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Added 2 mins ago
CC
Senior Business Transformation Manager
Centene Corporation
Jefferson City, MO
- $107,700 to $199,300 USD / year
…experience. 5+ years of experience in at least two of the following: process improvement/transformation, business/financial analysis, external consulting/auditing/risk analysis, customer…
Added 2 mins ago
CC
Senior Business Transformation Manager
Centene Corporation
Jefferson City, MO
- $107,700 to $199,300 USD / year
…experience. 5+ years of experience in at least two of the following: process improvement/transformation, business/financial analysis, external consulting/auditing/risk analysis, customer…
Added 2 mins ago
CC
Senior Business Transformation Manager
Centene Corporation
Jefferson City, MO
- $107,700 to $199,300 USD / year
…experience. 5+ years of experience in at least two of the following: process improvement/transformation, business/financial analysis, external consulting/auditing/risk analysis, customer…
Added 12 mins ago
AT
Automotive Foreman
Auto Truck Group, LL
Centennial, CO
- $110,000 to $125,000 USD / year
Experience coaching, mentoring, and developing technicians through ongoing training, performance feedback, and process improvement initiatives
Added 12 mins ago
BE
Sales Team Manager (on-site)
Bish Enterprises
Giltner, NE
- $55,000 to $100,000 USD / year
Bish Enterprises is seeking a hands-on, performance-driven Sales Team Manager to lead and strengthen our sales organization. This role is designed for a leader who is comfortable managing…
Added 15 mins ago
MS
Advanced Manufacturing Planning Specialist - Bloomington, MN
Military Spouse Jobs & VetJobs
United States
- $91,193 USD / year
Communicate with Deputy Program Manager of Operations when schedule commitments cannot be met and provide updates as needed
Added 15 mins ago
MS
Team Lead - Daylight (4x10's) - Jonesville, SC
Military Spouse Jobs & VetJobs
United States
- $29 to $32 USD / hour
…requirements/order rates, ensuring that the lean production process is running as designed, and applying continuous improvement of the process to meet safety, quality, delivery, and cost…
Added 17 mins ago
J
Senior Enablement Manager - API
Jobgether
Remote, United States
- $132,000 to $155,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Enablement Manager – API based in the United States.
Added 17 mins ago
Inpatient Coding Quality Manager
Jobgether
Remote, United States
…steps. Our partner is looking for an Inpatient Coding Quality Manager based in the United…
Added 32 mins ago
FP&A Manager
Nexthink
Boston, MA
Reporting to the Director FP&A, the FP&A Manager will serve as a strategic finance business partner to global business functions while supporting corporate FP&A activities, including…
Added 47 mins ago
VH
Medical Records Technician (CDIS Outpatient)
Veterans Health Administration
Remote, United States
- $61,722 to $80,243 USD / year
…patients under the Veterans Equitable Resource Allocation (VERA) program that categorizes all VA patients into specific classes representing their clinical conditions and resource…
Added 47 mins ago
VH
Med Rec Tech (Med Coder)
Veterans Health Administration
Remote, United States
- $55,882 to $72,644 USD / year
…patients under the Veterans Equitable Resource Allocation (VERA) program that categorizes all VA patients into specific classes representing their clinical conditions and resource…
Added 50 mins ago
FS
Forester
Forest Service
Coeur d'Alene, ID
- $75,068 to $97,593 USD / year
…operating plans; determines financial needs of the resource program and prepares recommendations for budgetary requirements of equipment, material, and personnel. | Responsible for the…
Added 50 mins ago
VH
Chaplain
Veterans Health Administration
San Antonio, TX
- $90,823 to $118,072 USD / year
Lead and participate in complex projects, program initiatives, task groups, and quality improvement activities supporting Chaplain Service operations and organizational priorities.
Added 50 mins ago
FS
Forester
Forest Service
Kalispell, MT · Hamilton, MT
- $89,508 to $116,362 USD / year
Plans, evaluates, and provides professional leadership to the overall Forest Timber Sale Administration Program and assures work meets Forest and Regional standards. | Participates as an…
Added 50 mins ago
FS
Forester
Forest Service
Helena, MT · Bozeman, MT · Billings, MT · Yreka, CA
- $74,678 to $116,362 USD / year
The incumbent serves as the timber program manager in the Vegetation Management/Natural Resources staff area.
Added 50 mins ago
VH
Registered Nurse- Outpatient Cardiology
Veterans Health Administration
Loma Linda, CA
- $103,350 to $186,937 USD / year
…education, orientation, competencies and providing quality improvement and enhance outcomes utilization. This nurse integrates specialty care knowledge, skills, abilities, and judgment and…
Added 50 mins ago
VH
Psychiatrist
Veterans Health Administration
Salem, OR
- $145,000 to $335,000 USD / year
Assists the Team Leader and/or Program Director in the execution of ongoing program evaluation and data-driven quality improvement projects to monitor the effectiveness of the clinical…
Added 50 mins ago
VH
Medical Records Technician (Coder - Inpatient)
Veterans Health Administration
Lexington, KY
- $38,163 to $76,144 USD / year
Clinical Documentation Improvement Certification through AHIMA or ACDIS.
Added 50 mins ago
CN
Supervisory Embedded Integrated Prevention Coordinator
Commander, Navy Installations Command
Keyport, WA
- $100,602 to $117,370 USD / year
…coordination for all aspects of the afloat integrated prevention…
Added 50 mins ago
MN
Senior Construction Manager - New York
Micron New York Semiconductor Manufacturing LLC
Clay, NY
- $148,000 to $258,000 USD / year
Establish and monitor cost and quality goals, using benchmarking, continuous improvement, and AI-enabled tools to find opportunities for greater efficiency, quality, and cost reduction
Added 52 mins ago
VH
Registered Nurse- Outpatient Mental Health (Murfreesboro)
Veterans Health Administration
Nashville, TN
- $81,958 to $141,398 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 52 mins ago
VH
Registered Nurse-Home Based Primary Care Outpatient Staff
Veterans Health Administration
Scottsburg, IN
- $74,486 to $133,592 USD / year
…coordination, as it pertains, to Veterans, their care within the HBPC Program and is responsible for case management, assessment, triage, Veteran education, resource coordination,…
Added 52 mins ago
VH
CLINICAL PHARMACIST
Veterans Health Administration
Hines, IL
- $142,007 to $184,613 USD / year
…Health-Systems Pharmacists (ASHP) and set forth by the residency program…
Added 52 mins ago
VH
CLINICAL PHARMACIST
Veterans Health Administration
Hines, IL
- $142,007 to $184,613 USD / year
…Health-Systems Pharmacists (ASHP) and set forth by the residency program…

La-Z-Boy Incorporated

Consumer Experience Supervisor

Monroe, MI, United States

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Job details

Experience: Bachelor’s degree in Business, Communications or related field or 2-4 years of equivalent experience.
Posting language: English
Posted: Nov 9, 2026

Original job description

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.

If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.

WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Summary:

Oversees the complete consumer experience process and ensures the highest level of consumer satisfaction. Leads a team of customer service representatives and ensures the enhancement of the customer service process. The Consumer Experience Supervisor will be a brand ambassador focused on delivering an exceptional consumer experience. This position will work closely with the field service technicians, operations, Dayton service center, retail, residential, wholesale, and order support. Must thrive in a challenging and fast paced atmosphere where prioritizing and multi-tasking are the norm. Must be self-driven, customer focused, and able to make quick decisions with limited information. Exceptional attention to detail and organizational skills are mandatory.

Job Description:

KEY RESPONSIBILITIES:

Manage the full post-sale consumer experience by leading a team of customer service representatives (CSRs), team development, and process improvement
Create development plans for individual team members while driving specific task teams towards achievement of defined goals
Recruit, hire, train, and develop a team focused on delivering a seamless consumer experience and being an ambassador for our brand
Acts as a conduit for support and lead escalation specialist for assigned distribution center DMA
Works with CSRs on handling escalated customer issues involving tact, discretion, persuasion, and negotiation.
Identifies, develops, and implements process improvement opportunities to improve operating efficiencies. Leads special project teams to bring measurable results.
Builds and maintains relationships with business partners. Participates in scheduled Market Sales Manager (MSM) and dealer calls and sends updates as required.
Develops and defines process documentation, performance expectations, and reporting guidelines to ensure operational consistency.

SCOPE & IMPACT:

Consumer Experience Supervisors provide customer service support for independently owned licensees, wholesale dealers, and retail-owned furniture galleries. Supervisors are responsible for the wellbeing of the customer from the time the service case is opened through completion of repair. This role is responsible for a team of 20+ CSRs.

MINIMUM REQUIREMENTS:

Bachelor’s degree in Business, Communications or related field or 2-4 years of equivalent experience.
Strong proficiency and experience in Microsoft Office Suite.
Demonstrated capability in handling complex problems
Ability to recognize issues, problems, and process improvements
Self-motivated to solve problems, keep teams on track and the ability to adapt

PREFERRED REQUIREMENTS:

5+ years of leading high-performing teams
Experience leading remote workforce
Call center experience
Experience in multiple systems including E1 or RMS

SUPERVISORY RESPONSIBILITIES: Responsible for managing a team of 20+ CSRs and to undertake the following employment actions: hiring, termination, corrective action and performance reviews.

PHYSICAL DEMANDS/WORK ENVIRONMENT: Office environment / no specific or unusual physical or environmental demands.

OUR PURPOSE:

We are La-Z-Boy Incorporated. Get comfortable with taking your work personally. Get comfortable with uncompromising quality. Get comfortable with caring about your colleagues and the consumers we serve. When people are comfortable, they are free to be themselves; to be fearless. When people are comfortable, they put others at ease and are more welcoming to different people and perspectives. When people are comfortable, they collaborate in meaningful ways. Being comfortable brings out the best in us. We believe in the transformational power of comfort

OUR VALUES:

Courage – We aren’t afraid to try something new

We are results oriented and can-do hard things.
We do what is right.
We challenge the status quo.

Curiosity – We are relentless in our mission to understand our business and consumers

We ask questions and explore every opportunity.
We embrace change.
We test and learn.

Compassion – We honor our almost 100-year legacy that was built on family

We lead with empathy in support of each other, our consumers and our communities.
We foster an inclusive environment.
We believe in positive intent.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

Weekly Hours:

Benefits for Employees in the US:

Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.

More information can be found via: https://learn.bswift.com/la-z-boy

If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role.

At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.

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