Benefits
Full-time Benefits Competitive health, dental, and vision insurance Up to $3,000 in tuition reimbursement annually | Professional development and growth opportunities 7.2% Wisconsin Retirement System (WRS) savings - matched dollar for dollar | 403(b) and 457 retirement savings options College paid life and disability insurance | Health and dependent care Flex Spending Accounts Onsite fitness center and walking path | Up to 8 weeks paid New Child Leave Onsite wellness screenings I Relocation assistance available
Lakeshore also offers generous paid time off starting with 15 days of vacation, 9 days of sick time, 6 days of personal leave,10 holidays, and a one-week winter break.
Additional Perks Local discounts on food, entertainment, and events | Discounts on cell phone plans and rental cars Common Read events | Culinary experiences from onsite emerging chefs | Identity theft protection “Dress for your day” | Employee recognition and appreciation events Campus closed six Fridays during the summer
Benefits begin the first of the month coinciding with or following hire. For additional information on our vast array of benefits, read through our benefits guide.
Overview
Responsible for the implementation, testing, deployment, documentation, and maintenance of enterprise applications used throughout the College. Work closely with faculty and staff to assess needs, evaluate options, and implement solutions to support daily operations and the strategic initiatives of the College. Complete technology projects as assigned for the College. Provide an exceptional customer service experience to both internal and external customers throughout every interaction.
REASONABLE ACCOMMODATIONS/ADA: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
Responsibilities
ESSENTIAL JOB FUNCTIONS (Other duties may be assigned):
(65%) ERP Integrations and Security Administration
- Create, test, deploy, and maintain application integrations with the college’s ERP system.
- Manage the on-site technical aspect of the ERP implementation, working closely with end-users and stake holders to support their needs.
- Assist with data integration needs related to ERP and related software.
- Assist ERP Manager in coordinating Lakeshore staff and the College Consortium regarding issues, requests and projects related to applications that interact with the ERP.
- Prioritizing and scheduling assignments to meet team deadlines and goals.
- Create and manage ERP role-based security for the College working in conjunction with ERP Manager and Information Technology
- Provide post-implementation support, including troubleshooting and managing any changes or enhancements.
- Ensure compliance with local, state, and federal regulations.
- Provide technical support for application integrations by investigating operational or systemic problems and identifying and providing resolutions using analytical and programming skills, and other resources as necessary.
- Provide Tier 2, 3, and 4 help desk support related to ERP issues for students, faculty, and staff.
(25%) Application Support
- Develop code, test, deploy, and maintain custom applications that are functional, effective, and professional looking for the audience and the applicable business processes.
- Participate as a project team member to complete Lakeshore technology projects.
- Work directly with internal teams to understand integration and security requests and gather business requirements.
- Be able to explain complex IT concepts in simple terms.
(10%) Administration
- Recommend and draft updates to Lakeshore technology policies and procedures.
- Participate in events, committees, and meetings.
- Complete required job-related training.
- Maintain a schedule of maintenance tasks, conduct maintenance, and document all work performed.
Qualifications
EDUCATION AND EXPERIENCE:
- Bachelor's degree from an accredited college or university in a related discipline required.
- Two to three years related occupational experience required.
- Experience in ERP software packages and integrations with 3rd party software preferred. Note: May consider candidates with alternative combinations of education and experience consistent with the College’s equivalency guidelines.
KNOWLEDGE, SKILLS, AND ABILITIES:
KNOWLEDGE:
- Knowledge of Lakeshore’s mission, vision, strategic direction, and standards of excellence.
- Knowledge of established best practices surrounding system integrations.
- Modern ERP solutions for the higher education space
- Knowledge of security standards, policies, and guidelines related to SaaS applications.
- System software and hardware applications, network systems, and system infrastructure.
SKILLS:
- Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, etc.)
- SQL, Java, PERL, Python, and other scripting language skills.
- Proficiency in data serialization formats, specifically JSON and XML, for API integration and configuration management.
- Excellent written and verbal communication skills.
- Strong organizational and time-management skills.
- Effective interpersonal skills and customer service skills.
- Strong critical thinking and problem-solving skills.
ABILITIES:
- Adapt quickly to new and changing technology.
- Perform work accurately and thoroughly, with a high level of accountability and attention to detail.
- Work independently, as part of a team and/or with minimal supervision.
- Present self in a professional, ethical, and respectful manner at all times.
- Use discretion and maintain a high level of confidentiality.
- Prioritize and manage multiple projects or tasks, maintaining deadlines.
- Establish and maintain effective working relationships and relate successfully with staff, students and all stakeholders.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
- While performing the duties of this job, the employee is regularly required to sit and talk or hear.
- The employee frequently is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
- The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
- The employee must occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Work environment may require multi-tasking.
- The noise level in the work environment is usually moderate.
This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required, other duties may be assigned as needed. Duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives.
ESSENTIAL JOB FUNCTIONS (Other duties may be assigned):
(65%) ERP Integrations and Security Administration
- Create, test, deploy, and maintain application integrations with the college’s ERP system.
- Manage the on-site technical aspect of the ERP implementation, working closely with end-users and stake holders to support their needs.
- Assist with data integration needs related to ERP and related software.
- Assist ERP Manager in coordinating Lakeshore staff and the College Consortium regarding issues, requests and projects related to applications that interact with the ERP.
- Prioritizing and scheduling assignments to meet team deadlines and goals.
- Create and manage ERP role-based security for the College working in conjunction with ERP Manager and Information Technology
- Provide post-implementation support, including troubleshooting and managing any changes or enhancements.
- Ensure compliance with local, state, and federal regulations.
- Provide technical support for application integrations by investigating operational or systemic problems and identifying and providing resolutions using analytical and programming skills, and other resources as necessary.
- Provide Tier 2, 3, and 4 help desk support related to ERP issues for students, faculty, and staff.
(25%) Application Support
- Develop code, test, deploy, and maintain custom applications that are functional, effective, and professional looking for the audience and the applicable business processes.
- Participate as a project team member to complete Lakeshore technology projects.
- Work directly with internal teams to understand integration and security requests and gather business requirements.
- Be able to explain complex IT concepts in simple terms.
(10%) Administration
- Recommend and draft updates to Lakeshore technology policies and procedures.
- Participate in events, committees, and meetings.
- Complete required job-related training.
- Maintain a schedule of maintenance tasks, conduct maintenance, and document all work performed.
EDUCATION AND EXPERIENCE:
- Bachelor's degree from an accredited college or university in a related discipline required.
- Two to three years related occupational experience required.
- Experience in ERP software packages and integrations with 3rd party software preferred. Note: May consider candidates with alternative combinations of education and experience consistent with the College’s equivalency guidelines.
KNOWLEDGE, SKILLS, AND ABILITIES:
KNOWLEDGE:
- Knowledge of Lakeshore’s mission, vision, strategic direction, and standards of excellence.
- Knowledge of established best practices surrounding system integrations.
- Modern ERP solutions for the higher education space
- Knowledge of security standards, policies, and guidelines related to SaaS applications.
- System software and hardware applications, network systems, and system infrastructure.
SKILLS:
- Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, etc.)
- SQL, Java, PERL, Python, and other scripting language skills.
- Proficiency in data serialization formats, specifically JSON and XML, for API integration and configuration management.
- Excellent written and verbal communication skills.
- Strong organizational and time-management skills.
- Effective interpersonal skills and customer service skills.
- Strong critical thinking and problem-solving skills.
ABILITIES:
- Adapt quickly to new and changing technology.
- Perform work accurately and thoroughly, with a high level of accountability and attention to detail.
- Work independently, as part of a team and/or with minimal supervision.
- Present self in a professional, ethical, and respectful manner at all times.
- Use discretion and maintain a high level of confidentiality.
- Prioritize and manage multiple projects or tasks, maintaining deadlines.
- Establish and maintain effective working relationships and relate successfully with staff, students and all stakeholders.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
- While performing the duties of this job, the employee is regularly required to sit and talk or hear.
- The employee frequently is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
- The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
- The employee must occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Work environment may require multi-tasking.
- The noise level in the work environment is usually moderate.
This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required, other duties may be assigned as needed. Duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives.