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Added 1 min ago
ME
Senior Industrial Hygienist - Consulting (CIH)
Montrose Environment
Denver, CO
- $100,000 to $150,000 USD / year
…on department and team growth through training and business…
Added 11 mins ago
Consumer Experience Supervisor
La-Z-Boy Incorporated
Monroe, MI
…must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the…
Added 12 mins ago
HF
Transportation Aide/ Instructional Aide Special Education
Help For Brain Injured Children, Inc.
La Habra, CA
- $20 to $24 USD / hour
Valid CA Driver License and furnish proof of valid auto insurance
Added 13 mins ago
Foreperson of Gardens and Grounds
Harvard University
Washington, DC
…Harvard University. It is the home of Harvard’s undergraduate program (Harvard College, founded in 1636) as well as all of Harvard’s Ph.D. programs (the Harvard Kenneth C. Griffin Graduate…
Added 20 mins ago
Solar Technician
NiSource
United States
DL NUMBER - Driver License, Valid and in State
Added 25 mins ago
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Entry-Level Investigator
Ethos Risk Services
Indianapolis, IN
- Up to $16 USD / hour
Paid Investigator Training Program: Fully paid training program led by industry experts with ongoing development and support. Initial training will be held via virtual classroom then…
Added 40 mins ago
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Departmental Information Systems Supervisor (M/C)
County of Humboldt
Eureka, CA
- $34.76 to $44.6 USD / hour
Administrative principles and methods, including goal setting, program development and implementation and employee supervision, team building practices and conflict resolution techniques.
Added 46 mins ago
BT
Transit Maintenance Manager
Blacksburg, Town of (VA)
Blacksburg, VA
- $31.91 to $34.54 USD / hour
Identifies training requirements and promotes professional development opportunities for maintenance staff to ensure they remain current on new technologies and best practices, as well as…
Added 48 mins ago
SA
ECE Instructional Provider - 12 months (Temporary Contract concludes June 30, 2027)(Classified Permanent Only)
Santa Ana Unified School District
Santa Ana, CA
- $4,211 to $5,590 USD / month
Must have 6 units of ECE or Child Development courses from an accredited program OR a certificate from an accredited HERO program including ROP. (must attach certificate or unofficial…
Added 48 mins ago
SA
ECE Instructional Provider - 9/5 months (Temporary Contract concludes May 26, 2027)(Classified Permanent Only)
Santa Ana Unified School District
Santa Ana, CA
- $4,211 to $5,590 USD / month
Must have 6 units of ECE or Child Development courses from an accredited program OR a certificate from an accredited HERO program including ROP. (must attach certificate or unofficial…
Added 48 mins ago
MC
Heating/Ventilating/Air Conditioning (HVAC) Repairer - Maintenance and Operations
Modesto City Schools
Modesto, CA
- Up to $45.45 USD / hour
…repair person acquired through an accredited apprenticeship program, skill training program or general heating, ventilating and air conditioning experience; Graduation from high school or…
Added 50 mins ago
Ground Software DevOps Release Engineer III (TS/SCI Required) - Blue Ring
Blue Origin Personnel, LLC
Denver, CO · Reston, VA
This role is part of Blue National Security (BNS), where our focus is the design, development, and delivery of launch and spacecraft systems for national security missions. Through Blue…
Added 50 mins ago
DO
Senior Safety Engineer
Department of Water Resources
CA
- $11,427 to $14,298 USD / month
…the incumbent provides technical support for the DWR Safety Program by conducting audits, safety inspections and accident investigations. The incumbent will also develop and deliver safety…
Added 50 mins ago
DO
Senior Safety Engineer
Department of Water Resources
CA
- $11,427 to $14,298 USD / month
…the incumbent provides technical support for the DWR Safety Program by conducting audits, safety inspections and accident investigations. The incumbent will also develop and deliver safety…
Added 55 mins ago
DC
School Based BCBA
Dragonfly Cares
Floral Park, NY
- $80 to $90 USD / hour
Support the development of positive behavior support systems within classrooms and school environments.
Added 55 mins ago
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In Home BCBA
Dragonfly Cares
Wyandanch, NY
- $80 to $90 USD / hour
Part- Time: Program Supervision and Family Treatment throughout the week including weekends
Added 55 mins ago
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In Home BCBA
Dragonfly Cares
Farmingville, NY
- $80 to $90 USD / hour
Part- Time: Program Supervision and Family Treatment throughout the week including weekends
Added 55 mins ago
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In Home BCBA
Dragonfly Cares
Elmont, NY
- $80 to $90 USD / hour
Part- Time: Program Supervision and Family Treatment throughout the week including weekends
Added 55 mins ago
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In Home BCBA
Dragonfly Cares
Oceanside, NY
- $80 to $90 USD / hour
Part- Time: Program Supervision and Family Treatment throughout the week including weekends
Added 55 mins ago
PS
Family Services Advocate
Palmdale School District
Palmdale, CA
- $3,658.44 to $4,446.83 USD / month
…implementation of applicable standards and regulations, Adult Care Food Program (CACFP), Title IV, and Title…
Added 1 hour ago
CH
Mental Health Aide I or II (Psychiatric Security Review Board - El Dorado)
Cascadia Health
Portland, OR
- $21.9 to $25.84 USD / hour
Program: Psychiatric Security Review Board (PSRB)
Added 1 hour ago
EP
Executive Director - Facilities
El Paso County (CO)
Colorado Springs, CO
- $145,120 to $217,670 USD / year
Oversees development of specifications and solicitations, evaluation of bids and proposals, contractor selection recommendations, and contract administration in coordination with…
Added 1 hour ago
DR
Youth Mentor - Day Shift
Discovery Ranch South
Cedar City, UT
- $17.5 USD / hour
Current Utah driver's license (within 30 days of employment)
Added 1 hour ago
DR
Youth Mentor - Grave Shift
Discovery Ranch South
Cedar City, UT
- $17.5 USD / hour
Current Utah driver's license (within 30 days of employment)
Added 1 hour ago
Therapist
Discovery Ranch South
Cedar City, UT
…clinically sophisticated, relationship-based residential treatment program. As our clinical therapist, you will work closely with our residential and academic staff to deliver the best…

La-Z-Boy Incorporated

Consumer Experience Supervisor

Monroe, MI, United States

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Job details

Experience: Bachelor’s degree in Business, Communications or related field or 2-4 years of equivalent experience.
Posting language: English
Posted: Nov 9, 2026

Original job description

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.

If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.

WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Summary:

Oversees the complete consumer experience process and ensures the highest level of consumer satisfaction. Leads a team of customer service representatives and ensures the enhancement of the customer service process. The Consumer Experience Supervisor will be a brand ambassador focused on delivering an exceptional consumer experience. This position will work closely with the field service technicians, operations, Dayton service center, retail, residential, wholesale, and order support. Must thrive in a challenging and fast paced atmosphere where prioritizing and multi-tasking are the norm. Must be self-driven, customer focused, and able to make quick decisions with limited information. Exceptional attention to detail and organizational skills are mandatory.

Job Description:

KEY RESPONSIBILITIES:

Manage the full post-sale consumer experience by leading a team of customer service representatives (CSRs), team development, and process improvement
Create development plans for individual team members while driving specific task teams towards achievement of defined goals
Recruit, hire, train, and develop a team focused on delivering a seamless consumer experience and being an ambassador for our brand
Acts as a conduit for support and lead escalation specialist for assigned distribution center DMA
Works with CSRs on handling escalated customer issues involving tact, discretion, persuasion, and negotiation.
Identifies, develops, and implements process improvement opportunities to improve operating efficiencies. Leads special project teams to bring measurable results.
Builds and maintains relationships with business partners. Participates in scheduled Market Sales Manager (MSM) and dealer calls and sends updates as required.
Develops and defines process documentation, performance expectations, and reporting guidelines to ensure operational consistency.

SCOPE & IMPACT:

Consumer Experience Supervisors provide customer service support for independently owned licensees, wholesale dealers, and retail-owned furniture galleries. Supervisors are responsible for the wellbeing of the customer from the time the service case is opened through completion of repair. This role is responsible for a team of 20+ CSRs.

MINIMUM REQUIREMENTS:

Bachelor’s degree in Business, Communications or related field or 2-4 years of equivalent experience.
Strong proficiency and experience in Microsoft Office Suite.
Demonstrated capability in handling complex problems
Ability to recognize issues, problems, and process improvements
Self-motivated to solve problems, keep teams on track and the ability to adapt

PREFERRED REQUIREMENTS:

5+ years of leading high-performing teams
Experience leading remote workforce
Call center experience
Experience in multiple systems including E1 or RMS

SUPERVISORY RESPONSIBILITIES: Responsible for managing a team of 20+ CSRs and to undertake the following employment actions: hiring, termination, corrective action and performance reviews.

PHYSICAL DEMANDS/WORK ENVIRONMENT: Office environment / no specific or unusual physical or environmental demands.

OUR PURPOSE:

We are La-Z-Boy Incorporated. Get comfortable with taking your work personally. Get comfortable with uncompromising quality. Get comfortable with caring about your colleagues and the consumers we serve. When people are comfortable, they are free to be themselves; to be fearless. When people are comfortable, they put others at ease and are more welcoming to different people and perspectives. When people are comfortable, they collaborate in meaningful ways. Being comfortable brings out the best in us. We believe in the transformational power of comfort

OUR VALUES:

Courage – We aren’t afraid to try something new

We are results oriented and can-do hard things.
We do what is right.
We challenge the status quo.

Curiosity – We are relentless in our mission to understand our business and consumers

We ask questions and explore every opportunity.
We embrace change.
We test and learn.

Compassion – We honor our almost 100-year legacy that was built on family

We lead with empathy in support of each other, our consumers and our communities.
We foster an inclusive environment.
We believe in positive intent.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

Weekly Hours:

Benefits for Employees in the US:

Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.

More information can be found via: https://learn.bswift.com/la-z-boy

If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role.

At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.

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