Dispatcher & Routing

Key Responsibilities

• Routing & Scheduling
• Develop and maintain bus routes using routing software and district guidelines.
• Adjust routes for efficiency, safety, and compliance with state and local regulations.
• Update routes for new students, address changes, and special transportation needs.
• Dispatching
• Assign drivers and buses to scheduled routes and trips.
• Monitor real-time operations and respond to delays, breakdowns, or emergencies.
• Communicate route changes and instructions to drivers promptly.
• Customer Service & Communication
• Serve as a contact for drivers, school staff, and parents regarding transportation issues.
• Handle inquiries and resolve complaints professionally and efficiently.
• Compliance & Safety
• Ensure adherence to safety standards and transportation policies.
• Maintain accurate records of routes, driver assignments, and incident reports.
• Administrative Duties
• Prepare daily, weekly, and monthly reports on routing efficiency and performance.
• Assist with driver scheduling, timekeeping, and payroll verification as needed.

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Qualifications

• Ability to work under pressure and handle multiple tasks simultaneously
• High school diploma or equivalent.
• Experience in transportation, logistics, or school bus operations.
• Proficiency with routing software and Microsoft Office Suite.
• Strong organizational and problem-solving skills.
• Excellent communication and customer service abilities.

Physical & Work Conditions

• Office environment with occasional field visits.

• Ability to work flexible hours during peak school transportation time

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