee campus security operations, coordinate with ABC Security, provide coverage when needed, and ensure compliance with established security procedures and protocols.
• Monitor and control the main entrance gate, enforce visitor policies and participant curfews, verify identification, prevent unauthorized access, and ensure proper entry and exit procedures while allowing authorized emergency access.
• Serve as the primary nighttime contact for participants, law enforcement, fire departments, probation officers, and emergency responders. Exercise sound judgment when addressing emergencies, safety concerns, and operational challenges.
• Conduct regular campus patrols and inspections of buildings, equipment, walkways, hallways, common areas, and access points to identify and address safety hazards, security concerns, and cleanliness issues.
• Complete accurate and timely incident reports, Daily Activity Reports (DAR), security logs, and other required documentation while following mandated reporting procedures and maintaining participant confidentiality.
• Maintain effective communication with participants, security personnel, management, and authorized agencies. Ensure smooth shift transitions, communicate outstanding concerns, and provide timely updates requiring follow-up.
• Identify and report maintenance needs, address minor repairs and cleanliness concerns, assist with emergency repairs, and support campus inspections, events, and other operational assignments.
• Maintain a clean, organized, and professional work environment; manage mail receiving, distribution, delivery, and returns; prepare and file required reports; and perform additional duties assigned by management to support safe and efficient campus operations.

Qualifications and Strongly Preferred Experiences:

• High school diploma or equivalent required.
• Minimum 2-4 years of customer service experience preferred, with experience in security, residential programs, supportive housing, property operations, property management, emergency services or related fields highly desirable.
• Proficiency in basic computer applications, including Microsoft Office, Google Workspace, databases, and web browsers. Strong organizational, time-management, documentation, and written and verbal communication skills.
• Ability to work independently with minimal supervision, demonstrate initiative, exercise sound judgment, solve problems, maintain confidentiality and professional boundaries, and remain calm and effective during emergencies.
• Strong interpersonal, community relations, and communication skills. Demonstrated commitment to providing respectful, nondiscriminatory, client-centered services to individuals and families from diverse backgrounds, particularly low-income and underserved populations facing multiple barriers.
• In compliance with federal law, all persons hired must verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire; a background check is required.
• Must successfully pass all required background checks and meet applicable program, funding source, and agency requirements.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and work on the computer; use hands to handle or feel and talk or hear; and move objects up to 25 pounds.

Compensation: Salary based on experience and education, along with a comprehensive benefits package including health plan/vision, dental, paid vacations, holidays, sick leave, and employer-contributed pension/group life insurance. Direct applicants only. We welcome applications submitted directly by qualified candidates through the designated application process. No agencies, no unsolicited resumes, no employee contact, and no obligation for fees. Recruitment Agencies: Lao Family Community Development is conducting this search directly and is not accepting unsolicited candidate submissions or recruitment-agency solicitations. Please do not contact the CEO, hiring managers, Human Resources, or other LFCD employees regarding this position. LFCD will not be responsible for fees related to unsolicited resumes or candidate referrals. Any agency engagement must be approved in advance and in writing by LFCD Human Resources. To Apply: Interested candidates should submit a cover letter and resume. This position is open until filled. Equal Employment Opportunity Lao Family Community Development Inc. (LFCD) is an equal opportunity employer and program operator. LFCD provides equal employment opportunities to all employees and applicants and prohibits unlawful discrimination, harassment, and retaliation based on race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion (including religious dress and grooming practices), creed, national origin, ancestry, citizenship or immigration status as protected by law, age (40 and over), sex, pregnancy, childbirth, breastfeeding and related medical conditions, gender, gender identity, gender expression, sexual orientation, reproductive health decision-making, marital status, registered domestic partner status, medical condition, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. LFCD also complies with applicable disability-access and reasonable-accommodation requirements, including the Americans with Disabilities Act (ADA), 42 U.S.C. §§ 12101 et seq., the California Fair Employment and Housing Act (FEHA), and other applicable federal, state, and local laws.