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Senior CRA II
Actalent
Kansas City, MO
- $63.5 to $64.9 USD / hour
Job Title: Senior Clinical Research Associate II
Added 1 min ago
Service Manager
Bridgestone Americas
Kansas City, MO
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
Added 1 min ago
Finance Solutions - Digital Revenue Operations - Senior Associate
PwC
St. Louis, MO · Kansas City, MO
As a Finance Solutions - Digital Revenue Operations - Senior Associate you will focus on Zuora consulting services, helping clients improve quote-to-revenue processes through analysis,…
Added 3 mins ago
Team Lead I
William Harvey Company
Omaha, NE
…areas per standard operating procedure (SOP) to ensure each associate follows the procedural compliance, product conformance to specifications and accurate documentation. Verify accuracy of…
Added 3 mins ago
TB
Relationship Banker- Pikesville Town Center
Truist Bank
Pikesville, MD
- $45,760 to $65,000 USD / year
1. Exercises advanced proficiency with routine client maintenance requests, problem resolution and advanced sales functions regarding deposit, credit, convenience and other product and…
Added 3 mins ago
Relationship Banker/Sr. Relationship Banker - Harrisburg Area
Truist Bank
Hershey, PA
1. Exercises advanced proficiency with routine client maintenance requests, problem resolution and advanced sales functions regarding deposit, credit, convenience and other product and…
Added 4 mins ago
Specialist - Relationship
Texas Dow Employees Credit Union
United States
Problem Resolution: Owns Member issues through resolution. Troubleshoots and resolves inquiries in a timely, friendly and accurate manner. Escalates Member feedback to Management and makes…
Added 5 mins ago
Warehouse Associate/ Delivery Driver
Legendary Services
New Hope, MN
Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
Added 5 mins ago
Relationship Banker I - Opelika Main Branch - Opelika AL
Regions Bank
Auburn, AL
…information changes, PIN reset requests, reordering checks, and basic problem…
Added 5 mins ago
Relationship Banker I - Bellevue Branch
Regions Bank
Nashville, TN
…information changes, PIN reset requests, reordering checks, and basic problem…
Added 5 mins ago
Philanthropic Solutions Advisor
Regions Bank
Jackson, MS · Little Rock, AR
Oversees and provides exceptional service for client relationships, including following issues through to resolution, meeting deadlines, and anticipating strategic client needs including…
Added 5 mins ago
Relationship Banker I - PT 20 hour - Richland
Regions Bank
Jackson, MS
…information changes, PIN reset requests, reordering checks, and basic problem…
Added 8 mins ago
AI
Human Resources Generalist
AVANCE Inc
San Antonio, TX
- $52,593 to $78,890 USD / year
Manage assigned HR service requests, ensuring timely resolution and accurate documentation.
Added 10 mins ago
Service Program Coordinator
Nortek Air Solutions, LLC
Oklahoma City, OK
…activities, processing orders and quotes, and ensuring timely resolution of customer and operational…
Added 10 mins ago
Hospital Operations Supervisor
Agiliti Health, Inc.
United States
Associate’s or Bachelor’s degree preferred or equivalent work experience.
Added 16 mins ago
TF
Center Store Lead
The Fresh Market Inc
Midlothian, VA
- $15.19 to $16.48 USD / hour
Excellent communication, problem-solving, and conflict resolution skills.
Added 18 mins ago
4C
MEMBER SOLUTIONS SPECIALIST
4Front Credit Union
Traverse City, MI
- $20.22 to $25.27 USD / hour
Similar Titles: Collections Representative, Collections Agent, Collections Associate Collections Coordinator, Collections Account Specialist, Account Resolution Specialist, Account…
Added 19 mins ago
GD
Service Desk Specialist - Secret Clearance Required
General Dynamics Information Technology
Arlington, VA
- $24.52 to $33.18 USD / hour
Provide regular status updates regarding incident troubleshooting and resolution.
Added 19 mins ago
Billing Specialist II
Rocking Horse Community Health Center
SPRINGFIELD, OH
This position is responsible for managing more complex billing functions, including claim resolution, denial management, and payer-specific requirements. This role requires the ability to…
Added 19 mins ago
Associate - Product Operations, Flights Fulfillment
Capital One
McLean, VA · Richmond, VA
As a Product Operations Associate supporting Flights Fulfillment, you’ll help support the operational health, servicing quality, and post-booking performance of Capital One’s Flights…
Added 19 mins ago
Associate - Product Operations, Flights Inventory
Capital One
McLean, VA · Richmond, VA
As a Product Operations Associate supporting Flights Inventory, you’ll help support the operational health, quality, and performance of Capital One’s Flights platform. You’ll work closely…
Added 19 mins ago
Finance Solutions - Digital Revenue Operations - Senior Associate
PwC
Richmond, VA
As a Finance Solutions - Digital Revenue Operations - Senior Associate you will focus on Zuora consulting services, helping clients improve quote-to-revenue processes through analysis,…
Added 21 mins ago
Administrative Assistant
RIVER VALLEY CHILD DEVELOPMENT SERVICES INC
Parkersburg, WV
Excellent interpersonal, negotiation, problem solving, and conflict resolution skills.
Added 21 mins ago
CG
Technical Support Associate - Accounting
CDK Global, LLC
Hoffman Estates, IL · TX · Portland, OR · OH
- $30 to $35 USD / hour
Assesses issues and troubleshoots using technical knowledge and problem-solving skills to establish a course of action assuring a timely resolution to customer inquiries
Added 22 mins ago
AE
Service Ops Specialist
American Enterprise Investment
Minneapolis, MN
- $54,400 to $81,600 USD / year
…international payments in various forms, cash forecasting and issue resolution while ensuring compliance with established policies, procedures and regulatory…

Labcorp

Customer Service Support Representative - INBOUND

Plainview, NY, United States

$17.75 to $23 USD / hour

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Job details

Pay: $17.75 to $23 USD / hour
Experience: · 1+ years’ experience with software (e.g., Microsoft Office, Verint, Salesforce, LIS).
Posting language: English
Posted: Oct 29, 2026

Original job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

LabCorp is seeking a remote Customer Service Representative to join our team!

Schedule:

MONDAY - FRIDAY ALTERNATING WEEKENDS

10AM - 630PM EASTERN STANDARD TIME

Job Duties/Responsibilities

· Act as a liaison between LabCorp, customers, and patients.

· Maintain understanding of lab operations across departments.

· Resolve routine requests using internal systems and procedures.

· Communicate professionally with internal and external customers.

· Clarify and confirm customer needs to provide solutions.

· Meet productivity, quality, and service standards.

· Identify root causes and help prevent recurring issues.

· Multi-task effectively.

· Research and resolve complex inquiries using databases.

· Review test forms for accuracy and correct discrepancies per standard operating procedures.

· Support initiatives to improve customer satisfaction and performance.

· Maintain accurate records and CRM data in compliance with HIPAA.

· Troubleshoot basic technical issues to minimize disruptions.

· Participate in activities designed to improve customer satisfaction and · business performance.

Minimum Qualifications

· High school diploma or GED equivalent

· 2 or more years’ experience in a customer service role

· 1 or more years’ experience working in a contact center/call center environment.

Preferred

· Associate degree

· 1 or more years’ experience with a medical background

· 1 or more years’ experience working in the healthcare industry, such as a physician's office or a hospital.

Additional Job Standards

· Reliable internet with compatible provider (minimum 50 Mbps download speed).

· 1+ years’ experience with software (e.g., Microsoft Office, Verint, Salesforce, LIS).

· HIPAA-compliant, distraction-free workspace.

· Strong computer skills, including multitasking across systems and typing proficiency.

· Ability to troubleshoot and resolve basic technical issues independently.

· Strong verbal/written communication with active listening skills.

· Courteous with a strong customer service focus.

· Experience with Laboratory Information Systems

· Organized with effective time management in a multitasking environment.

· Self-motivated and able to learn/apply new processes and systems.

· Strong critical thinking and problem-solving skills.

· Takes ownership to ensure issue resolution.

· Team-oriented with ability to collaborate effectively.

· Flexible and responsive to changing priorities and workloads.

· Maintains professionalism in all customer interactions.

· Knowledge of medical terminology used in a clinical setting

This position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide patient test results, technical information such as specimen requirements and test turnaround times, or investigate complex problems and provide resolutions, all while ensuring a world-class customer experience. The ideal candidate will be a superb communicator, passionate about customer service and patient care, proficient with computer navigation and typing, and can thrive in a fast-paced environment. Due to system compatibility and security protocols, certain ISPs may not support required VPN device or device management tools.

APPLICATION WINDOW CLOSES: 10/31/2026

Pay Range $17.75/hr - $23.00/hr

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here (https://careers.labcorp.com/global/en/us-rewards-and-wellness) .

If you are looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (https://careers.labcorp.com/global/en/accessibility) or contact us at Labcorp Accessibility. (Disability_apply@LabCorp.com) For more information about how we collect and store your personal data, please see our Privacy Statement (https://www.labcorp.com/about/web-privacy-policy) .

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More about this job

Skills

Customer service
Research
Regulatory compliance
Troubleshoot
Microsoft Office
Salesforce
LIS
Computer skills
Multitasking
Communication skills
Active listening
Time management
Critical thinking
Problem solving
Medical terminology
Customer experience
Patient care
VPN

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