Sr. Client Computing Specialist

Essential Job Functions

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• Develop, document, and follow standard operating procedures for managing campus endpoints. Contribute to developing and maintaining standard operating procedures, knowledge base articles, and imaging/management guidelines.
• Utilize the IT ticketing system (e.g., ServiceNow, Cherwell, FootPrints, Freshservice, etc.) to track, manage, and resolve incidents and service requests. Document all work performed, ensuring detailed, accurate, and professional notes for future reference and audit compliance. Prioritize tickets based on impact, urgency, and service-level guidelines; escalate critical issues as needed. Review ticket queues to ensure timely response and resolution across the team.

Supplemental Information

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• Health, dental & vision insurance
• Life insurance
• State of Texas Retirement plans
• Tuition covered at 100% for employees, spouses and/or eligible dependents
• Paid time off – vacation, sick, and holidays

To see more information about the available benefits, please visit: Benefits - Lamar University

Lamar University is An Equal Opportunity Employer

Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003.

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.