ACH Manager

The ACH Manager leads LAFCU’s daily Automated Clearing House operations and helps rebuild and strengthen the ACH program. This hands-on role combines processing oversight, exception research, procedure development, staff training, and team coordination to deliver accurate, timely, and dependable service. The manager partners with Finance leadership and other departments to improve workflows, reinforce controls, and keep employees informed and accountable as processes change.

• Oversee ACH processing, including file transmission, origination, settlement, balancing, returns, Notifications of Change, reversals, and exceptions.

• Research and resolve missing files, rejected transactions, and discrepancies with staff, vendors, and other departments.

• Improve workflows and maintain clear procedures, job aids, and training materials.

• Coordinate assignments, staffing coverage, coaching, and cross-training.

• Maintain compliance with Nacha rules, regulatory requirements, and LAFCU policies; support audits and resolve findings.

• Use Symitar and Excel for transaction research, reconciliation, exception tracking, and reporting; support system testing and improvements.

• Maintain continuity and escalation plans, coordinate recovery from disruptions, and communicate priorities and operational updates.

• Perform other duties as assigned.

Performance Expectations

• Complete processing accurately and on time, with prompt resolution or escalation of exceptions.

• Deliver workflow improvements within agreed timelines and reduce recurring errors.

• Keep procedures current and maintain employee proficiency and backup coverage.

• Follow required controls and address audit findings promptly.

• Communicate timely updates and maintain tested continuity plans.

Requirements

Qualifications

• At least three years of directly related ACH experience in a financial institution; three to five years targeted.

• Accredited ACH Professional (AAP) certification held or actively in progress.

• Hands-on knowledge of ACH processing, reconciliation, exception research, and Nacha Operating Rules.

• Working proficiency with Symitar and Microsoft Excel.

• Strong communication, organization, problem-solving, and relationship-building skills.

• Ability to document procedures, train employees, delegate work, and manage deadlines with discretion and sound judgment. Formal management experience is not required.

Work Schedule

This remote, exempt role requires availability beginning at 7 a.m. and coverage for ACH deadlines, including files processed around 5 p.m. Work follows the Federal Reserve processing calendar. Evening, weekend, overtime, on-call, and travel responsibilities may apply.