Field Service Engineer

Description

Landa is seeking a Field Service Engineer (FSE) who will ensure optimum customer satisfaction with Landa's Nanographic Printing® presses by providing first-class technical support to Landa's growing customer base and enhancing strong relationships with customers.

Responsibilities

· Transfer of technical knowledge to press operators to resolve on-site technical issues · Escalate complex issues to Landa’s worldwide teams to ensure optimal and effective treatment of customer issues · Harness technical knowledge on the technical aspects of the presses, to maximize both press production and productivity

Requirements

· 2+ years of experience in product support in the graphic arts industry for digital printers or offset presses · Experience in inkjet systems - an advantage · End to end, highly-skilled technical capabilities and strong troubleshooting skills · Residence in the United States · Willingness to extensive travel (~50%) to customers' sites · Valid driving license

Attributes

· Availability to work flexible hours, with the ability to travel extensively to customers' sites (including overnight trips) · Ability to work under remote supervision and perform well under pressure · Excellent interpersonal skills, working with global customers and colleagues · "Can do" approach using established technical policies and procedures to effectively handle customer issues · Excellent self-learning capabilities - always looking to deepen knowledge of existing systems, technologies, and products · Self-motivated and able to work in a dynamic workplace · Clear and effective English communication skills