Vice President - Client Services

Classification: Exempt Reports to: Deputy Chief Program Officer – Clinical & Client Services Location: Lantern's Midtown Manhattan Main Office, with regular travel throughout the Bronx, Manhattan, Queens, and Brooklyn Status & Hours: Full-time, daytime hours, with occasional evening and weekend hours to meet program needs. Lantern staff may be asked to alter their work schedule depending on the operational needs of the organization. Who We Are: Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence. If you believe a steady home can be the start of everything else, you'll fit right in with our mission-first team. Lantern was also recognized as a Top 2025 Workplace by City & State New York – a great place to do meaningful work with people who care! About the Role: The Vice President, Client Services reports to the Deputy Chief Program Officer, Clinical and Client Care (DCPO) and directs Lantern's client services portfolio across Supportive Housing and Shelter programs: Risk Management, Food & Nutrition, Peer Programming & Community Health, and Community Partnerships. The Vice President turns the DCPO's clinical direction into consistent, measurable services at every site, leads the directors who deliver them, and serves as the DCPO's operational partner on harm reduction, client risk, and services that support housing stability. Working closely with Supportive Housing and Shelter program leadership, Compliance, Quality Assurance, Training, Finance, and Data Strategy, the Vice President ensures services are client-centered, harm reduction-based, trauma-informed, and data-informed. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Leadership and Supervision:

• Supervise the Director of Risk Management, who leads harm reduction services across Supportive Housing and Shelter, administers Lantern's OOPP program through DOHMH, and oversees support for tenants whose daily living challenges affect housing stability.
• Supervise the Director of Food & Nutrition, who leads food security, nutritional assessment, food-related skill building, and healthy food access through pantry and meal services.
• Supervise the Director of Peer Programming & Community Health, who leads resident training and certification (CHW, CRPA) and public health education across programs.
• Supervise the Assistant Director of Community Partnerships, who builds external provider partnerships, referral pathways, and on-site programming for special populations.
• Provide oversight of the teams reporting to each of the above, including goal setting, performance evaluation, hiring, and staff development.

Risk Management and Service Delivery:

• Direct Lantern's risk management function, including harm reduction, overdose prevention and response, and support for tenants at risk of losing housing.
• Ensure the OOPP program and other DOHMH-funded services meet contract, reporting, and regulatory requirements in partnership with Compliance.
• Coordinate with Supportive Housing and Shelter program leadership so client services are delivered consistently across sites and integrated with case management.
• Participate in the Incident Review Committee and support the DCPO in the clinical response to serious incidents and behavioral risk.
• Work with Quality Assurance on documentation standards and audit readiness for client services.

Operations, Budget, and Performance:

• Manage budgets for the Client Services portfolio in partnership with Finance, including grant-funded spending and deliverables.
• Work with Compliance and Data Strategy to track service metrics and outcomes, and report results and trends to the DCPO.
• Support program pilots for special populations, including high-acuity, older adult, and family and youth populations, as directed by the DCPO.
• Collaborate with the Training Department on staff training in harm reduction, overdose response, and peer and community health practice.

External Engagement:

• Maintain relationships with external providers, referral partners, and funders in coordination with the DCPO and Development & Communications.
• Represent Lantern in community, sector, and city-level meetings as delegated by the DCPO.
• Perform other job-related duties as assigned.

Required Qualifications:

• Master's degree in social work, public health, or a related field; LCSW or LMSW preferred.
• Minimum of 7 years of progressive experience in supportive housing, shelter, harm reduction, or community health services, including at least 4 years supervising managers or directors.
• Working knowledge of harm reduction, overdose prevention, the Housing First model, trauma-informed care, and culturally competent service delivery.
• Experience managing program budgets and government or foundation grant deliverables; DOHMH contract experience preferred.
• Strong supervision, communication, facilitation, and project management skills.
• Ability to work independently and as part of a team in a diverse, fast-paced environment while managing multiple priorities.
• Willingness to travel throughout the Bronx, Manhattan, Queens, and Brooklyn.
• Preferred: bilingual Spanish/English proficiency.

Work Environment: This position operates across Supportive Housing and Shelter programs and office environments, working collaboratively with the DCPO, program directors, and cross-departmental teams to ensure high-quality, equity-driven, and evidence-informed client services. Physical Demands: While performing the duties of this job, the employee is regularly required to sit, stand, walk, stoop, climb stairs, and/or kneel. They must also use their hands to type, handle, or feel. The employee is frequently required to talk or hear and must occasionally lift and/or move up to 5 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. Equal Opportunity Employer: Lantern Community Services provides equal employment opportunities to all employees and applicants. Lantern values the diversity of our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities.