Branch Manager

At LAFCU, we believe in People Helping People. We’re seeking a Branch Manager who brings a passion for developing employees, building relationships, and delivering an exceptional member experience.

Reporting to the Chief Experience Officer, you’ll lead a productive, engaged team while overseeing daily branch operations, supporting business goals, and representing LAFCU in the community.

What You’ll Do

• Lead and develop your team: Train employees, provide ongoing feedback, conduct quarterly coaching sessions and annual performance reviews, and address performance concerns.

• Drive branch success: Monitor individual and branch goals, productivity, profitability, and budget performance. Coach employees to achieve results while delivering quality member service.

• Manage daily operations: Coordinate staffing and schedules, balance workloads, reduce wait times, and ensure employees fulfill their responsibilities.

• Communicate effectively: Hold regular team meetings, share organizational updates, and establish clear, consistent expectations.

• Support members: Resolve complex concerns and evaluate member and loan applications and requests for products and services within established authority and guidelines.

• Maintain security and compliance: Ensure employees follow policies and security procedures, prepare staff for emergency responses, support audits, and address findings.

• Build community relationships: Represent LAFCU through community engagement and volunteer opportunities.

• Lead improvements: Coordinate projects and recommend changes that strengthen operations, teamwork, and the member experience.

• Maintain a professional, welcoming branch environment and communicate facility maintenance needs.

Requirements

What You’ll Bring

• Five to Ten years of similar or related experience.

• A bachelor’s degree or formal industry-recognized certifications considered equivalent to a bachelor’s degree in Finance or Business.

• Strong leadership, coaching, and communication skills.

• The ability to build relationships, resolve conflicts, and handle sensitive information with discretion.

• Strong organizational skills and the ability to manage competing priorities.

• Knowledge of applicable credit union regulations, policies, and procedures.

• Proficiency with Microsoft Word, Excel, and standard office technology.

• Availability for frequent travel between branch locations with travel times up to one hour.