Information Technology (IT) Technician

Information Technology (IT) Technician Are you a skilled IT professional who enjoys solving complex technical challenges while delivering exceptional customer service? We are seeking an experienced Information Technology Technician to join our dynamic team and play a critical role in maintaining the performance, reliability, and security of our technology environment. In this hands-on role, you will provide advanced technical support to end users, troubleshoot hardware, software, network, and security-related issues, support virtualization and Microsoft-based systems, and serve as the next level of escalation for Help Desk operations. You will also contribute to key IT projects, create and maintain technical documentation, and help drive continuous improvement across our technology infrastructure. The ideal candidate is a team-oriented problem solver with at least three years of IT support experience, strong troubleshooting skills, and a passion for learning emerging technologies. Experience with Microsoft environments, VMware or Citrix virtualization, Cisco networking, Linux systems, audio/video technology, and point-of-sale systems is highly desirable. We value professionals who communicate effectively, take initiative, embrace challenges, and are committed to delivering outstanding service to both internal and external customers. Candidates must be willing to work flexible schedules, including weekends and holidays as needed, obtain and maintain a gaming license through the Pueblo of Laguna Gaming Control Board, maintain a valid New Mexico driver's license, and successfully pass a pre-employment drug and alcohol screening. Join us and be part of a collaborative team where your technical expertise and commitment to excellence make a meaningful impact every day.