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Lab Alley

Shipping Supervisor

Austin, TX, United States

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Job details

Experience: 2+ years of experience in a lead or supervisory role with a proven ability to coach and mentor others.
Posting language: English
Posted: Nov 2, 2026

Original job description

The Opportunity

We have a vision to be the Amazon of chemicals and seek top talent to participate in our continued growth. Our Shipping Supervisor is an integral part of reaching our growth goals.

We buy chemicals in bulk and put them into smaller containers for our customers. Our customers are across highly regulated industries such as pharmaceutical, food and beverage, and transportation. Therefore, accuracy is key.

The Shipping Supervisor will be a player-coach role focused on packaging, labeling, and ensuring the Shipping Associates are focused on quality, accuracy, and timeliness. This is a closely knit team who really enjoy working with each other. Although the work is fast-paced, safety and accuracy come before speed.

If you are an organized, efficient team leader who is willing to learn and work hard in a fast paced environment; this position can be the growth opportunity of a lifetime.

Essential Responsibilities

Leadership & Team Development

Leadership & Development: Develop shipping associates to new skill levels to support their compensation growth and productivity.
Accountability & Targets: Establish clear accountability on daily and weekly targets.
Training: Train packaging associates how to package in a regulated environment.

Operations & Process Management

Process Efficiency: Ensure the packaging/shipping area is operating as efficiently as possible.
Metrics & KPIs: Collect and track shipping associate KPI data.
System & Software Proficiency: Ability to adapt to new technology quickly
Operational Support: Assist with printing, picking, packing, and monitoring order queues as needed.

Compliance & Quality Control

Quality & Compliance: Follow and ensure others are in compliance with all company policies regarding packaging.
Quality Control: Identify and remove defective items before they are shipped to customers.
Supplier Standards: Ensure all company packaging and supplier closure instructions are being upheld.
Safety & Housekeeping: Work within and make sure associates are working within safety and housekeeping guidelines.
Dangerous Goods Management: Maintain records associated with dangerous goods inspections, rejections, and violations.
Regulatory & Compliance Specifics: Strictly adhere to DOT, IATA, and 49 CFR standards for all regulated shipments.

Cross-Functional Collaboration

Cross-Functional Collaboration: Work with Operations and Fulfillment leaders to resolve shipping-related issues or discrepancies in a timely manner.
Customer Service Collaboration: Coordinate regularly with Customer Care on order statuses, tracking updates, and resolving discrepancies.
Inventory & Supplies Integration: Monitor shipping supply stock levels and coordinate with the Inventory Specialist for packaging supplies and cycle counts.
Perform other duties as assigned.

Qualifications & Expertise

Must have prior experience as a shipping leader preferably in ecommerce, high volume, and/or regulated environments.
2+ years of experience in a lead or supervisory role with a proven ability to coach and mentor others.
Strong ability to follow verbal and written instructions effectively.
Ability and willingness to comply with and enforce all regulatory safety and environmental requirements.
Proven focus on accuracy and detail.
Hazmat experience preferred.
Familiarity with UPS Worldship and ERP/WMS platforms (e.g., Finale, Adobe) is a plus.

Physical Requirements

Must be able to lift/move up to 50 pounds frequently.
Frequently perform tasks requiring climbing, bending, crawling, kneeling, and crouching.
Must wear required PPE, including safety glasses, masks/respirators, gloves, goggles, and steel-toe work shoes with rubber soles.
Ability to stand and walk for extended periods.
Ability to hear, understand, and distinguish speech and other sounds safely.
Must be able to use arms and hands for tasks such as reaching, signaling, grabbing, lifting, turning, pushing, and pulling.

About Us

Inc. 5000 recently awarded/recognized Lab Alley as one of the fastest-growing private companies in America! We are also one of the fastest growing e-commerce companies in Austin, TX! We provide easy access to essential chemicals – on-budget, on-time, every time.

Think Amazon for Chemicals!

Our Workplace Culture

Our core values are an integral part of our success defining who we are.

We bring our core values to life in everything we do at Lab Alley. Therefore, every hire is aligned with our core values:

CARE:

We care about people and take pride in our work.

COMMITMENT:

We believe success is characterized by our commitment to continuous improvement.

GENUINE:

We believe in being real, authentic, and direct with those around us.

GROWTH:

Lab Alley encourages continual learning and leads with curiosity.

INITIATIVE:

To be successful, we always strive to make things happen!

INNOVATION:

Lab Alley is driven by a relentless pursuit of innovation, constantly seeking new ideas, technologies, and approaches to enhance the experiences of our customers.

WORK ETHIC:

We believe a strong work ethic is about being fully engaged, resilient, and focused on tasks to ensure each project receives attention and consideration.

We Give Back!

With every purchase a customer makes through our eCommerce website, we work with Ecodrive to plant a tree. This helps reduce the carbon footprint, improves coastlines, improves socio-economic conditions and so much more. Read more about that here.

Benefits

Medical

Dental

Vision

Short Term Disability

Life & Accidental Death & Dismemberment

Supplemental Health Insurance

Wellness program

Employee discount program

401k

Paid time off

Organized team events

Professional development

Career growth opportunities

Schedule & Reporting Details

Full-time 40 hours per week with occasional overtime.

8-5 M-F

*NOTE* Lab Alley uses E-Verify for all positions.

*NOTE* Lab Alley does a background check for all positions.

Reports to Operations Manager

Don't meet every single requirement? Studies have shown that members from some under-represented groups are less likely to apply for jobs if they don't meet every single qualification. At Lab Alley, we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles, and we are excited about hearing from you. Lab Alley is an equal opportunity employer and considers all applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Please note: Lab Alley is not accepting unsolicited resumes or candidate submissions from staffing agencies for this position. In the absence of a signed agreement with Lab Alley's People Operations leader, no fee will be paid for any candidates submitted by agencies. All unsolicited resumes will be considered the property of Lab Alley. Agencies should not reach out to our team members. To see if we are establishing new relationships with agencies you may send your information to people@laballey.com

Must pass pre-employment background check

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More about this job

Skills

Packaging
Leadership
Team building
Regulatory compliance
Quality control
Housekeeping
Inspection
Collaboration
Customer service
UPS WorldShip
ERP
WMS

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