Website Support Supervisor

Dealership:

L0021 LAD Advertising

Lithia & Driveway | Website Support Supervisor

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

The Supervisor, Website Support leads a team of Website Support Specialists responsible for supporting dealership websites, digital integrations, inventory feeds, lead delivery, and other critical website services.

This is a hands-on leadership role. In addition to coaching and supporting the team, you'll manage website support for an assigned group of stores, help troubleshoot technical issues, monitor service levels and ticket volume, and partner with internal teams and external providers to keep dealership websites operating accurately and efficiently.

Target Hiring Range: $65,000-95,000 DOE

What You'll Do

• Lead, coach, and support a team of Website Support Specialists, reinforcing service standards, SLAs, processes, and effective dealership communication.
• Help resolve escalated website and technical issues, including inventory feeds, CRM integrations, lead delivery, domains/DNS, call tracking, and other website-related services.
• Manage website support for an assigned group of dealerships while balancing supervisory responsibilities.
• Monitor Freshdesk ticket volume, workload, overtime, schedules, time off, and team coverage, including the IRC on-call schedule.
• Partner across teams to ensure smooth handoffs, effective prioritization, and timely resolution of dealership needs.
• Support website builds, transitions, maintenance, OEM requirements, dealership acquisitions, divestitures, closures, and DBA changes.
• Monitor assigned virtual showrooms and troubleshoot issues impacting performance or functionality.
• Partner with account managers, merchandising teams, artists, and external providers on website and digital marketing initiatives.
• Coach team members and identify opportunities that support continued learning and career growth.
• Ensure website support maintains each dealership's franchise requirements and local brand identity.

What You'll Bring

• 3+ years of relevant experience or a bachelor's degree.
• Previous leadership, supervisory, or team-lead experience with the ability to coach and support others.
• Strong technical aptitude, including experience working with website platforms, system integrations, databases, or related digital technologies.
• Ability to prioritize multiple requests and maintain a sense of urgency in a fast-paced environment.
• Strong organization and time-management skills, with the ability to work independently and collaboratively.
• Ability to learn and effectively use ticketing, workflow, and project-management systems.
• Strong communication skills and the ability to partner effectively with both technical and non-technical teams.

Total Rewards At Lithia & Driveway, we believe in pay transparency. Actual compensation will be determined based on factors such as experience, skills, job-related knowledge, and geographic location. Final pay decisions are made through the interview process and in accordance with applicable pay equity and transparency laws. We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays
• PTO: 80 hours front-loaded on day 1
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.