PT Support - Customer Relations Specialist - Library

Job no: 493822 Work status: Regular/Continuing Location: LCC West, LCC Downtown Campus Categories: Support Staff Work type: Part Time Title: PT Support - Customer Relations Specialist - Library **This posting is open until filled. ** The date after which applications are not guaranteed review is: 11/2/2026 Hours Per Week: Up to 28 Hours **Compensation Type: **Hourly Salary New Hire Starting Pay: $16.15-$17.65 Employee Classification: PT Support Staff- Union Level: PT Support-S3 Division: Academic Affairs Division - 40000 Department: Library Support - 20520 Campus Location: LCC Downtown Campus Position Type: Regular/Continuing Bargaining Unit: ASP To view the applicable labor contract, visit the Labor Relations web site{target="_blank" rel="noopener noreferrer"}. For information about the benefits offered, please visit the Benefits web site{target="_blank" rel="noopener noreferrer"}. The Customer Relations Specialist provides exceptional customer service to internal or external customers at various LCC campus service desks and study spaces. This position requires the use of independent and analytical decision-making skills to assess, interpret, and apply institutional requirements in order to inform, guide, and assist students. This includes, but is not limited to, assisting with library material lending, library space scheduling, and reservations. Effectively communicates complex and confidential information. Works both independently and collaboratively to resolve complicated and unique issues/situations in a timely manner. Must demonstrate a commitment to the diversity, equity, and inclusion of a multi-cultural population. Work effectively in a team-based environment, seeking continuous improvement and adherence to LCC's Guiding Principles. Must be able to work a flexible schedule (morning, evening, and weekends) at both downtown and west campus locations. Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community. LCC policy requires all LCC employees to be residents of the State of Michigan and to perform all work (with limited exceptions) within the State of Michigan. Final candidates will be subject to a criminal background check as part of the employment process.