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Added 9 hours ago
Vice President Accounting
Lakeshore Recycling Systems LLC
Rosemont, IL
Added 12 hours ago
Apprentice Mechanic
Lakeshore Recycling Systems LLC
Jackson, MI
Added 15 hours ago
Lead MRF Line
Lakeshore Recycling Systems LLC
Northbrook, IL
Added 1 day ago
UN Seasonal Yard Waste Driver
Lakeshore Recycling Systems LLC
West Chicago, IL
Added 1 day ago
Outside Sales Executive
Lakeshore Recycling Systems LLC
Morton Grove, IL
Added 1 day ago
Residential Driver
Lakeshore Recycling Systems LLC
Niles, MI
Added 1 day ago
Transfer Driver
Lakeshore Recycling Systems LLC
Jackson, MI
Must have at least a valid Class A CDL · Must have a valid DOT medical card or obtain prior to hire
Added 1 day ago
Swing Driver
Lakeshore Recycling Systems LLC
Niles, MI
Must have at least a valid Class B CDL · Must have a valid DOT medical card or obtain prior to hire
Added 2 days ago
Supervisor Shop
Lakeshore Recycling Systems LLC
Indianapolis, IN
Added 2 days ago
Commercial Driver
Lakeshore Recycling Systems LLC
North Liberty, IA
Must have at least a valid Class B CDL · Must have a valid DOT medical card or obtain prior to hire
Added 2 days ago
Journeyman Mechanic
Lakeshore Recycling Systems LLC
Monmouth, IL
Added 3 days ago
Account Manager
Lakeshore Recycling Systems LLC
Rockdale, IL
Added 3 days ago
MRF Operator
Lakeshore Recycling Systems LLC
Chicago, IL
Added 3 days ago
Supervisor Operations
Lakeshore Recycling Systems LLC
Minneapolis, MN
Must have a commercial driver’s license (CDL) or willing to obtain one (if supervising drivers)
Added 3 days ago
Shop Clerk
Lakeshore Recycling Systems LLC
Indianapolis, IN
Added 3 days ago
Specialist Collections
Lakeshore Recycling Systems LLC
Rosemont, IL
Added 6 days ago
Container Delivery Driver - Non-CDL
Lakeshore Recycling Systems LLC
Indianapolis, IN
Added 7 days ago
Commercial Driver
Lakeshore Recycling Systems LLC
Monmouth, IL
Must have at least a valid Class B CDL · Must have a valid DOT medical card or obtain prior to hire
Added 7 days ago
Operations Manager
Lakeshore Recycling Systems LLC
Chicago, IL
Added 9 days ago
Commercial Garbage Truck Driver - CDL
Lakeshore Recycling Systems LLC
Indianapolis, IN
Must have at least a valid Class B CDL · Must have a valid DOT medical card or obtain prior to hire
Added 9 days ago
Residential Driver
Lakeshore Recycling Systems LLC
North Liberty, IA
Added 9 days ago
Outside Sales Executive
Lakeshore Recycling Systems LLC
Minneapolis, MN
Added 9 days ago
Dispatcher
Lakeshore Recycling Systems LLC
Minneapolis, MN
Valid driver’s license required; CDL (Class A) preferred
Added 10 days ago
Commercial Driver
Lakeshore Recycling Systems LLC
Jackson, MI
Must have at least a valid Class B CDL · Must have a valid DOT medical card or obtain prior to hire
Added 10 days ago
Shop Clerk
Lakeshore Recycling Systems LLC
Jackson, MI

Closed listing

Lakeshore Recycling Systems LLC

Specialist Customer Experience

Jackson, MI, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: Previous 2-3 years of call center experience
Working hours: 40 hours per week
Posting language: English

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Original job description

Archived listing. The details below describe a past opening.

As a Customer Experience Specialist, you are part of a team supporting and serving our customers and clients through inbound and outbound calls. You will be expected to demonstrate a resourceful and quick thinking mindset that will assist with callers and answer questions in a concise manner as well as providing an exceptional and committed customer experience to our users through phone, email, and chat support

Reports To Customer Experience Manager

Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience
Strive for first-contact resolution with each interaction
Take ownership and tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situations
Collaborate with other team members to ensure consistent and seamless services while also exercising time management and task prioritization
Work with team leaders to identify opportunities to improve processes, products, and services
Update customer information in the system during and after each correspondence
Answer incoming calls from prospective customers to explain services and products offered while providing additional service offerings
Become proficient with client programs and develop product knowledge
Record and verify names, addresses, purchases, and reactions of prospective customers
Handle incoming calls (orders, inquiries, complaints, etc.) and direct calls for further problem resolution if necessary
Participate in learning opportunities for process improvements, time management, and technology skills
Follow company policies and procedures
Special Projects and other duties as needed
High School Diploma or GED
Previous 2-3 years of call center experience
Naturally positive, helpful, and courteous attitude
Willingness to assist with client’s needs
Demonstrable patience and attentiveness in all communication and interactions
Comfortable working in a fast-paced and very active group environment
Able and willing to work cooperatively with team members to build a strong sense of camaraderie and teamwork
Self-motivated to provide top notch customer service
Exceptional verbal and written communication skills
Detail-oriented with strong organizational skills
Ability to think critically and creatively in order to proactively and independently solve problems
General math skills
Maintain a positive and professional attitude and outlook with customers and coworkers
Adhere to attendance and scheduling policies
Excellent Microsoft Word / Excel / Outlook Software Skills
Hours: 40 hours per week plus one to two Saturdays per month

Physical Demands / Environmental Factors

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
Occasionally required to stand and walk
Must frequently lift and/or move up to 10 pounds
Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus
Some regional travel required

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